Customer Experience Simplified: An Insider’s Guide to Omnichannel Contact Centers
Table of Contents1 . What Is an Omnichannel Contact Center?2 . Multichannel vs. Omnichannel Solutions3. […]
Conversational AI vs. Chatbots: The Difference and the Impact
Table of Contents 1. What is Conversational AI? 2. Conversational AI vs. Chatbots 3. Advantages […]
15 Best Knowledge Base Software
Table of Contents 1. What is Knowledge Base Software? 2. Benefits of Knowledge Base 3. […]
What Is an Omnichannel Contact Center?
Table of Contents 1. What Is an Omnichannel Contact Center? 2. Multichannel vs Omnichannel Contact […]
What is Customer Self-Service?
Table of Contents 1. What is Customer Self-Service? 2. Why Do Many Customers Prefer Self-Service? […]
Customer Experience Simplified: An Insider’s Guide to Omnichannel Contact Centers
Table of Contents 1 . What Is an Omnichannel Contact Center? 2 . Multichannel vs. […]
Conversational AI vs. Chatbots: The Difference and the Impact
Table of Contents 1. What is Conversational AI? 2. Conversational AI vs. Chatbots 3. Advantages […]
15 Best Knowledge Base Software
Table of Contents 1. What is Knowledge Base Software? 2. Benefits of Knowledge Base 3. […]
What Is an Omnichannel Contact Center?
Table of Contents 1. What Is an Omnichannel Contact Center? 2. Multichannel vs Omnichannel Contact […]
What is Customer Self-Service?
Table of Contents 1. What is Customer Self-Service? 2. Why Do Many Customers Prefer Self-Service? […]
AI in Customer Service: Your New Frontline Ally
Table of Contents 1. Top AI Innovations in Customer Service 2. Key Benefits of AI […]
AI Agents 101: Everything You Need to Know
Table of Contents 1. AI Agents in Customer Service and Their Roles 2. Types of […]
Top 13 Help Desk Software & Ticketing Systems
Table of Contents 1. Help Desk Software: An Overview 2. Understanding Help Desk and its […]
Customer Support with Smart Ticketing Systems
Table of Contents 1. What is a Ticketing System, and How Does it Work? 2. […]
How to Build Customer Service Chatbots and Improve Support Automation?
Table of Contents 1 . A Chatbot for Customer Service: What Is It? 2. Chatbots […]
Why You Should Invest in Voice Bots for L1 Support
An iconic episode from Game of Thrones that had viewers at the edge of their […]
Customer Service Automation: Key Benefits, Strategies, and Future Trends
Table of Contents 1 . What Is Automated Customer Service? 2. Benefits of Automated Customer […]
Customer Service Management: Benefits and GenAI Solutions
Table of Contents 1 . What Is Customer Service Management (CSM)? 2. Why Is Managing […]
Customer Service Essentials: Importance, Benefits, and Automation Strategies
Table of Contents 1 . What is Customer Service? 2. What is the Importance of […]
A Practical Guide to Customer Self-Service: Benefits and Best Practices
Table of Contents 1 . What Is Customer Self-Service? 2. Benefits Of Providing Customer Self-Service […]
13 Must-Know Zendesk Alternatives for 2024
Table of Contents 1 . 5 Reasons to Look for Zendesk Alternatives 2. 13 Best […]
Top Features to Look for in an Effective Ticket Management System
Table of Contents 1 . What Is a Ticket Management System? 2. Why Do Companies […]
Contact Center Automation: Importance, Strategies, And Examples
Table of Contents 1. Understanding Contact Center Automation 2. Benefits Of Contact Center Automation 3. […]
What is a Customer Experience Platform ? A Practical Guide to Choosing The Right Tool
Table of Content 1 . What Is A Customer Experience (CX) Platform? 2. Customer Experience […]
Find the Best Customer Service Software for Your Business: Top 17 Tools
Table of Contents 1 . Comparison of the 17 Best Customer Service Software 2. What […]
The Importance Of AI-Driven Solutions for Better CX in the Energy Sector
Table of Contents 1 . Challenges Energy & Utility Customers Are Facing Today 2. The […]
AI Voice Bots: An In-Depth Guide and How to Use Them in 2024
Table of Contents 1. What is a Voice Bot? 2. What is the Purpose of […]
5 Steps to Create a WhatsApp Chatbot: A Quick Guide with Pro Tips
Table of Contents 1 . Why Businesses Should Consider Using WhatsApp Chatbots 2 . How […]
DIY Delight: Why We Customers Love Self-Service
Table of Contents 1. Self-Serve Solutions vs. IVR Queues 2 .The Benefits of AI-Enhanced Self-Serve […]
G2’s Seal of Excellence: Kapture CX Leads the Way in Customer Experience
At Kapture CX, we take great pride in providing our clients with creative solutions and […]
Personalized, Proactive, and Efficient: The GenAI Advantage in CX
Table of Content 1 . The Evolving Role of Chatbots 2 . The Future of […]
Net Promoter Score 101: A Comprehensive Guide for Businesses
There are several factors that businesses consider when calculating profitability. One aspect that companies cannot […]
Crafting a Compelling Business Case for CX Technology
Customer experience is no longer a mere buzzword, it is in fact a critical factor […]
Enhancing Customer Experience for Payment Processors with Gen AI
Each time we make a UPI payment, imagining a time without them becomes harder. From […]
The Power of GenAI Knowledge Base: A Revolution in Information Access
Table of Contents 1. Understanding GenAI KB: Your One-Stop Information Hub 2. Supercharging Your KB […]
Auto QA: Automating Customer Support Quality Assurance
Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]
Smart Surveys, Smarter Insights: AI in Customer Feedback
Most businesses aim to secure customer loyalty by offering top-notch support and experience. This can […]
Why Social Media Matters More Than You Think
The rise of social media has fundamentally changed the customer service landscape. While brands can […]
Revolutionizing Lending CX with Gen AI
Digital lending is a burgeoning industry, with billions of dollars being lent out to consumers. […]
How to Overcome CX Challenges in 2024?
Imagine two companies; Alpha and Beta. They operate in the same industry, and provide similar […]
Beyond Amenities: Why Customer Service is the Key to Unforgettable Hospitality
The travel itch is contagious! Whether it’s luxurious getaways or budget backpacking adventures, a surge […]
The Powerhouse Behind Exceptional Service: Agent Assist with GenAI
Imagine you’re stuck at an airport with a lost boarding pass. Traditionally, you’d wait in […]
How Persona-Based Surveys are Changing the Game?
Table of Contents 1 . The current scenario with survey feedback 2 . Why Persona-based […]
Transforming Customer Service: The Power of Self-Serve Solutions
Amidst an online shopping spree, a notification suddenly appears, prompting you to change your debit […]
Dear CEOs, Here’s How Your Chief Customer Officers (CCO) Can Help You!
The Chief Customer Officer (CCO) role has never been more critical. Whether called the Chief […]
Build Customer Loyalty, Reap Profits
Picture this: You walk past a sea of coffee shops, each with tempting offers – […]
Empowering Travelers with Optimal CX Strategies
The boom in the travel industry is evident. The urge to travel, explore places, and […]
Elevating Customer Experiences: Guide to Choosing the Right CX Vendor
A customer’s experience with your organization is a journey characterized by twists and turns, where […]
Customer Service Expectations: Prioritizing Efforts to Deliver the Best CX
Every single touchpoint between a business and its customers is an opportunity to deliver a […]
The Crucial Role of Customer Support in Travel
A customer’s journey with your business doesn’t end at buying the ticket. It begins there […]
Power Moves for Exceptional Ecommerce Support
In today’s hyper-connected world, where every interaction leaves an indelible mark, the axiom that ‘the […]
Customer Service in Travel: Top Complaints and How to Solve for Them
Travel is one of life’s joys. Being able to get away and just be somewhere […]
The Winning Formula: Tech & Support in the Digital Age
“Compelling customer experiences — physical or digital or both — start with compelling customer understanding. […]
6 Customer Experience Trends for 2024 & Beyond
Table of Contents 1. Widespread Adoption of Self-Serve 2. Emergence of CX as an Intelligence […]
Unveiling the X-Factor: What Clients Truly Value in Exceptional Customer Support
If cracking the code for a happy customer is on your mind, this blog has […]
How Kapture CX Outshines DIY AI
OpenAI has revolutionized the way companies think about AI. What was once considered a mysterious, […]
The Ripple Effect: 5 Ways in Which Quality Customer Support Can Enhance Business Value
Have you ever stopped using a grocery delivery app after receiving rotten vegetables? Or felt […]
The Bot Revolution: To Bot or Not to Bot?
In an era driven by technological advancements, the role of artificial intelligence (AI) has become […]
CX to play a pivotal role in shaping the future of travel
“Customers may forget what you said, but they will never forget how you made them […]
Bet on a vertical-focused CX strategy to stand out instead of fitting in
Coming up with a business idea is all a cakewalk until the reality sets in. […]
Managing support in e-commerce during the holiday season
Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]
Importance of CX in building loyalty and retention for e-commerce brands
In the dynamic realm of e-commerce, where choices are abundant and attention spans are fleeting, […]
Empower support teams to collaborate better – Internal Chat
In the dynamic landscape of customer support, effective collaboration among team members is pivotal for […]
Leveraging AI to elevate CX in the e-commerce landscape
In recent years, the e-commerce sector has made significant advancements. The convenience of receiving a […]
What is the future of AI in customer service?
It’s fair to assert that AI, particularly within the customer service sector, is not just […]
How AI Enhances Efficiency in Customer Support?
A study from Stanford and MIT found that using AI in customer service makes agents […]
Will AI replace human customer support agents?
“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice […]
Qualitative And Quantitative Feedback – Key Difference & Importance
Customer feedback is important. Not only to improve upon your products but to know what […]
Closing the Gaps Across the Customer Support Lifecycle to Deliver Superior CX
Your business is significantly impacted when you use feedback from customers to enhance the customer […]
Mastering the Art of Quick Response: Handling Large Support Ticket Volumes with Ease
A rise in the number of customers for a business comes with an increase in […]
Five ways to prevent contact center burnout and reduce turnover rates
It can be difficult and stressful to work in a contact center. Employees may become […]
Converting Negative NPS Scores into Positive Change: Strategies for Improvement
While a positive Net Promoter Score (NPS) is a coveted indicator of customer satisfaction, a […]
How To Turn Your Customer Feedback Into Actionable Insights?
It is of the utmost importance for businesses seeking growth to keep an eye on […]
Boosting Customer Feedback Participation: Proven Tactics for Increasing NPS Survey Responses
Customer feedback is a goldmine of insights that can fuel the growth of a business. […]
How To Improve Inventory Visibility?
For your business to thrive, improving inventory visibility is crucial. Excess inventory ties up capital, […]
Why Data Localization is Essential
Data is one of the most important currencies in today’s environment. This is because most […]
Kapture CX Secures $4 Million to Fuel AI-Powered Customer Support
Amid the AI revolution, Kapture CX Secures $4 Million Investment from Cactus Venture Partners Cactus […]
Keeping Customer Data Confidential with PII Encryption
Data leaks and cyberattacks are becoming increasingly regular these days. Businesses use customer information for […]
Why Proactive Customer Service is the Key to Soaring in the Airline Industry
One of the many sectors that should have a laser-like emphasis on customer experience is […]
How to Supercharge Your Automation in Customer Support for Better Efficiency?
With the rise of automation technologies, organizations can now enhance their customer support operations by […]
Scale Customer Support Without Compromising on Quality
As your business grows, so does the demand for customer support. It can be challenging […]
FAQ Vs Knowledge Base: What you Need to Know
In today’s digital age, customers expect quick and easy access to information about the products […]
Why Agent Assist is Essential for Contact Center Operations
Contact centers are more than just a place to answer calls; they’re the primary communication […]
How to Build Customer Empathy?
Empathy is a crucial element in building strong relationships with customers. It helps to create […]
Positive Customer Service Phrases that Support Agents should Use
In the customer service industry, the language that support agents use can have a significant […]
How Enterprises use Chatbots in Customer Support
The use of chatbots in the enterprise has grown tremendously in recent years. Organizations across […]
Customer Feedback: Why is it important to your business?
Customer feedback is one of the most valuable sources of information for any business. It […]
How to Seamlessly Communicate with Dissatisfied Customers?
Dealing with dissatisfied customers can be a challenging task, but it’s an important part of […]
Introducing: JIRA Integration with Kapture
Are you tired of juggling multiple tools and struggling to keep track of customer support […]
Getting Started With Kapture? Here are 5 Features That Will Save Your More Time
Keeping up with client expectations is critical to your organization, which means your support operations […]
CX Acceleration: Here Is How to Do It Right
Ever wondered what is that one thing that can help you be your customer’s first […]
10 Essential Chatbot Features That Make Customers Love Your Bot
Table of Contents 1 . Essentials for a Successful Chatbot 2. Why does your business […]
Hyper-Personalization: The Next Wave of Customer Experience
In today’s competitive market, consumers hold immense power. Their reviews and experiences, positive or negative, […]
Top 9 Reasons Your Business is Losing Customers
Today’s informed customers hold the power. Easy access to information equips them to make smarter […]
The Art of Personalization in Customer Service
When it comes to customer service, today’s customers have high expectations. They want immediate resolution […]
