Thriving E-commerce Brands Trust Kapture
Kapture in Action
Reduce up to 90% Support Ticket Volume
Diverse e-commerce business models face unique support challenges. Kapture enables support automation for all.
Grow with Kapture
Pull Out All The Stops
Spotlight the customer
Use hyper-personalized, intelligent and contextual support to place the customer front and center.
Achieve speed & scale
Analyze patterns, predict issues and offer proactive support at speed and scale using ML-led automation.
Extend omnichannel support
Consolidate support touchpoints by connecting Kapture with 1,000+ enterprise API integrations.
Personalize self-service
Let AI study customer information, behavior, and purchase data to dynamically display personalized FAQs.
Customize to fit
Get the Kapture implementation team to customize the already built-for-ecommerce platform to suit your unique business needs.
Save money
Plug-in resource leaks in your support organization and optimize key metrics- NPS, FCR, CSAT.
Safeguard data & reputation
Encrypt sensitive data, mask PHI/PII information, and expose only necessary data to support teams.
We’ve got more to show you.
Tailored For Your Business
We’ve Got you Covered
Diverse ecommerce business models face unique support challenges. Kapture enables support automation for with its ecommerce customer service software.
D2C
Run a successful e-commerce enterprise directly from your manufacturing facility with a strong support infrastructure.
Subscription service
Maintain repeat orders and consistent customers with superior support personalized for each buyer.
Q-Commerce
Make your support organization as “quick” as your product delivery by consolidating & contextualizing customer data.
Dropshipping
Seamlessly support transactions between your digital storefront, customers and suppliers with tech-savvy support automation.
C2C / Online marketplaces
Facilitate your C2C e-commerce platform to support buying and selling between consumers without friction.
The Kapture Advantage
From Clunky to Crisp
E-commerce support experiences are infamous for being awkward and frustrating. Change that by offering superior customer support with Kapture’s AI-powered ecommerce customer service software. Here’s how Kapture helps:
Eliminates data silos
Kapture consolidates data from all sources with security and utilizes them for mission-critical decision making.
Enriches self-serve
Personalize self-serve by displaying FAQs relevant to the customer and ticket context with AI.
Integrates channels
Bring customer support tickets from chat, email, social media, and calls into a single purview for efficient resolution.
Simplifies complex reporting
Use and customize 500+ reporting templates to create dashboards classified by agent or ticket source.
Offers intelligent context
Automate ticket resolutions with artificial intelligence factoring in customer information, segmentation, nature of requests, etc.
Empowers support agents
Chat templates help quickly respond to repetitive queries, and OpenAI summarizes queries and generates editable responses.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Smart AI & Automation
Do more with less using AI, ML, NLP
- Assign customer queries based on skill mapping and load balancing to expedite support.
- Arm agents with enterprise-grade OpenAI response recommendations and query summarization to quickly resolve requests.
- Allow diverse chat options: menu-based, conversational, and FAQs for customers.
- Capture feedback throughout support journeys and enable customer-led innovation.
- Eliminate agent dependency by automating complex escalations like refunds and wrong product shipments.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
FAQs
Frequently Asked Questions
Kapture suits rapidly growing e-commerce enterprises. Being fitted with AI, ML, and NLP, Kapture assures speed of customer support along with scale. As your e-commerce business receives seasonal demand, Kapture helps maintain elevated customer support experiences.
Yes, Kapture is built for e-commerce enterprises that often span continents. Kapture offers multilingual functionality to cater to a diverse geography. Moreover, you can customize Kapture to auto-assign tickets based on support staff geography and generate reports to analyze support performance at various locations separately.
Kapture comes with AI-enabled self-serve options for your already digitally-savvy customers. Customers can log into Kapture and view detailed, personalized FAQs, choose a query with a menu-based chatbot or converse with a conversational AI bot. You can also customize and offer a knowledge base that customers can use to receive information quickly.
Kapture boasts of the fastest go-live in the industry courtesy of our implementation managers using their deep domain expertise to conduct an extensive requirement analysis of your e-commerce business. This ensures a quick, customized and hassle-free deployment process.
The cost of adopting Kapture relies on the scale and complexity of your customer support. To accommodate last-mile enterprise customizations, we start by having a detailed discussion with you to learn about your support organization, budget and business goals. We then implement a tailored solution that aligns with your e-commerce enterprise needs.
Kapture is designed for seamless integration with e-commerce technology stacks. However, potential hurdles can arise due to legacy system complexities, data migration challenges, or the need for specific customizations. We conduct thorough assessments upfront to anticipate and address these issues, so surprises down the line are rare. Our team understands e-commerce intricacies and is committed to proactively addressing problems should the need arise.
We are committed to seeing you make the most out of Kapture. So, we assist our customers through the implementation process and see last-mile customizations to the end. We see to it that Kapture fits your processes and requirements to minimize change management for you.
Kapture’s noteworthy competitors cast a wide net with their features and capabilities as they focus on SMEs/small businesses. We know that large enterprises need a support platform that goes narrow and deep. That’s just what Kapture is- a vertical-focused customer support solution.
We offer omni-channel integrations to ensure a smooth shopping experience for customers across all retail formats, bringing together sales, fulfillment, return, and inventory management into a single platform.
