CX Cyber Security Essentials Customer Experience (CX) systems are among the most useful applications for […]
Category: Sales
The Complete Guide for Average Resolution Time (ART)
The most important thing in communication is hearing what isn’t said. Peter Drucker, Father of […]
Managing customer interactions in the Kapture Agent Workspace
This article describes a few customer interactions that you might come across when Chat, Call […]
5 ways to improve customer self-service strategies
Across industries, fully 81% of all customers attempt to take care of matters themselves before […]
10 ways to make the most of your Customer Data
Use customer data and add value to your business Business in the digital era is […]
Support Queue Management Tips
“Please be on hold while we connect your call to the customer representative”. **Jingle playing.** […]
Ways to Identify and Meet Customer Expectations
According to an Accenture study, 48 percent of consumers expect exceptional treatment for being a […]
Customer Experience Vs Customer Engagement: Everything You Need To Know
Customer Engagement Customer Experience Brands making an effort to maintain customer relationships Customers’ perception of […]
B2B Customer Service: Its Importance in the B2B Industry
80% of B2B buyers expect the same buying experience that is given to the B2C […]
What is customer service policy and why is it important?
We all have come across a situation where different customers with a similar issue have […]
