The Ultimate
AI-powered Email Ticketing System
Your Support Team Needs Right Now
Transform the way you handle customer inquiries via email with Kapture. Convert incoming emails into actionable tickets, enabling your team to efficiently manage, prioritize, and resolve issues—all from a centralized hub. Say goodbye to chaos and hello to seamless communication, faster resolutions, and happier customers!
1000+ Enterprises Trust Kapture
Accolades
Recognized as the #1 Choice
Kapture is the #1 rated customer support automation platform on top review sites like Gartner Peer Insights, G2, and more. Experience why businesses worldwide choose Kapture to elevate their customer experience.
4.8 out of 5 based on over 50 reviews
#1 in ‘Ease of Deployment’ in CRM Customer Engagement Center platform
“Exceptional omnichannel for seamless CX”
Pankaj Jha
“Streamlined support, improved efficiency”
Manaswini Alvakonda
“User friendly and easy in navigation”
Mayank Sawant
“Easy to implement for us to getup & running quickly”
Punit Anandani
“Customizable, Cost efficient and 24*7 Support”
Abhishek Yadav.
Built For Your Enterprise
Turn your Inbox into a Command Center
Organize, prioritize, and resolve tickets that land in your inbox with ease – only with Kapture’s Email Ticketing System.
Centralize, Organize, and Prioritize
Bring all your customer inquiries under one roof! Kapture’s email ticketing system keeps tickets organized and prioritized, so your team can focus on what truly matters—solving customer issues without missing a beat.
Accurately Resolve Tickets Faster with AI
Let AI do the heavy lifting! With intelligent routing and data analysis, Kapture ensures that tickets land in the right hands, speeding up resolutions and boosting customer satisfaction.
Easy Collaboration & Communication
Teamwork makes the dream work! Kapture simplifies collaboration with in-ticket communication, allowing agents to tag colleagues and share insights effortlessly. Faster resolutions and a united support front!
Email Ticketing System
What is an Email Ticketing System?
An email ticketing system helps you stay on top of customer emails effortlessly. It automatically turns each incoming email into a ticket and directs it to the right person or team for quick handling.
With everything organized in one place, you can easily track progress, respond faster, and ensure no message gets lost in the shuffle. It’s a simple way to streamline communication and keep customers happy!
Kapture’s Advanced Email Ticketing System
Built to Deliver
Exceptional Experiences
Kapture makes handling customer emails a breeze by streamlining your entire support process. It ensures that every email is handled efficiently, helping your team stay organized and focused on delivering exceptional service.
With Kapture, your agents are empowered to accurately respond faster with AI, collaborate easily, and always have the right context to keep customer interactions smooth and seamless. Plus, with powerful insights and smart automation, be more productive effortlessly and provide a better experience for your customers.
Smart Routing
Let the Right Hands Handle It
Don’t waste time manually assigning tickets when AI can do the heavy lifting. With Smart Routing, support tickets raised on email are automatically directed to the best-suited agent or team based on skills, experience, availability, and priority. It even balances workloads and ensures high-priority issues are fast-tracked.
Plus, with built-in smart categorization, tickets are instantly tagged with their issue type, source, and urgency, so your team can hit the ground running and resolve issues quicker than ever.
Advanced Ticketing
Simplify Support, Speed Up Resolutions
Managing customer queries shouldn’t be complicated. With Advanced Ticketing, support becomes seamless, ensuring faster and more organized resolutions. From automatically converting emails into tickets to consolidating identical issues from multiple channels, your team gets a centralized view of every inquiry.
The unified desktop and 360-degree customer view puts all essential information—like past interactions and key details—right at your agents’ fingertips. With everything streamlined, your support team can resolve issues faster and keep customers happy, all from one intuitive platform.
AI Assistance
The AI Assistance that your agents have always wanted
Give your support team the ultimate boost with Agent Assist and Agent Co-pilot.
Agent Assist equips agents with everything they need to craft spot-on responses, conversation summaries, providing instant access to relevant support articles, and more—all in real-time.
Meanwhile, Agent Co-pilot works behind the scenes, analyzing live conversations and offering smart, workflow-based suggestions for responses and next best actions. Together, they streamline every interaction, helping your team resolve queries faster and more accurately, while keeping customer satisfaction at an all-time high.
Side Conversations & Frontline
Teamwork Without Leaving the Platform
Support is a team effort, and with built-in collaboration tools, your agents can work seamlessly with colleagues, third-party vendors, or on-field teams—all within the ticketing system.
Whether it’s tagging the right person or adding private comments, agents can easily communicate with other departments to solve customer issues faster. Everything stays in one place, reducing miscommunication and ensuring no important detail gets lost. The result? Quicker resolutions, fewer headaches, and a more efficient support process.
Reports & Analytics
Insights That Drive Improvement
Kapture turns every ticket closure into a learning opportunity. It’s not just about resolving issues faster—it’s about refining your entire process. With real-time visibility, you can monitor tickets, agent performance, and trends to proactively address issues before they escalate.
Dive deeper into customer insights, track satisfaction scores, and pinpoint at-risk customers to personalize support and boost loyalty. Plus, improve service quality through targeted training. Kapture provides data that drives smarter support.
Verticalized Solutions
Tailored for your Industry
Retail
Offer instant, personalized support and real-time order tracking for a seamless shopping journey.
Travel
Simplify flight, hotel, and car bookings while managing travel itineraries effortlessly.
BFSI
Provide account access, payment options, and tailored financial advice all in one place.
Consumer Durables
Deliver instant product support, schedule service appointments, and send timely recall alerts.
Energy & Utilities
Provide payment updates, report outages, and monitor energy consumption with ease.
Digital Native
Enhance user onboarding, provide contextual guidance, and foster effortless support.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIThe Kapture Advantage
Supercharge Your Customer Service with Kapture
Discover why Kapture’s Agent Suite stands out as your ultimate customer service solution.
Cost Efficiency
Reduce operational expenses by leveraging AI to manage repetitive tasks and queries, freeing up human resources for more complex issues.
Scalable Solutions
Easily handle seasonal spikes in tickets and queries with AI-powered automation, ensuring smooth operations during peak times.
Consistent CX
Integrate human problem-solving with AI’s predictability to deliver a seamless and reliable customer experience.
Unified & multilingual engagement
Consolidate fragments of your global support organization for faster turnarounds, efficient agents, and smooth customer experiences.
Personalized Interactions
Utilize AI to tailor each customer interaction based on detailed data, delivering unique outcomes for every customer.
Fastest go-live
Benefit from a bespoke support solution made to fit your support needs and business processes in a swift timeline.
Data privacy
Scale confidently as Kapture ensures enterprise-grade security and compliance with ISO, GDPR, HIPAA, AICPA SOC and more.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Scale with Confidence
Enterprise-grade Security & Compliance
Encrypt sensitive data and mask PHI/PII information so that your support team can access only necessary information.
FAQS.
Frequently Asked Questions
Kapture seamlessly integrates with your existing CRM, or other enterprise applications, ensuring smooth data flow across platforms. This allows you to consolidate customer information, track tickets in one place, and keep all teams aligned without needing to switch between multiple tools. With seamless integration, you can maintain a unified view of customer interactions.
Yes, Kapture is built to scale. Whether you’re handling thousands of tickets, Kapture can manage high volumes efficiently, without compromising on speed or performance. As your business grows, we grow with you, ensuring your support processes remain smooth and effective.
Kapture places a strong emphasis on data security and compliance. It adheres to strict industry standards like GDPR and HIPAA, ensuring that customer data is encrypted, stored securely, and only accessible by authorized personnel. With advanced security protocols in place, your business can confidently protect sensitive information and stay compliant with relevant regulations.
Absolutely! Kapture’s Email Ticketing offers a high level of customization. You can tailor the system to match your unique workflows and create custom reports/ dashboards to track the metrics that matter most to your business. This flexibility ensures that Kapture works exactly the way you need it to.
Kapture provides robust analytics and reporting features. You can track key performance metrics such as ticket volume, resolution time, agent performance, and customer satisfaction (CSAT). It also helps you identify trends and bottlenecks, providing actionable insights to improve processes and deliver better customer service.
Yes, Kapture’s Email Ticketing System is designed to help you manage SLAs effectively. You can create custom SLA rules for different ticket types, priorities, or customer segments. Kapture tracks and notifies agents of approaching deadlines, ensuring tickets are handled within the timeframes and preventing SLA breaches.
Kapture’s email ticketing system automates several key tasks to save time and reduce manual effort. These include automatic ticket creation from incoming emails, smart routing to assign tickets to the right agents, automated responses for common queries, and priority tagging. Automation helps streamline workflows and ensures faster, more efficient support.
Take a step into the future of AI-powered customer experiences with Kapture.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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