Contact centers are more than just a place to answer calls; they’re the primary communication […]
Category: Service CRM
The Ultimate Guide to Managing Warranty Requests
Pssst………automate it, automate it, automate it Warranties are service contracts that let your customers know […]
Boost Your Service Practices By Measuring Customer Satisfaction (CSAT)
51% of customers will never do business again with a company that offers a poor […]
Feature Update: Kapture Introduces New UI
A closer look at Kapture’s new UI and what you can expect from it. If […]
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for […]
Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait for long on calls while […]
Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis
The widespread outbreak of the pandemic affected almost all sectors across the globe in a […]
