Gone are the days when customers would have to wait for long on calls while […]
Category: Ticket Management
Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis
The widespread outbreak of the pandemic affected almost all sectors across the globe in a […]
6 KPIs to Improve Call Center Productivity
The quickest way for call center managers to inject their C.S.A.T ratings with positive reinforcement […]
I Solemnly Swear to Resolve All Tickets
Did you know that efficient, timely ticket resolution is a key to keeping your customers […]
Streamline Support: Kapture Now Lets You Merge & Split Tickets
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps […]
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits […]
Is it necessary to have a Ticket Management Software for Helpdesk Operation?
The answer is Yes! End of Blog Post. Kidding. But, it is necessary to explain […]
5 Essential Features that a Ticket Management Software Should Have
A survey by Aspect Software found that companies that adopted an omnichannel strategy to customer […]
