Effortlessly Scale Customer Service with WhatsApp Chatbots
Automate workflows, personalize interactions, and deliver exceptional support on WhatsApp, the world’s most popular messaging platform.
1000+ Enterprises Trust Kapture
Built For Your Enterprise
Connect, Engage, and Delight: Transform Your Customer Service with WhatsApp Chatbots
Stay Connected with Customers Anytime, Anywhere
With WhatsApp chatbots, your business is always open! Provide 24/7 support on the world’s most popular messaging app, ensuring your customers receive instant responses no matter the time zone. You’ll never miss an opportunity to assist and engage.
Boost Engagement with Instant, Proactive Conversations
Deliver fast, personalized support that makes customers feel heard and valued. WhatsApp chatbots enable real-time interactions, improving customer satisfaction while building trust and loyalty with every conversation
Automate Answers to Common Questions
Easily handle FAQs with automated, accurate responses. WhatsApp chatbots help you save time and resources by instantly addressing frequent queries, significantly reducing agent workload & streamlining customer service operations.
What’s a WhatsApp Chatbot
Meet Your New Virtual Agent: The WhatsApp Chatbot
A WhatsApp Chatbot is your AI-powered agent, ready to chat, assist, and simplify. It connects with customers through WhatsApp, resolving queries, providing info, and offering resolutions
Streamline communication, enhance customer service, and deliver speedy, personalized responses and resolutions—without making customers wait in line. It’s all about making your interactions smoother and more valuable.
WhatsApp Chatbot AI
Supercharge Your Support with WhatsApp Bots
Meet your new 24/7 support champion! Kapture’s WhatsApp Bots aren’t just about automation—it’s about providing personalized, human-like assistance around the clock.
Thanks to advanced natural language processing and machine learning, it tackles complex queries with ease and offers tailored, genuine responses. Multilingual and contextually aware, it ensures every customer feels valued. With seamless integration, offer support that’s faster, smarter, and more connected.
Efficiency & Productivity
Let WhatsApp Chatbot Handle the Heavy Lifting
Elevate your customer service effortlessly with WhatsApp Chatbots! Automate responses and workflows to handle high volumes of inquiries without overwhelming your team.
Keep customers informed with timely notifications— reminders, order updates, or special offers—all delivered through their favorite messaging app. By letting the chatbot manage routine tasks, your team can focus on what really matters. It’s a productivity boost that keeps customers happy and your business running smoothly.
Continuous Support
Always On and Always Efficient
With our WhatsApp Chatbots, your support never sleeps. It delivers 24/7 customer assistance, so help is always at hand, even outside business hours.
Effortlessly automate conversations, handle frequent questions, collect data, and more. Plus, the chatbot smartly assigns queries to the right agents for faster resolutions and smoother conversions.
Drag-and-Drop
Build Your Chatbot in a Snap
Creating your WhatsApp Chatbot is a breeze with our easy intuitive drag-and-drop builder. No coding skills required—just click, drop, and design!
Set up conversation flows with our intuitive platform that lets you design and deploy WhatsApp bots in minutes, getting you to market faster with seamless integrations for your everyday apps.
Connect effortlessly to your existing CRMs and tools through our seamless integrations with WhatsApp Business API.
Reports & Analytics
Unlock Smart Insights with Powerful Analytics
Our WhatsApp Chatbot isn’t just here to assist; it’s here to help you grow! Dive into detailed analytics to track interactions, measure performance, and spot improvement areas.
Get valuable data on customer preferences, response times, and common issues. With comprehensive reports, you’ll gain a clear view of your service effectiveness and find ways to enhance the customer experience continuously.
Verticalized Solutions
Tailored for your Industry
Retail
Offer instant, personalized support and real-time order tracking for a seamless shopping journey.
Travel
Simplify flight, hotel, and car bookings while managing travel itineraries effortlessly.
BFSI
Provide account access, payment options, and tailored financial advice all in one place.
Consumer Durables
Deliver instant product support, schedule service appointments, and send timely recall alerts.
Energy & Utilities
Provide payment updates, report outages, and monitor energy consumption with ease.
Digital Native
Enhance user onboarding, provide contextual guidance, and foster effortless support.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIThe Kapture Advantage
Created for customer support.
Created for you.
Omnichannel: From Facebook to WhatsApp, Kapture Bots deliver prompt, consistent support, ensuring every question is addressed.
Proactive Guidance: More than just responses—Kapture Bots expertly navigate customers through solutions with clear, step-by-step guidance.
Seamless Integration: Fits perfectly into your existing ecosystem, boosting support capabilities without interrupting your operations.
Precision in Responses: Answers by understanding industry-specific terms, leading to more effective conversations with customers.
Faster Resolution Times: In-depth industry knowledge allows for quicker resolution of customer issues.
Dynamic Learning: Continuously improves with each customer interaction, along with seamless agent escalation when required.
Personalization: Uses data-driven personalization, sentiment analysis, and intent recognition to understand and respond to customer needs.
Real-time Decision Making: Analyzes the current interaction context to offer immediate, relevant solutions.
Customer Journey Tracking: Monitors past interactions, purchases, and preferences to enhance current support.
Omnichannel Bots
Omnichannel: From Facebook to WhatsApp, Kapture Bots deliver prompt, consistent support, ensuring every question is addressed.
Proactive Guidance: More than just responses—Kapture Bots expertly navigate customers through solutions with clear, step-by-step guidance.
Seamless Integration: Fits perfectly into your existing ecosystem, boosting support capabilities without interrupting your operations.
Vertical-Focused LLMs
Precision in Responses: Answers by understanding industry-specific terms, leading to more effective conversations with customers.
Faster Resolution Times: In-depth industry knowledge allows for quicker resolution of customer issues.
Dynamic Learning: Continuously improves with each customer interaction, along with seamless agent escalation when required.
Personalization & Decision-Making Skills
Personalization: Uses data-driven personalization, sentiment analysis, and intent recognition to understand and respond to customer needs.
Real-time Decision Making: Analyzes the current interaction context to offer immediate, relevant solutions.
Customer Journey Tracking: Monitors past interactions, purchases, and preferences to enhance current support.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Scale with Confidence
Enterprise-grade Security & Compliance
Encrypt sensitive data and mask PHI/PII information so that your support team can access only necessary information.
Automate customer support with Kapture’s Next-Gen WhatsApp Chatbots
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
Get DemoFAQS.
Frequently Asked Questions
Kapture’s WhatsApp chatbot operates as your virtual customer support agent, engaging in conversations through WhatsApp. It uses advanced AI to understand and respond to customer queries, handle tasks, and provide information, all while delivering a smooth and interactive experience.
- 24/7 Support: Always available to assist your customers.
- Instant Responses: Quick answers and task handling.
- Cost Efficiency: Automate routine tasks and save agent time and effort.
- Personalization: Tailored responses based on customer preferences
Absolutely! We prioritize your security. WhatsApp chatbots use robust encryption to protect your data and ensure secure interactions. Regular updates and security measures are in place to safeguard customer information and maintain privacy.
Yes, WhatsApp chatbots are highly customizable! Whether you’re in Retail, Travel, BFSI, or any other industry, our chatbots can be tailored to meet your unique requirements. Customize conversation flows, integrate specific features, and adapt the chatbot to align perfectly with your business needs.
Yes, our WhatsApp chatbots are designed to support multiple languages, making it easy to engage with a diverse customer base. So, you can ensure that your global customers receive assistance in their preferred language.
Yes, WhatsApp chatbots can seamlessly integrate with a variety of systems. Connect with CRM systems to manage customer interactions, payment gateways for transactions, and other platforms through WhatsApp Business API.
