Gone are those days when businesses used to make use of bookkeeping or spreadsheets for […]
Category: Sales
What Is A Detractor in NPS And How Do You Turn Them Into Promoters?
Net Promoter Score (NPS) is a metric used to assess customer loyalty and the probability […]
The Evolution of the D2C Business Model in the Ecommerce Industry
As a consumer, you won’t be happy to pay extra charges for the product that […]
Right Ways To Ask For Feedback From Customer
Do you recall getting feedback form just after you have a conversation with a customer […]
7 Brilliant Customer Service Training Games
Table of Contents 1 . Why Customer Service agent training is important? 2 . 7 […]
Strategies For Improving a Business’s Customer Focus
Many businesses fail to meet their company goals and objectives because they do not take […]
Handling Customer Complaints on Social Media: Proven Strategies for Success
Does your brand receive numerous queries and complaints on social media? Are your agents struggling […]
How To Make The Shift from Reactive to Proactive Customer Service
In the realm of customer service, the term “proactive customer service” is often mentioned. While […]
The Best Customer Ticket Assignment Strategies
“People will soon forget what you said. They will never forget how you made them […]
Practical Ways to Automate Ecommerce Customer Service
Automated customer service in e-commerce is a method of responding to customers by leveraging a […]
