Leading Retail Brands Trust Kapture
Kapture CX for Retail
A new retail experience with Kapture CX
Discover how Kapture CX, an AI-powered customer experience solution, transforms your retail business. Offer hyper-personalized experiences, blending in-store and online journeys seamlessly. Connect with global shoppers effortlessly with a resolution accuracy of 99%.
Empower your customers with Self Serve and streamline interactions across all channels. Get insightful analytics, boost essential metrics, and integrate with 1,000+ apps. Convert browsers into buyers with Kapture CX.
Elevating Retail CX
You Need No Other
Center the customer
Offer a distinguished support experience with hyper-personalized, contextual, and intelligent support.
Automate support
Augment your support staff with ML-driven automation to analyze patterns, predict issues, and deliver elevated experiences at scale and speed.
Offer omnichannel support
Integrate Kapture across your tech stack with over 1,000+ enterprise API integrations.
Customize to fit
Fully customize an already tailored-for-retail CX platform to further align support delivery with your processes.
Save money
Cut down support costs dramatically while boosting customer service in retail metrics like NPS, FCR, CSAT.
Personalize self-service
Introduce AI-enabled self-serve options to empower customers to review previous orders, raise tickets, resolve complex queries, etc.
Comply confidently
Comply with industry regulations by encrypting sensitive data, masking PHI/PII information and exposing only necessary data to support teams.
We’ve got more to show you.
Retail Sub-sectors
Transforming Support for Retail Sub-sectors
Enterprises have unique support processes and requirements. Kapture enables standout customer service in retail experiences for these enterprises.
E-commerce
Personalize all customer support interactions, dole out upsell/cross-sell opportunities and retain customers better.
FMCG
Streamline communications with partners, vendors, sellers and customers in a consolidated support environment.
Beauty & Cosmetics
Facilitate diverse product sensitivities, personalized advice for product selection and post-purchase customer journeys.
D2C
Support complex product journeys without intermediaries while optimizing returns and reverse logistics.
Transform Customer Support
From Transactional to Experiential
Customers may not pat your back for a standout customer service in retail experience but will complain if you fall short. Here’s how Kapture shifts you from barebones transactional support to experiential support.
Makes data available
Kapture makes customer data available, accessible, unified and secure so that you utilize it to its full potential.
Allows self-serve
Personalize self-service with AI by offering dynamic FAQs customized as per customer and ticket context.
Connects touchpoints
Say goodbye to siloed customer touchpoints. Bring them together for a smooth omnichannel support experience.
Shows in-depth analytics
Use 500+ reporting formats to obtain visibility into insights categorized by agent or ticket source. Find gaps and make data-led decisions.
Provides intelligent context
Kapture uses AI to contextualize automatic actions based on the customer’s past purchases, segmentation, location, etc.
Assists support agents
Agents use chat templates to address repetitive queries and OpenAI to summarize queries and generate, edit and send responses.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Smart AI & Automation
Do more with less using AI, ML, NLP
- Route queries based on skill mapping and load balancing to expedite support.
- Enable agent efficiency with enterprise-grade OpenAI response. recommendations and query summarization.
- Offer diverse chat options: menu-based, conversational, and FAQs.
- Gather feedback at every step to make customer-led innovation a reality.
- Reduce agent dependency by automating complex escalations like refunds and product defects.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
FAQs
Frequently Asked Questions
Kapture guarantees the fastest go-live in the industry. Our dedicated team of implementation managers use their deep domain expertise to conduct a thorough requirement analysis of your business. This ensures a quick, customized and hassle-free deployment process.
The cost of adopting Kapture depends on the scale and complexity of your customer support. Pricing is subjective as we accommodate last-mile enterprise customizations. We start with having a detailed discussion with you to learn about your support organization, budget and business goals and aim to implement a tailored solution that aligns with your business within your budget.
Kapture is designed for seamless integration with retail technology stacks. However, potential hiccups can arise due to legacy system complexities, data migration challenges, or the need for specific customizations. We conduct thorough assessments upfront to anticipate and address potential hurdles, so surprises down the line are rare. Our team, well-versed in retail domain intricacies, is committed to proactive problem-solving should the need arise.
We pride ourselves on handholding our customers through the implementation process and seeing last-mile customizations to the end. We ensure Kapture fits your processes and requirements to minimize change management for you.
Kapture’s noteworthy competitors often spread wide and thin with their features and capabilities as they focus on SMEs/small businesses. We find that large enterprises need a support platform that goes narrow and deep. That’s just what Kapture is- a vertical-focused customer support solution.
Our omni-channel integrations ensure a seamless shopping experience for customers across all retail formats, unifying sales, fulfillment, return, and inventory management processes on a single platform.
Yes, Kapture is designed for seamless integration with various POS, ERP, payment, and other systems, ensuring a unified customer view across channels and empowering retailers to deliver consistent and personalized support.
Virtual assistants or chatbots enhance online support by providing instant responses to queries, personalizing product recommendations, and allowing simple functions such as order tracking to ensure a hiccup-free shopping experience.
We prioritize data security by implementing encryption protocols, access controls, and regular security audits. Compliance with industry standards is integral to safeguarding customer information throughout the support journey.
