Deliver Next-Gen Customer Experiences That Build Loyalty & Trust 
Provide instant, secure & personalized experiences for your customers. From instant resolutions and proactive support to AI insights and automation, empower every interaction across channels to drive loyalty and growth with Kapture.
Leading Payments & Fintech Enterprises Trust Kapture
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
“ Shivangi Modi of Incred Finance talks about her experiences with Kapture CX, from onboarding all the way to implementation and how much her agents enjoy working on the platform.
Shivangi Modi
Manager Central Operations and Customer Service
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Simplified Experiences with Self-Serve
Simplified Experiences with Self-ServeEnable customers to raise and track disputes effortlessly with Conversational AI Bots and Smart Automation for quick and transparent resolutions.
Empower customers to report suspicious activity and take necessary essential steps instantly without waiting around for an agent.
Simplify recurring payments with tools that let users view, modify, or cancel payment mandates in just a few clicks—without support intervention.
Give customers instant access to transaction statuses, balances, and refunds, enhancing trust and cutting down on wait times.
Offer tailored insights and recommendations that empower customers to make smarter financial decisions, right when they need them.
Give Agents the Advantage of AI
Give Agents the Advantage of AISmart Ticket Routing matches each issue to the best-suited agent, also based on priority, workload, round robin, and more.
Track, organize, and prioritize all customer interactions in one place, ensuring no ticket slips through the cracks.
Provide agents with a full view of customer profiles, transaction histories, and preferences to deliver tailored, impactful service.
Save time by automating repetitive tasks like approvals, reviews, reminders, status updates, allowing agents to focus on high-value customer needs.
Let Agent Assist & Co-pilot offer real-time suggestions for contextual responses, next best actions, access to knowledge, and smart automations.
Clear Visibility of Customers & Teams
Clear Visibility of Customers & TeamsMonitor every customer interaction automatically to ensure regulatory and policy compliance, as well as to enhance service quality.
Leverage AI to create instant, context-rich summaries, saving agents time and speeding up follow-ups.
Provide agents with actionable insights and targeted improvement suggestions to elevate their service delivery.
Gain insights into what customers value and identify areas of dissatisfaction, so agents can respond with empathy and take the right steps.
Leverage call insights to uncover recurring issues and emerging pain points, driving proactive improvements.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAITestimonials
Voices of Trust Across The Industry
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
Kapture CX’s smooth implementation and dedicated SPOC made onboarding a breeze. Their commitment to timelines ensured our automations launched perfectly, empowering us to deliver a best-in-class customer experience.”
Spokesperson
Progcap
Advantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Long wait times for resolutions due to manual handling.
- Limited self-serve options for common issues like refunds.
- Frustration from repetitive explanations due to scattered data.
Instant Resolutions on Any Channel: Deliver quick and accurate query resolutions with Conversational AI Bots on customers’ preferred platforms.
Effortless Self-Serve Options: Provide intuitive 24X7X365 support with access to real-time information and automate routine tasks.
Hyper-Personalized Support: Ensure consistent, contextual interactions across channels with a unified 360° view of the customer.
- Inefficient routing of tickets leads to delays and agent burnout.
- Overwhelmed by repetitive queries, leaving less time for critical issues.
- Lack of access to knowledge or customer insights during interactions.
Smart Ticket Routing: Ensure queries go to the right expert every time, also based on workload, priority, and round robin.
AI Assistance: Agent Assist & Co-pilot suggests contextual responses, next best actions, knowledge access, and smart automations.
Unified Dashboards: One screen provides instant access to customer profiles, transactional details, and more.
- Limited visibility into service, agent & customer metrics.
- Missed opportunities due to siloed and incomplete data.
- High operational costs from inefficient workflows and manual tasks.
Automate QA, Completely: Ensure quality across the board while uncovering actionable insights on operational efficiency.
Unified Operations at a Glance: Access a comprehensive, channel-wide view of business performance with integrated data and dashboards.
Drive Efficiency and Save Costs: Speed resolutions with automations, AI tools, and unified dashboards—while reducing expenses.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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