Speed, Precision, Trust: Smart CX for Smarter Traders
In a high-stakes market, every second counts. Delayed responses, generic support, and fragmented experiences don’t just cost trades—they erode trust. With AI-driven automation, hyper-personalized assistance, and real-time resolutions, Kapture builds trust with seamless, intuitive support at every touchpoint.
Leading BFSI Enterprises Trust Kapture
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
“ Shivangi Modi of Incred Finance talks about her experiences with Kapture CX, from onboarding all the way to implementation and how much her agents enjoy working on the platform.
Shivangi Modi
Manager Central Operations and Customer Service
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Empower Traders with AI Self Service
Empower Traders with AI Self ServiceInstantly get answers for trade regulations, accounts, and more with AI self-serve options. No more waiting for answers.
Check trade status, pending settlements, and executed transactions in seconds. Get automated alerts for failures and verifications.
Upload documents, track verification, and update account details—all without agent intervention. Faster onboarding, fewer delays.
Report failed transactions, incorrect deductions, and other issues instantly. AI Bots speeds up resolutions.
Give customers AI-curated research, portfolio updates, and stock alerts based on their trading activity, so they never miss an opportunity.
AI Empowered Agent Support for Traders
AI Empowered Agent Support for TradersSmart Ticket Routing prioritizes high-value queries and ensures they reach the right agent without delay.
Link trade disputes, fund transfers, and account queries under one view. No duplicate tickets, no lost context—just seamless resolutions.
Real-time suggestions, compliance lookups, and SOP-based recommendations help agents respond faster and more accurately.
Smart Automation handles confirmations, verifications, and status updates, freeing agents to tackle complex cases.
Customer 360 brings account history, past tickets, and real-time insights into a unified dashboard for highly personalized support.
Smarter Trading Support with AI Insights
Smarter Trading Support with AI InsightsAI reviews 100% of customer interactions across channels, flagging compliance risks and misinformation before they become expensive mistakes.
Track response precision, handling times, and resolution success rates, with AI score cards for continuous improvement.
Detect emerging issues like system lags or trade execution failures and proactively resolve them before traders escalate.
Forecast trading-related query volumes based on market trends, ensuring your team is always prepared.
AI summaries capture key details from the ticket, helping agents resolve follow-ups in seconds.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAITestimonials
Voices of Trust Across The Industry
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
Kapture CX’s smooth implementation and dedicated SPOC made onboarding a breeze. Their commitment to timelines ensured our automations launched perfectly, empowering us to deliver a best-in-class customer experience.”
Spokesperson
Progcap
Advantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Generic bots fail to understand complex trading queries.
- No Instant Resolutions – customers must wait for a human agent.
- Disconnected Experience – support feels robotic and impersonal.
Vertical LLMs for Accurate Answers: Industry-specific AI understands complex trading terminology and provides precise responses.
Voice Bots for Instant Assistance: Intelligent voice support resolves queries on-the-go, reducing wait times dramatically.
Hyper-Personalized Experience: Bots retain context like past trades, preferences, and inquiries to offer tailored resolutions.
- Inefficient routing of tickets leads to delays and agent burnout.
- No unified view of trade history, past issues, or compliance records.
- Overwhelmed by repetitive queries & difficult access to knowledge.
Smart Ticket Routing: Ensure queries go to the right expert every time, also based on workload, priority, and round robin.
AI Assistance: Agent Co-pilot suggests best responses & actions, offers instant access to knowledge, and automates your process.
Unified Dashboards: A single view of trade history, tickets, and compliance logs for every trader.
- Limited visibility & risk of regulatory violations.
- High operational costs from inefficient workflows and manual tasks.
- Unpredictable support demand leads to staffing issues.
Automate QA, Completely: AI reviews 100% of interactions, ensuring accuracy, regulatory adherence, and gain insights.
Drive Efficiency and Save Costs: Accelerate query resolutions with automated workflows, AI tools, and unified dashboards.
Be Ready, Always: AI forecasts support demand based on trading patterns, enabling better workforce planning.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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