From People to Policies, Redefine Your CX With Efficiency and Trust
Transform the way you support policyholders, empower agents, and drive business growth with Kapture—an AI-native CX platform built to provide personalized, seamless solutions for the Insurance industry, across all channels.
Leaders in BFSI Trust Kapture
Testimonials
Voices of Trust Across The Industry
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
Kapture CX’s smooth implementation and dedicated SPOC made onboarding a breeze. Their commitment to timelines ensured our automations launched perfectly, empowering us to deliver a best-in-class customer experience.”
Spokesperson
Progcap
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Offer Assistance, Anywhere, Anytime
Offer Assistance, Anywhere, AnytimeEmpower policyholders to file claims effortlessly with guided processes, automated document submissions, and real-time status tracking through AI Bots.
Enable customers to renew, update, or modify policies on-demand, ensuring hassle-free access to their coverage details.
Provide secure self-service tools for checking payment statuses, resolving transaction errors, and setting up reminders with ease.
Offer transparency by allowing customers to monitor claim progress and receive actionable updates at every step.
Simplify dispute lodgment and resolution while gaining valuable insights to improve services.
Offer Assistance, Anywhere, Anytime
Offer Assistance, Anywhere, AnytimeGive your agents instant access to consolidated claim data, enabling them to resolve queries faster and with greater accuracy.
Support your team with live response recommendations, next best actions, FAQs, and process insights to ensure accurate, consistent resolutions.
Empower agents to understand customer preferences and requirements with customer profiles and deliver tailored solutions.
Allow agents to manage renewals, endorsements, and cancellations seamlessly with smart automation.
Enable agents to connect with customers globally using multilingual capabilities for smooth, inclusive communication.
Get Insights From Every Interaction
Get Insights From Every InteractionUse Auto QA to evaluate 100% of customer interactions, identify compliance gaps, and provide agents with actionable feedback.
Analyze agent performance with real-time insights into sentiment, tone, and script adherence to boost effectiveness and confidence.
Automatically generate concise summaries of conversations, capturing key details to free up agents’ time for faster resolutions.
Gain valuable intelligence on customer sentiment, recurring issues, and preferences to personalize service and exceed expectations.
Anticipate service demand spikes with predictive analytics and ensure your team is always ready to deliver.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAISocial Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
“ Shivangi Modi of Incred Finance talks about her experiences with Kapture CX, from onboarding all the way to implementation and how much her agents enjoy working on the platform.
Shivangi Modi
Manager Central Operations and Customer Service
Advantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Long wait times for claim and policy queries.
- Frustrating and repetitive processes for updates and payments.
- Lack of transparency into claim statuses.
Resolve Faster, Smarter: Give customers 24/7/365 support with the GenAI Knowledge Base and Omnichannel AI Bots.
Provide Instant Updates: Let AI Bots deliver real-time policy and payment updates with seamlessly integrations.
Keep Customers Informed: Provide live claim tracking and proactive notifications for complete transparency.
- Time wasted switching between systems for customer data.
- Inconsistent service due to lack of real-time guidance.
- Overburdened by manual documentation and unclear feedback.
Access Everything in One Place: Give agents instant access to customer data, policy details, and more with a unified dashboard.
Intelligent Ticket Routing: Accelerate resolutions by assigning tickets to the most qualified agents based on skill sets, priority, and availability.
AI-Powered Assistance for Efficiency: AI Agent Assist and Co-pilot offers smart replies, automated workflows, and the next-best-action.
- High costs from inefficiencies and repetitive tasks.
- Poor visibility into customer trends and agent performance.
- Difficulty predicting service demand and optimizing resources.
Cut Costs with Automation: Minimize expenses by automating repetitive tasks and deflecting routine queries using AI Bots.
Ensure Consistency and Plan Smarter: Use automated QA for high service standards and advanced analytics to predict demand.
Unlock Actionable Insights: Gain insights into customer behavior & agent performance to refine strategies for success.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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