Build Trust and Loyalty with Instant, Tailored Experiences for Success
Deliver personalized, efficient, and secure customer experiences that redefine trust in banking. With Kapture, empower your teams to resolve queries faster, build deeper customer connections, and ensure seamless transparency across every interaction.
Leading Financial Enterprises Trust Kapture
Testimonials
Voices of Trust Across The Industry
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
Kapture CX’s smooth implementation and dedicated SPOC made onboarding a breeze. Their commitment to timelines ensured our automations launched perfectly, empowering us to deliver a best-in-class customer experience.”
Spokesperson
Progcap
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Empower Customers with AI Self-Serve
Empower Customers with AI Self-ServeAllow users to instantly access account balances, interest rates, or card services, reducing wait times and boosting satisfaction.
Enable seamless, guided applications with instant eligibility checks and pre-approvals, making financial products accessible faster than ever.
Provide customers with a secure way to report fraud or raise disputes, complete with real-time tracking and automated updates.
Let customers update personal information, reset passwords, or set transaction limits independently, all with secure authentication.
Offer tailored recommendations on savings, investments, and insurance based on customer goals, driving engagement and loyalty.
AI Platform Made For Your Agents
AI Platform Made For Your AgentsEquip agents with a unified interface to manage email, chat, and social media queries for consistent experiences.
Help agents respond smarter with tools like recommended replies, conversation summaries, and tone adjustments.
Empower agents to communicate effectively using real-time translation and transliteration capabilities.
Track, store, and audit every conversation to maintain regulatory compliance and customer trust.
Leverage customer insights to cross-sell or upsell relevant banking products and services.
Capitalize On Every Conversation
Capitalize On Every ConversationProvide live coaching and flag critical moments like compliance risks or escalation triggers to improve performance instantly.
Eliminate manual bottlenecks by objectively analyzing every customer interaction for consistent quality evaluations.
Uncover trends, patterns, and recurring issues to make smarter business decisions.
Understand customer preferences, sentiments, and more, to proactively resolve issues and engage better.
Let AI generate detailed summaries without missing out on the essential points so you take the next best action with all the confidence.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAISocial Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
“ Shivangi Modi of Incred Finance talks about her experiences with Kapture CX, from onboarding all the way to implementation and how much her agents enjoy working on the platform.
Shivangi Modi
Manager Central Operations and Customer Service
Advantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Long wait times for routine queries.
- Disconnected support across multiple channels.
- Generic, impersonal responses.
Instant resolutions: Self-serve options and AI-powered bots ensure 24/7 support for faster query resolution.
Seamless omnichannel experience: Unified support across all channels ensures continuity and consistency.
Tailored interactions: AI and customer insights deliver personalized solutions, increasing satisfaction.
- Overwhelmed by repetitive tasks.
- Struggle to access relevant customer data quickly.
- Language barriers limit communication.
Efficient workflows: Automation handles repetitive tasks, freeing agents to address high-value queries.
Centralized data access: A unified dashboard provides agents with customer histories and insights in real time.
Multilingual support: Real-time translation and transliteration tools empower agents to serve customers in their preferred language.
- Limited insights into customer interactions.
- Inconsistent service quality across teams.
- High risk of compliance issues.
Data-driven decisions: Conversation Intelligence and Analytics provide insights to enhance customer experience and business strategy.
Automated quality assurance: Consistent QA processes ensure high service standards across teams.
Regulatory compliance: Automated transcription, tracking, and reporting minimize compliance risks and support audits.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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