Table of Contents 1 . What is a helpdesk workflow? 2. Examples of helpdesk workflow […]
Tag: Helpdesk Ticketing System
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits […]
Smart Training Tips for On-Boarding New Service Agents
If you are a service desk manager, you will know that onboarding new service agents […]
