Whitepaper
Quantifying CX: How Customer Experience Solutions Deliver ROI
Is your CX tech stack world-class or barely functional? This whitepaper illustrates what the ideal CX composition should comprise of, and how an AI-powered solution is the only sure way to maximize savings, check customer churn, improve upsells, and generate best-in-class ROI.
Whitepaper
The CX-AI Matrix: A Guide To Catalyzing Customer Experience
Explore how the CX-AI Catalyst Matrix can transform your customer experience strategy across customer satisfaction, operational efficiency, and data-driven insights. AI technologies such as sentiment analysis, chatbots, and advanced customer profiling can align with your business goals to maximize ROI and elevate CX.
Whitepaper
Great CXpectations and How to Meet Them with AI
Discover how skyrocketing customer expectations demand a new approach to customer experience. This whitepaper reveals how AI-driven solutions in Self-Serve, Agent Suite, Conversation Intelligence, and Customer Insights can elevate your CX strategy and prepare your organization for the future.
E-GUIDE
Seeking Insights, Delivering CX: A BFSI Perspective
Read how the landscape for Banking, Financial Services and Insurance CX has evolved into one that is lead by innovative AI-based implementations and how this sea-change is taking over the vertical.
E-GUIDE
Decreasing the Support Operational Cost eBook
The Global Customer Service Software Market Size was valued at USD 10.5 Billion in 2021 and is set to garner a market size of USD 58.1 Billion by 2030, growing at a CAGR of 21.1% from 2022 to 2030
E-GUIDE
AI-Powered Customer Service Kapture ebook
Gen Z’s insatiable expectations, combined with their extensive array of choices in the digital age, are compelling businesses to prioritize superior customer experiences across touch points. Gone are the days of long hold times and frustrating customer interactions. This generation, born into a world of instant access to information and products, has grown accustomed to personalized, efficient, and seamless interactions.
E-GUIDE
Six Essentials to Perfecting a CX Strategy: Consumer Durables
Consumer durables come at a significant cost, expected to last years, and purchases are infrequent. Through this ebook we delve into how you can offer great CX in this space where brand loyalty is high, but comes at the price of not just building and selling a great product. CX is layered and involves after sales delivery, installation, and service. How does one navigate this complex, yet rewarding space and offer satisfying experiences?
E-GUIDE
From Stagnation to Elevation: Revitalizing Travel Customer Experiences
We find ourselves in a customer-centric ecosystem where users expect
nothing short of smooth experiences with every interaction. A major chunk
of these interactions are now technology-driven and these experiences,
even if new to customers, have to be seamless and niggle-free. Users have
no problem moving on to alternate platforms or service providers if they are
able to get the service they feel is deserved, costs not with standing.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
