Provide customers with seamless field service experiences via a single integrated system of action.
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Foster seamless customer support by facilitating efficient communication, streamlined workflows, and real-time data accessibility across all areas by unifying the contact center, service center, and field service operations.
Construct effortless customer journeys: From first contact to right to your doorstep
Manage all queries, including walk-ins and online, seamlessly on a single platform. Give agents a complete picture of their customers, information like product details, guarantees, and warranties, so they provide personalized and delightful query resolution.
With a centralized system to manage warranties, installation requests, pending service renewals, and all client inquiries on a single interface, streamline the operations of your service center.
Remotely record attendance, arrange appointments, oversee inventory and expenses, and assign tickets to the closest agent according to pincode, all through a mobile application designed for field agents, even in offline mode.
Drive Excellence in Consumer Durables: Empower Customers and Agents with Exceptional Support
With Customer-360, give agents information on things like warranty duration, status, frequency of services, etc. Utilize the chance to cross-sell and upsell products and associated accessories based on warranty expiration.
Keep a record of all the spare parts utilized to fix the problem. Send out the low-stock alert to ensure that technicians never run out. The inventory count can be updated by the field agents based on usage.
Ensure that field agents receive their reimbursements on time by keeping track of and sending the amount for expenses such as travel, food, etc. for approval from the appropriate person.
OTP based feedback collection system to ensure privacy and encouraging realistic feedbacks from customers. Open new tickets for every negative feedbacks.
Give agents access to appropriate information and learning management tools. Create and provide specialized training courses to provide agents access to all the tools they require for success. By creating online help centers, communities, FAQs, and customer portals, arm your agents with the right knowledge at the right moment.
Assign tasks, enable real-time communication, and implement efficient, uniform processes such as minimum stock updates, uploading closed-door pictures, generating real-time invoices, adding digital signatures, managing goods received notes, etc. on-the-go.
Set virtual boundaries by monitoring agents on field.
Empower agents to mark their attendance remotely on a single app interface without any hassles.
Track agents' check-in and check-out times at the customer's location, and enable agents to update ticket status from the app seamlessly.
Enable customers to pay through secure payment links while allowing agents and customers to access invoices on the mobile app.
Equip field agents with a mobile app that works offline and upload data.
With the most crucial compliances like ISO 27001, HIPAA, and GDPR in place, make your customers feel in the safest of hands.
It's an awesome tool, a customized solution for your business. It's a journey which I'm enjoying and I'm very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Anubhav Mehrotra
A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Bruce Schwack
We've been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days.
Varun Karunananth
Varun Karunananth
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It's an awesome tool, a customized solution for your business. It's a journey which I'm enjoying and I'm very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Anubhav Mehrotra
A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Bruce Schwack
We've been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days.
Varun Karunananth
Varun Karunananth
Download Case Study1000+ Businesses have empowered and personalized their CX like never before.
Talk to our Product Squad1000+ Businesses have empowered and personalized their CX like never before.
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