Earn Trust and Expand Reach
With Exceptional Customer Experiences
The only AI-native customer experience platform that seamlessly unifies contact center, service center, and field service management—delivering end-to-end hyper-personalized support automation for consumer durable enterprises.
Leaders in Consumer Durables Trust Kapture
Accolades
Recognized as the #1 Choice
Kapture is the #1 rated customer support automation platform on top review sites like Gartner Peer Insights, G2, and more. Experience why businesses worldwide choose Kapture to elevate their customer experience.
4.8 out of 5 based on over 50 reviews
#1 in ‘Ease of Deployment’ in CRM Customer Engagement Center platform
“Exceptional omnichannel for seamless CX”
Pankaj Jha
“Streamlined support, improved efficiency”
Manaswini Alvakonda
“User friendly and easy in navigation”
Mayank Sawant
“Easy to implement for us to getup & running quickly”
Punit Anandani
“Customizable, Cost efficient and 24*7 Support”
Abhishek Yadav.
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Self-Serve 2.0 for the Consumer Durables Industry
Empowering Customers, Simplifying Support
Revolutionize customer service with Self-Serve 2.0—your solution for faster, smarter, and more personalized support. From troubleshooting to warranty claims, empower customers with intuitive, self-service options that make a lasting impact.
- Quick Troubleshooting, Zero Hassles: Empower customers with interactive, step-by-step guidance with AI bots for product setup and issue resolution.
- Hassle-Free Warranty Claims: Simplify the process with automated claim submissions, real-time status tracking, and instant approvals.
- Order Spare Parts with Ease: Let customers identify and purchase compatible parts using product details, all within minutes.
- Effortless Service Booking: Enable customers to schedule service appointments with their preferred slots and track technician availability in real time.
- Address technical queries accurately: Utilize Vertical LLMs, designed for consumer durables, to provide precise and reliable solutions instantly.
Voice Bots
Power Customer Conversations
with AI Voice Bots
Instant, Personalized, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.
Learn More
Kapture’s Email Bots combine lightning-fast responses with a personal touch, transforming every interaction into a memorable experience. With smart automation, watch your team soar as they focus on building connections. Learn More
Automate workflows, personalize interactions, and deliver exceptional support on WhatsApp, the world’s most popular messaging platform. Learn More
Automate customer service workflows, craft personalized interactions, and provide exceptional support—all through Instagram. Connect with your audience on the platform they love! Learn More
Kapture’s Facebook Chatbot is here to engage your customers anytime, anywhere. Quick answers and helpful assistance without the wait – simplify customer interactions and create memorable experiences that keep them coming back for more. Learn More
Agent Suite for the Consumer Durables Industry
Empowering Agents, Enhancing Experiences
Boost agent productivity and deliver faster, more personalized customer support with Kapture’s Agent Suite. Transform your service operations and delight your customers at every interaction.
- Effortless Ticket Management: Unify all customer queries in one dashboard, enabling agents to prioritize and resolve issues quickly and efficiently.
- Personalized Interactions: Give agents a 360° view of customer history, product details, and past interactions for tailored, meaningful resolutions.
- Intelligent Ticket Routing: Use AI to match queries with the most qualified agents or teams, ensuring faster and more accurate resolutions.
- Equip agents with intelligent AI: Equip agents with contextual response suggestions, access to knowledge, next-best actions, and smart automation for fast but accurate resolutions.
- Seamless Team Coordination: Connect back-office teams with on-field agents effortlessly to enable efficient service visits, real-time updates, and swift resolutions.
Conversation Intelligence for the Consumer Durables Industry
Smarter Insights, Better Resolutions
Leverage AI to unlock actionable insights, enhance agent performance, and deliver faster, personalized resolutions for every customer interaction.
- Deliver Consistent Quality: Automatically review 100% of interactions across all channels, identifying agent performance gaps and compliance issues.
- Create Tailored Experiences: Analyze interaction data to uncover customer sentiment, preferences, and recurring issues, to personalize resolutions.
- Resolve Faster With Quick Context: Get real-time summaries of past conversations and tickets, highlighting key details and next steps.
- Stay Ahead, Always: Forecast support demand during product launches or seasonal spikes using AI, enabling proactive resource allocation.
Kapture’s Customer Service AI
KAI
Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIExclusively for the Consumer Durables Industry
Redefining Consumer Durables CX: Seamless Service, Satisfied Customers
Empower your customers with real-time updates, effortless scheduling, and secure resolutions while optimizing technician efficiency and driving business performance—all through one powerful platform.
Here’s how Kapture can help:
Empowering Customers with Transparency & Convenience
Real-Time Notifications: Automated SMS and email updates for technician arrivals, delays, and service progress.
Effortless Scheduling: Easy appointment booking, preferred time slot selection, and live technician tracking.
Secure Closures: OTP-based validation ensures accurate and transparent service completion.
Boosting Technician & Support Team Efficiency
Smart Task Allocation: Smart Ticket Routing assigns service requests to technicians based on skill sets, location, and workload.
Mobile-First Operations: Kapture Frontline provides real-time access to tasks, customer details, product history, and inventory.
AI-Powered Assistance: Kapture’s Agent Assist & Co-pilot provides agents & technicians with troubleshooting guides, SOPs, and next-best-actions to resolve issues faster.
Driving Business Growth & Customer Retention
Data-Driven Decisions: Real-time dashboards track agent & technician performance, resolution rates, service timelines, CSAT rates, and more.
Cost Optimization: Automated workflows reduce manual efforts, streamline resource allocation, and bring down operational costs.
Unified Teams: Connects field teams, back-office support, and customer data through a unified platform, enabling smoother operations and data sharing.
Empowering Customers with Transparency & Convenience
Real-Time Notifications: Automated SMS and email updates for technician arrivals, delays, and service progress.
Effortless Scheduling: Easy appointment booking, preferred time slot selection, and live technician tracking.
Secure Closures: OTP-based validation ensures accurate and transparent service completion.
Boosting Technician & Support Team Efficiency
Smart Task Allocation: Smart Ticket Routing assigns service requests to technicians based on skill sets, location, and workload.
Mobile-First Operations: Kapture Frontline provides real-time access to tasks, customer details, product history, and inventory.
AI-Powered Assistance: Kapture’s Agent Assist & Co-pilot provides agents & technicians with troubleshooting guides, SOPs, and next-best-actions to resolve issues faster..
Driving Business Growth & Customer Retention
Data-Driven Decisions: Real-time dashboards track agent & technician performance, resolution rates, service timelines, CSAT rates, and more.
Cost Optimization: Automated workflows reduce manual efforts, streamline resource allocation, and bring down operational costs.
Unified Teams: Connects field teams, back-office support, and customer data through a unified platform, enabling smoother operations and data sharing.
Features Built Exclusively for Your Industry
With Kapture’s verticalized solutions, ensure experiences that are accurate, fast, and hyper-personalized just for you.
Frontline Support for Consumer Durables 
Kapture’s Frontline empowers customer-facing teams with real-time insights, AI-assisted responses, and seamless issue resolution for product inquiries, troubleshooting, and service requests. Equip field technicians with the right tools to deliver fast, efficient, and personalized support.
- AI Assistance – Provides field teams with smart recommendations for faster resolutions.
- Instant Product & Warranty Lookup – Access data instantly for informed support.
- Seamless Field Service Coordination – Assign and track technician visits in real time.
- Omnichannel – Enable frontline teams to assist customers via chat, email, call & more.
- Real-Time Collaboration – Connect store staff, service agents, and field teams for smooth query handling.
Live Chat for Consumer Durables
Kapture’s Live Chat enables real-time, human-to-human customer support directly on your website and mobile app. With instant query resolution, product guidance, and post-sales support, you can enhance engagement and drive customer satisfaction.
- Instant Agent Support – Connect customers with live agents for real-time assistance.
- Seamless Product Consultation – Help customers choose the right product with expert guidance.
- Real-Time Troubleshooting – Resolve product issues and service inquiries instantly.
- Omnichannel & Multilingual Support – Engage customers via website, mobile apps, and social platforms.
- AI Responses – Speed up replies with AI-suggested answers so agents are in control.
Conversational AI Chatbots for Consumer Durables
Kapture’s Conversational AI Chatbots provide instant, intelligent support for product inquiries, warranty claims, and service requests. Automate customer interactions across websites, WhatsApp, and social media to enhance engagement and streamline after-sales support.
- Automated Product & Warranty Support – Assist customers with product details, warranty status, and claims.
- Self-Service Troubleshooting – Guide users through common issues and DIY fixes.
- Seamless Service Request Handling – Automate scheduling for repairs & technician visits.
- Omnichannel & Multilingual Support – Engage customers across chat, email, and social platforms in multiple languages.
- Smart Handoff to Agents – Transfer complex issues with full context for faster resolutions.
GenAI Knowledge Base for Consumer Durables
Kapture’s GenAI Knowledge Base provides instant, AI-driven support access to product information, troubleshooting guides, and service manuals. Enable agents, technicians, and customers to find accurate answers effortlessly, reducing resolution times and enhancing self-service.
- Smart Search – Instantly retrieve relevant product details, FAQs, and troubleshooting steps.
- AI Self-Service – Empower customers with easy access to FAQs, guides, and DIY solutions.
- Support for Agents – Help agents find the right answers in real-time with AI.
- Multilingual Support – Deliver product knowledge in multiple languages for global reach.
- Continuous Learning & Updates – AI refines responses based on real-time interactions and feedback.
Advanced Ticketing for Consumer Durables
Kapture’s Advanced Ticketing automates ticket creation, categorization, and resolution for product inquiries, service requests, and warranty claims. Ensure faster response times, optimized workflows, and seamless after-sales support across all touchpoints.
- Omnichannel Ticketing – Handles queries from chat, phone, and more, all in one place.
- Auto-Triage – Automatically categorize and assign tickets to the right team.
- Smart SLA & Workflow Automation – Prioritize critical issues and streamline processes.
- Customer 360 – Access full customer history for hyper-personalized support.
- Analytics & Reports – Track resolution times, agent performance, and customer satisfaction.
Reports & Analytics for Consumer Durables
Kapture’s Reports & Analytics provide real-time, data-driven insights into customer interactions, service performance, and product issues. Optimize decision-making by tracking trends, agent efficiency, and customer satisfaction.
- Performance Tracking – Monitor agent productivity, resolution times & customer queries.
- Customer Behavior Insights – Analyze trends in product inquiries, service requests, & complaints.
- Predictive Analytics – Identify potential issues and optimize resource allocation.
- Customizable Dashboards – Create industry-specific reports tailored to business needs.
- Data-Driven Decision Making – Improve service efficiency and enhance customer experience with actionable insights.
Social Proof
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline.
320+
Service Centers Automated
40K
Tools Serviced per Year
50%
TAT Reduced
17%
CSAT Improved
Challenges Faced by the Customer
Impersonal and generic customer experience.
Lack of automation across 320+ service centers.
Unstructured data in handwritten logs and time-consuming Excel reporting.
Manual entry of warranty claims.
Solutions Offered by Kapture
Kapture enabled personalized interactions by centralizing queries, service tickets, and customer data on a unified platform.
Kapture digitized operations, allowing service engineers to manage tickets and inventory seamlessly across all service centers.
Kapture replaced manual logs with a digital system and automated report generation, ensuring organized data and saving significant time.
Kapture streamlined warranty claims with AI and smart workflows, reducing turnaround times and boosting productivity.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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