Fast, Personalized, Effortless
AI Support Digital Natives Demand
Whether it’s empowering customers with instant itinerary changes, enabling agents to resolve issues faster, or gaining insights to elevate experiences, Kapture is the all-in-one AI-first platform for your customers, agents, and business needs now.
Leading Digital Native Enterprises Trust Kapture
Accolades
Recognized as the #1 Choice
Kapture is the #1 rated customer support automation platform on top review sites like Gartner Peer Insights, G2, and more. Experience why businesses worldwide choose Kapture to elevate their customer experience.
4.8 out of 5 based on over 50 reviews
#1 in ‘Ease of Deployment’ in CRM Customer Engagement Center platform
“Exceptional omnichannel for seamless CX”
Pankaj Jha
“Streamlined support, improved efficiency”
Manaswini Alvakonda
“User friendly and easy in navigation”
Mayank Sawant
“Easy to implement for us to getup & running quickly”
Punit Anandani
“Customizable, Cost efficient and 24*7 Support”
Abhishek Yadav.
Success Metrics
Metrics That Matter for Digital Natives
Rely on Kapture to streamline costs, maximize ROI, enhance agent efficiency, and elevate customer experiences to meet digital-age expectations.
90%
Query Deflection
Use AI-powered automation to enable customers to resolve issues independently and effortlessly.
41%
Cost Reduction
Reduce dependency on a larger agent workforce by automating repetitive customer interactions
53%
AHT Reduction
Leverage Agent Assist and Co-Pilot to guide agents toward faster, more accurate resolutions
28%
CSAT Score Boost
Deliver instant, personalized support that drives customer satisfaction through the roof.
Built For Digital Native
Kapture Powers Digital-First Experiences For Your Customers
Deliver seamless, personalized, and efficient support across the industries shaping the digital age.
Online Travel Aggregators (OTAs)
Simplify bookings, cancellations, and refunds with personalized, real-time support.
Food Delivery Platforms
Ensure instant resolutions for delivery tracking, order modifications, and refunds.
Ride-Sharing and Mobility
Provide seamless live support for ride issues, payments, and driver communication.
HealthTech and Telemedicine Platforms
Deliver personalized care with efficient scheduling, prescription, and payment assistance.
Online Learning Platforms
Resolve access issues, billing queries, and course recommendations effortlessly.
Digital Entertainment
Enhance experiences with quick resolutions for subscriptions, troubleshooting, and in-app purchases.
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Self-Serve 2.0 for Digital Native
Swift support that’s tailored for the digital generation
In the digital native world, success means meeting your customers where they are with instant, personalized, and seamless experiences every time.
- Offer Personalized Resolutions, Instantly: Resolve 90% of customer queries without agent intervention using AI Bots.
- Provide Unified Omnichannel Support: Deliver seamless, consistent assistance across apps, social media, and websites, all in real-time.
- Leverage Smart Automation: Simplify order modifications, refunds, and tracking with proactive, self-guided support.
- Be Global-Ready: Break language barriers with AI-driven support in over 50 languages for a truly global reach.
- Actionable Insights, Smarter CX: Utilize real-time analytics to continuously enhance support and boost customer satisfaction.
Voice Bots
Power Customer Conversations
with AI Voice Bots
Instant, Personalized, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.
Learn More
Kapture’s Email Bots combine lightning-fast responses with a personal touch, transforming every interaction into a memorable experience. With smart automation, watch your team soar as they focus on building connections. Learn More
Automate workflows, personalize interactions, and deliver exceptional support on WhatsApp, the world’s most popular messaging platform. Learn More
Automate customer service workflows, craft personalized interactions, and provide exceptional support—all through Instagram. Connect with your audience on the platform they love! Learn More
Kapture’s Facebook Chatbot is here to engage your customers anytime, anywhere. Quick answers and helpful assistance without the wait – simplify customer interactions and create memorable experiences that keep them coming back for more. Learn More
Agent Suite for Digital Native
Empower agents to deliver seamless digital experiences
With Agent Suite, give your agents a platform that’s designed to simplify their jobs and amplify their impact.
- Streamline Multichannel Query Handling: Centralize and resolve customer queries from email, chat, voice, and social media effortlessly with Advanced Ticketing.
- Ensure Precision with Smart Routing: Automatically assign tickets to the most qualified agents based on skills, priorities, and urgency
- Equip Agents in Real-Time: Customer 360 provides a complete glance at customer profiles, while Agent Co-Pilot delivers hyper-personalized responses, contextual insights, and workflow-driven suggestions.
- Adapt Conversations on the Fly: Agent Assist adjusts tone, translates languages, and provides access to knowledge articles instantly.
- Drive Performance with Data Insights: Use Reports & Analytics to track, evaluate, and refine workflows for continuous service improvement.
Conversation Intelligence for Digital Native
Smart Conversations, Smarter Experiences
With Conversation Intelligence, gain insights from every interaction to deeply understand your customers and consistently deliver exceptional experiences.
- Automate Quality Assurance: Evaluate 100% of omnichannel interactions with AI-driven QA, ensuring consistent agent performance and improved CSAT.
- Uncover Customer Intelligence: Analyze conversations to reveal customer needs, preferences, sentiments, and trends for more personalized engagement.
- Generate AI-Powered Summaries: Save time with automated conversation summaries that highlight key details and resolutions instantly.
- Predict CX Workload Proactively: Use interaction data to forecast support demand and allocate resources effectively.
Kapture’s Customer Service AI
KAI
Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIExclusively for Digital Native
Elevating CX for Online Travel Aggregators
Transform how travelers book, modify, and manage their journeys with smarter, faster, and more intuitive customer support solutions designed exclusively for OTAs
Here’s how Kapture can help:
Empowering Travelers
Omnichannel Support: Customers can interact with conversational AI bots trained on Vertical LLMs across websites, apps, and messaging platforms to modify bookings or get real-time updates.
Voice for Ease: AI Voice Bots guide travelers through complex tasks like itinerary adjustments or inflight service upgrades with ease.
Supercharge Your Support Team
Smart Routing: Automatically assigns multichannel queries, like ticket modifications or cancellation requests, to the most skilled agents for faster support.
Customer 360: Provides agents with the customer’s full journey details—flight history, past modifications, and preferences—to offer precise resolutions.
Intelligent Assistance: AI-powered features like Agent Co-pilot and Agent Assist helps agents provide accurate resolutions to queries based on your workflows and airline policies.
Driving Smarter Experiences
Quality Assurance at Scale: Automatically evaluate 100% of agent interactions against predefined benchmarks to ensure consistency and compliance with Auto QA.
AI Summaries: Automatically generates summaries of customer interactions, capturing key modifications and issues for future reference.
Trend Analytics: Identifies common issues like frequent cancellation reasons or itinerary change requests to improve processes proactively.
Empowering Travelers
Omnichannel Support: Customers can interact with conversational AI bots trained on Vertical LLMs across websites, apps, and messaging platforms to modify bookings or get real-time updates.
Voice for Ease: AI Voice Bots guide travelers through complex tasks like itinerary adjustments or inflight service upgrades with ease.
Supercharge Your Support Team
Smart Routing: Automatically assigns multichannel queries, like ticket modifications or cancellation requests, to the most skilled agents for faster support.
Customer 360: Provides agents with the customer’s full journey details—flight history, past modifications, and preferences—to offer precise resolutions.
Intelligent Assistance: AI-powered features like Agent Co-pilot and Agent Assist helps agents provide accurate resolutions to queries based on your workflows and airline policies.
Driving Smarter Experiences
Quality Assurance at Scale: Automatically evaluate 100% of agent interactions against predefined benchmarks to ensure consistency and compliance with Auto QA.
AI Summaries: Automatically generates summaries of customer interactions, capturing key modifications and issues for future reference.
Trend Analytics: Identifies common issues like frequent cancellation reasons or itinerary change requests to improve processes proactively.
Features Built Exclusively for Your Industry
With Kapture’s verticalized solutions, ensure experiences that are accurate, fast, and hyper-personalized just for you.
Conversational AI Chatbots for Digital-First Businesses 
Kapture’s AI Chatbots provide instant, intelligent, and personalized customer interactions across WhatsApp, Instagram, websites, and more. Designed for seamless automation, they enhance engagement, reduce wait times, and ensure effortless support.
- Omnichannel Integration – Engage customers across multiple digital platforms.
- AI Self-Serve – Resolve 90% of queries instantly without human intervention.
- Personalized Interactions – Leverages customer data for tailored responses.
- Multilingual & Sentiment-Aware – Communicates effectively in any language.
- Seamless Handoff to Agents – Transfers complex queries with full context.
AI-Powered Auto QA for Digital-First Businesses
Kapture’s Auto QA leverages AI to automate quality assurance, ensuring accurate, real-time evaluation of customer interactions across chat, email, and voice. It enhances agent performance, boosts compliance, and delivers superior customer experiences effortlessly.
- Automated Interaction Analysis – AI evaluates 100% of conversations for quality & compliance.
- Bias-Free & Consistent QA – Eliminate human errors with objective performance tracking.
- Seamless Integration – Works across all digital touchpoints for end-to-end monitoring.
- Real-Time Feedback & Scoring – Instantly identifies agent improvement areas with AI insights.
- Sentiment & Intent Detection – Empathetically understands & responds to customer needs.
Customer Intelligence for Digital-First Businesses
Kapture’s Customer Intelligence harnesses AI to analyze customer interactions, behaviors, and sentiments in real time. Gain deep insights, predict trends, and personalize experiences to drive engagement, retention, and growth.
- 360° Customer Insights – Consolidates data from all touchpoints for a unified view.
- AI Sentiment Analysis – Understands emotions to enhance interactions.
- Predictive Analytics – Forecasts trends and customer needs with data-driven intelligence.
- Actionable Reports & Dashboards – Make informed decisions with real-time analytics.
- Product/ Service Insights – Make informed decisions with real-time analytics.Analyze customer usage patterns and feature/service popularity and identify common issues to inform product development and enhancement.
Advanced Ticketing for Digital-First Businesses
Kapture’s Advanced Ticketing streamlines customer support by automating ticket creation, categorization, and resolution across all digital channels. Ensure faster response times, seamless workflows, and superior customer experiences with intelligent automation.
- Omnichannel Ticketing – Manage queries from chat, email, social media, and more in one place.
- Auto-Triage – Automatically categorize and assign tickets for faster resolutions.
- Smart SLA & Workflow Automation – Prioritize critical issues and eliminate manual effort.
- Customer 360 – Access full customer history for personalized support.
- Real-Time Analytics & Reports – Track performance and optimize support strategies.
AI Voice Bots for Digital-First Businesses
Kapture’s AI Voice Bots deliver instant, human-like conversations to automate customer support, streamline inquiries, and enhance engagement. Available 24/7, they ensure seamless call handling, faster resolutions, and personalized interactions across industries.
- Natural Language Processing – Understands and responds intelligently like a human.
- 24/7 Automated Support – Handles high call volumes without human intervention.
- Personalized Conversations – Utilizes customer history for context-aware responses.
- Seamless Agent Handoff – Transfers complex queries with full call context.
- Scalable & Cost-Effective – Reduces operational costs while improving efficiency.
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
“ Shivangi Modi of Incred Finance talks about her experiences with Kapture CX, from onboarding all the way to implementation and how much her agents enjoy working on the platform.
Shivangi Modi
Manager Central Operations and Customer Service
“ “Kapture CX’s smooth implementation and dedicated SPOC made onboarding a breeze. Their commitment to timelines ensured our automations launched perfectly, empowering us to deliver a best-in-class customer experience.”
Spokesperson for Progcap
“ Shivangi Modi of Incred Finance talks about her experiences with Kapture CX, from onboarding all the way to implementation and how much her agents enjoy working on the platform.
Shivangi Modi
Manager Central Operations and Customer Service
“ “Kapture CX’s smooth implementation and dedicated SPOC made onboarding a breeze. Their commitment to timelines ensured our automations launched perfectly, empowering us to deliver a best-in-class customer experience.”
Spokesperson for Progcap
The Kapture Advantage
Activate Low-effort, High-value Support
Self-service checks a different box than regular customer support. It instantly gratifies customers who prefer to resolve their own queries.
Integrate with your tech stack
Use 1,000+ API integrations to embed Kapture Self serve into your existing tech stack seamlessly.
24×7 multilingual support
AI chatbots can assist customers round-the-clock across languages and geographies, providing swift resolutions and higher satisfaction.
Gather customer feedback
Solicit customer feedback after each resolution. Learn about points of friction and improve your self serve options consistently.
Improve agent skill utilization
Reserve agents for more complex queries and mission-critical tasks. Cut down on repetitive load and boost agent satisfaction.
Get last-mile customizations
Have your self serve platform tweaked to fit all your requirements and processes with our dedicated implementation managers.
Comprehensive built-in reports
Use 1,000+ reporting templates to generate reports quickly and easily. Make a case for an investment, show growth, or prove ROI seamlessly.
Achieve security and compliance
Comply with ISO, GDPR, HIPAA and other regulations. Mask PHI/PPI data and enforce multifactor authentication and role-based access control.
Boost contact center metrics and more
Access valuable analytics from your self-service solution and watch improvements in CES, AHT, NPS, CSAT, and other KPIs.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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