Tailor-Made CX Solution
For The Energy & Utilities Industry
Powered by in-house Vertical LLMs tailored for the American Energy sector, Kapture delivers an enterprise-grade AI-native platform trusted by leading global brands. From seamless onboarding and secure multi-factor authentication to conversational bots and AI agent assistance, Kapture provides personalized, contextual support at every customer touchpoint.
Leading Enterprises That Trust Kapture
Accolades
Recognized as the #1 Choice
Kapture is the #1 rated customer support automation platform on top review sites like Gartner Peer Insights, G2, and more. Experience why businesses worldwide choose Kapture to elevate their customer experience.
4.8 out of 5 based on over 50 reviews
#1 in ‘Ease of Deployment’ in CRM Customer Engagement Center platform
“Exceptional omnichannel for seamless CX”
Pankaj Jha
“Streamlined support, improved efficiency”
Manaswini Alvakonda
“User friendly and easy in navigation”
Mayank Sawant
“Easy to implement for us to getup & running quickly”
Punit Anandani
“Customizable, Cost efficient and 24*7 Support”
Abhishek Yadav.
Built For The Energy & Utilities Industry
Powering Every Corner of the Energy Ecosystem
Kapture transforms customer experiences with seamless automation, personalized support, and real-time solutions tailored to your unique business needs.
Co-ops
Empower member-owned cooperatives with seamless ticketing, outage updates, and service request management through our integrated platform.
Utilities
Enhance operational efficiency with automated service requests, proactive outage communication, and real-time billing support.
Retail Energy
Drive customer engagement with personalized energy plans, instant enrollment, and omnichannel support for a superior service experience.
See Kapture in Action: Transforming Energy CX
Watch how Kapture empowers energy businesses to deliver seamless support, personalized interactions, and real-time resolutions.
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Self-Serve 2.0 for the Energy & Utilities Industry
Powering Smarter Interactions and Convenience on the go
Empower your customers with instant solutions, seamless interactions, and real-time updates—without the wait.
- Real-Time Updates Across Channels: Empower customers to report outages and receive real-time updates through their preferred channels.
- Billing Made Simple: Let conversational chatbots offer quick access to billing history and payment options, ensuring timely payments and fewer disputes.
- Hyper-Personalized Experiences: Deliver tailored energy-saving tips and plan recommendations using customer-specific consumption data.
- Seamless Service Requests: Automate service tickets and appointment scheduling with AI Voice Bots that also guide customers to resolutions in real time.
- Instant Answers to FAQs: Provide multilingual support with GenAI Knowledge Base to deliver detailed resolutions to complex queries, like tariffs and policies.
Voice Bots
Power Customer Conversations
with AI Voice Bots
Instant, Personalized, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.
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Kapture’s Email Bots combine lightning-fast responses with a personal touch, transforming every interaction into a memorable experience. With smart automation, watch your team soar as they focus on building connections. Learn More
Automate workflows, personalize interactions, and deliver exceptional support on WhatsApp, the world’s most popular messaging platform. Learn More
Automate customer service workflows, craft personalized interactions, and provide exceptional support—all through Instagram. Connect with your audience on the platform they love! Learn More
Kapture’s Facebook Chatbot is here to engage your customers anytime, anywhere. Quick answers and helpful assistance without the wait – simplify customer interactions and create memorable experiences that keep them coming back for more. Learn More
The Impact in the Energy & Utilities Industry
Boost Productivity & Reduce Costs with AI-Native Solutions
Vertically-trained LLMs power Kapture’s Voice Bot & Self-Serve help answer Top 100 E&U queries with ease!
Agent Suite for the Energy & Utilities Industry
Where Smart Agents Meet Smarter Technology
Kapture is an all-inclusive platform that empowers your agents to resolve issues faster, handle complex queries effortlessly, and deliver unmatched experiences.
- Handle High Tickets Volumes Easily: Smartly route tickets to the right agents based on location, urgency, or priority, enabling faster resolutions.
- Resolve Billing Disputes Instantly: Provide agents with a unified customer view, including billing history, energy usage, and past interactions, to offer quick, informed resolutions.
- Streamline Omnichannel Service Requests: Manage complex requests across channels and teams, ensuring timely execution.
- Equip Agents in Real-Time: Use AI tools to suggest contextual responses and provide real-time access to knowledge articles, reducing query handling time.
- Provide Accurate Resolution, Every Time: Let AI Agent Co-pilot guide agents with contextual responses, accurate workflows, and recommended actions.
Conversation Intelligence for the Energy & Utilities Industry
Uncover Hidden Insights to Truly Understand Your Customers
With Conversation Intelligence, deliver seamless, personalized support that leaves a lasting impression on every customer.
- Tailor Every Interaction with Customer Insights: Analyze conversations and customer usage data to create personalized energy plans, targeted campaigns, and customized support, enhancing engagement and satisfaction.
- Automate Quality Assurance at Scale: Ensure agents adhere to protocols and continuously improve service quality with automatic reviews of customer interactions.
- Capture Key Details Instantly: Real-time summaries highlight billing resolutions and service requests, saving time and ensuring precise documentation.
- Stay Ahead of Seasonal Demand: Predict support spikes during peak seasons to optimize staffing and minimize customer wait times.
Kapture’s Customer Service AI
KAI
Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIExclusively for the Energy & Utilities Industry
Welcome Customers with Seamless Onboarding
Say goodbye to enrollment hiccups! Kapture’s smart workflows and deep integrations ensure a frictionless, instant start for your customers.
Here’s how Kapture can help:
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
Streamline Customer Service
CX Transformation for a Leading American Oil & Gas Conglomerate
Our client approached us plagued by poor CSAT scores, and an inability to solve their customers’ complaints in the first attempt. With a swift implementation of our Agent Suite, we were able to boost their contact center metrics (CCMs) by ~50% each, within 3 months!
Impact on Kapture’s Top 100 Clientele
Empower your business to achieve outstanding results alongside our Top 100 clientele. We’ve helped them achieve significant improvements across key metrics, such as CLV, ART, and Agent Productivity.
Join them, and supercharge your CX today.
The Kapture Advantage
Activate Low-effort, High-value Support
Transform your operations with a CX platform that’s intelligent, scalable, and tailored for your success. Deliver faster resolutions, seamless integrations, and personalized experiences—all from one unified, integrated platform.
Integrate with your tech stack
Use 1,000+ API integrations to embed Kapture Self serve into your existing tech stack seamlessly.
24×7 multilingual support
AI chatbots can assist customers round-the-clock across languages and geographies, providing swift resolutions and higher satisfaction.
Gather customer feedback
Solicit customer feedback after each resolution. Learn about points of friction and improve your self serve options consistently.
Improve agent skill utilization
Reserve agents for more complex queries and mission-critical tasks. Cut down on repetitive load and boost agent satisfaction.
Get last-mile customizations
Have your self serve platform tweaked to fit all your requirements and processes with our dedicated implementation managers.
Comprehensive built-in reports
Use 1,000+ reporting templates to generate reports quickly and easily. Make a case for an investment, show growth, or prove ROI seamlessly.
Achieve security and compliance
Comply with ISO, GDPR, HIPAA and other regulations. Mask PHI/PPI data and enforce multifactor authentication and role-based access control.
Boost contact center metrics and more
Access valuable analytics from your self-service solution and watch improvements in CES, AHT, NPS, CSAT, and other KPIs.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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