Smarter Support, Stronger Relationships 
Co-op members expect transparent billing, real-time outage updates, and seamless service—without long wait times. Kapture’s AI-native platform helps you resolve issues faster, reduce costs, and deliver the proactive service your community deserves.
Leading Enterprises Trust Kapture
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
Impact on Kapture’s Top 100 Clientele
Empower your business to achieve outstanding results alongside our Top 100 clientele. We’ve helped them achieve significant improvements across key metrics, such as CLV, ART, and Agent Productivity.
Join them by opting for Kapture to supercharge your CX.
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Instant Resolutions, Zero Wait
Instant Resolutions, Zero WaitLet members check bills, track payments, and raise disputes instantly—without waiting on hold.
New connections, plan upgrades, or modifications—handled seamlessly through self-service.
Members can report outages and receive real-time restoration updates via chatbot, web, or mobile.
Give members real-time updates to track consumption, get AI-driven savings tips, and optimize energy use.
Enable members to monitor solar credits, track earnings, and stay updated on renewable programs.
Supercharge Your Agents with AI
Supercharge Your Agents with AIOmni-Channel Ticketing consolidates emails, calls, and social messages into a single dashboard, so nothing slips through the cracks.
Consolidate billing, service history, complaints, and interactions in one place—giving agents full context for personalized resolutions.
Reduce resolution time with real-time response suggestions, next best actions, instant access to knowledge, and more.
Trigger proactive service updates, send automated billing reminders, and deflect routine queries with smart automation.
Track, prioritize, and resolve customer issues with an intuitive system designed for faster escalations and smoother resolutions.
Smarter Insights, Stronger CX
Smarter Insights, Stronger CXAI-driven quality assurance analyzes 100% of calls and chats, ensuring compliance, accuracy, and service consistency—without manual audits.
Track agent efficiency, response accuracy, and resolution speed—empowering teams with data-driven coaching and skill development.
Auto-generate conversation summaries, update CRM records, and eliminate tedious post-call documentation for faster resolutions.
Detect frustration, urgency, and recurring issues with AI-powered sentiment analysis—proactively improve service before problems escalate.
Forecast customer support demand using predictive AI models, ensuring your team is prepared for outages, billing cycles, and service surges.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIExclusively for the Energy & Utilities Industry
Welcome Customers with Seamless Onboarding
Say goodbye to enrollment hiccups! Kapture’s smart workflows and deep integrations ensure a frictionless, instant start for your customers.
Here’s how Kapture can help:
Advantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Long wait times for billing inquiries, service requests, & outage reports.
- Inconsistent support across channels.
- No real-time updates on outages, meter readings, or usage alerts.
AI-Powered Self-Serve: Customers can check bills, report outages, and update plans—no agent needed.
Omnichannel Support: Whether via WhatsApp, email, or chat, they get seamless assistance without repetition.
Smart Automation: Auto-pay bills, track consumption, get outage alerts, and receive proactive service updates.
- Overloaded with repetitive tickets, slowing down response times.
- Lack of a unified customer history makes troubleshooting inefficient.
- Manual workflows increase handling time and errors.
Smart Ticketing: AI auto-routes, prioritizes, and categorizes tickets, reducing workload.
Customer 360 View: Agents access billing history, past issues, and real-time updates for instant resolutions.
AI Co-Pilot: Provides smart response suggestions, SOP guidance, and automation to resolve issues faster.
- Limited visibility into agent performance, customer sentiment, and more.
- Scaling support requires more agents, increasing operational costs.
- No predictive insights, leading to inefficient resource allocation.
Customer Intelligence & Analytics: AI tracks billing trends, outage patterns, and service FAQs for smarter decisions.
AI Automation: Reduces dependency on agents, allowing cost-effective scaling.
CX Load Prediction: Forecasts billing peaks, outage surges, and demand spikes for proactive staffing.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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