The Ultimate
AI-powered CX Platform
for Seamless, Multichannel Experiences
Deliver instant, personalized customer support round-the-clock, amplify agent productivity, and turn every interaction into valuable insights. Elevate customer satisfaction and streamline your operations with a unified customer experience platform built for exceptional experiences.
1000+ Enterprises Trust Kapture
Built For Your Enterprise
A cohesive customer experience platform for hyper-personalized experiences at every touchpoint
Empower Customers to Help Themselves with AI
Give customers personalized, AI-driven self-service solutions that guide them effortlessly through their queries. Provide 24/7 support across all channels with quick, contextual answers. Reduce ticket volume by over 90%, freeing agents for more complex tasks.
Boost Agent Efficiency and Productivity
Equip your agents with cutting-edge AI tools that enhance productivity by guiding them through complex workflows and tasks. Instant access to customer data ensures tailored solutions that drive satisfaction.GenAI-driven assistance improves resolution times significantly.
Turn Data into Actionable Insights
Analyze millions of customer interactions by automating QA and uncover powerful customer insights to make the right decisions. Identify and replicate winning strategies across your support team, driving consistent excellence in every customer interaction.
Success Metrics
Boost Metrics That Truly Matter
Count on Kapture as your customer experience platform to bring down costs, improve ROI, boost agent productivity, and deliver experiences like you’ve always wanted to.
90%
Query Deflection
Deflect incoming queries with AI and smart automation – empowering customers to find solutions independently.
35%
More Productive
AI gives agents the support they need – instant answers, contextual guidance, refined responses, and more so agents can solve more tickets in less time.
30%
Cost Reduction
Save on operational costs, workforce costs, get better security for less, and opt for native LLMs.
40%
Increase in CSAT Scores
Quicker response times and personalized interactions lead to enhanced CSAT scores.
Self-Serve 2.0 for Happier Customers
Help Customers Help Themselves with AI-powered Self-Serve
Empower your customers to effortlessly find exactly what they need with hyper-personalized AI self-service across their preferred channels.
- Kapture’s advanced conversational bots are intuitive, context-aware, and empathetic, guiding customers to the right solutions with ease.
- Deflect over 90% of tickets, giving customers instant solutions and freeing up your agents to focus on more complex cases.
Agent Suite for Improved Productivity
AI-powered Agent Suite Designed Just for Your Agents
Elevate your service team’s efficiency and productivity with Kapture’s Agent Suite, and see customer satisfaction skyrocket.
- Powered by GenAI, Agent Suite equips agents with top-tier tools, with full access to customer profiles to provide contextual and hyper-personalized solutions.
- Let advanced AI guide agents through complex workflows—ensuring the best possible resolutions, every single time.
Conversation Intelligence for Increased Visibility
Powerful analytics & insights into your conversations and customers
Empower your customers to effortlessly find exactly what they need with hyper-personalized AI self-service across their preferred channels.
- Effortlessly analyze millions of customer interactions to uncover deeper insights into your customers’ needs and preferences.
- Identify successful strategies that resonate with your customers and replicate them across your support team for consistent excellence.
Verticalized Solutions
Tailored for your Industry
Retail
Offer instant, personalized support and real-time order tracking for a seamless shopping journey.
Travel
Simplify flight, hotel, and car bookings while managing travel itineraries effortlessly.
BFSI
Provide account access, payment options, and tailored financial advice all in one place.
Consumer Durables
Deliver instant product support, schedule service appointments, and send timely recall alerts.
Energy & Utilities
Provide payment updates, report outages, and monitor energy consumption with ease.
Digital Native
Enhance user onboarding, provide contextual guidance, and foster effortless support.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIThe Kapture Advantage
Supercharge your customer experience with Kapture
How Kapture can help you:
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Scale with Confidence
Enterprise-grade Security & Compliance
Encrypt sensitive data and mask PHI/PII information so that your support team can access only necessary information.
FAQS.
Frequently Asked Questions
A CX platform is an all-in-one solution designed to manage and enhance every aspect of your customer interactions. It leverages AI and automation to deliver personalized, seamless support across multiple channels—whether it’s self-service, agent assistance, or gathering insights from customer conversations.
A CX platform streamlines customer support, reduces ticket volume, and boosts agent productivity. By providing instant, personalized resolutions and gathering actionable insights, it helps improve customer satisfaction, reduce operational costs, and increase overall efficiency.
A comprehensive CX platform offers AI-powered self-service, tools to assist agents in delivering personalized support, and conversation intelligence that extracts insights from customer interactions to refine your service strategies. It helps you deliver consistent, high-quality experiences across all touchpoints.
A modern CX platform, like Kapture, seamlessly integrates with your existing tools and systems, like your CRM. This ensures smooth data flow, unified customer profiles, and a more efficient service operation without disrupting your current setup.
Absolutely! Kapture is designed to be flexible and adaptable, making it suitable for businesses across various industries—from e-commerce and retail to travel, BFSI, and more. Our platform’s scalability and customization ensure it meets the unique needs of your industry and business model.
Automate customer support with Kapture’s Next-Gen WhatsApp Chatbots
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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