Table of Contents 1 . What Is a Ticket Management System? 2. Why Do Companies […]
Tag: Ticket Management Software
The Ultimate Guide to Design Customer Support Escalation Matrix
Keeping your customers satisfied and offering them the best experience possible is vital to business […]
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with […]
6 KPIs to Improve Call Center Productivity
The quickest way for call center managers to inject their C.S.A.T ratings with positive reinforcement […]
Support Ticket Reporting Made Less Cluttered
Kapture CRM rolls out a new feature that lets companies create custom ticket reporting templates. […]
