Keep Customers Connected With Proactive Support 
Give your customers what they expect—instant answers, proactive updates, and seamless service. Powered by in-house Vertical LLMs tailored for the American Energy sector, Kapture delivers an enterprise-grade AI-native platform trusted by leading global brands.
Leading Enterprises Trust Kapture
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
CX Transformation for a Leading American Oil & Gas Conglomerate
Our client approached us plagued by poor CSAT scores, and an inability to solve their customers’ complaints in the first attempt. With a swift implementation of our Agent Suite, we were able to boost their contact center metrics (CCMs) by ~50% each, within 3 months!
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Instant Resolutions, Zero Wait
Instant Resolutions, Zero WaitMake enrollment effortless with AI-driven document verification and instant 3P authentication—no paperwork, no wait times!
Send real-time outage alerts via SMS, WhatsApp, and email, ensuring transparency and reducing inbound calls.
Enable self-service bill breakdowns, dispute resolution, and instant payments—no agent needed!
Use AI-driven insights to personalize energy plans and consumption tips, helping customers save more.
Resolve common queries instantly with intelligent bots that handle FAQs, troubleshooting, and service requests.
Supercharge Your Agents with AI
Supercharge Your Agents with AICentralize all service requests—billing disputes, outages, and meter queries—so nothing slips through the cracks.
Leverage smart ticket routing to match each query with the best-suited agent, ensuring quicker resolutions.
Reduce resolution time with real-time response suggestions, next best actions, instant access to knowledge, and more.
Let automation handle payment reminders, service updates, and routine workflows—so agents focus on what matters.
Give agents a complete view of past interactions, billing history, and energy usage for hyper-personalized support.
Smarter Insights, Stronger CX
Smarter Insights, Stronger CXMonitor 100% of interactions with AI-driven Auto QA, ensuring compliance, efficiency, and top-tier customer experiences.
Track agent productivity, identify skill gaps, and provide real-time coaching insights to elevate customer interactions.
Analyze sentiment, behavior, and engagement patterns to anticipate customer needs and reduce churn.
Use AI-powered forecasting to manage call surges, optimize staffing, and prevent service bottlenecks.
Save agents time with AI-generated conversation summaries, making escalations and handovers seamless.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIExclusively for the Energy & Utilities Industry
Welcome Customers with Seamless Onboarding
Say goodbye to enrollment hiccups! Kapture’s smart workflows and deep integrations ensure a frictionless, instant start for your customers.
Here’s how Kapture can help:
Advantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Long wait times for billing queries, refunds, and service requests
- Inconsistent support across channels, leading to repeated explanations.
- No updates on power outages, payment status, or plan changes.
AI Conversational Bots: Customers can check billing details, report outages, and manage plans—no agent required.
Omnichannel Experience: Whether on WhatsApp, email, or chat, they get consistent support without repeating themselves.
Smart Automation: Customers can pay bills, track usage, receive alerts, and update plans effortlessly.
- High ticket volumes lead to slow response times & overwhelmed teams.
- Lack of a unified customer history makes personalized support difficult.
- Manual workflows slow agents down, increasing resolution time.
Smart Ticketing: AI workflows categorize, prioritize, and auto-route tickets, reducing manual workload.
Customer 360: Agents get a complete view of customer history, past interactions, and billing records for faster resolutions.
AI Co-Pilot: Guides agents with real-time response suggestions, SOPs, and automation to resolve issues quickly.
- No visibility into customer behavior, agent performance, and trends.
- Scaling support requires hiring more agents, increasing costs.
- Unable to forecast service demands, leading to inefficiencies.
Customer Intelligence & Analytics: AI-driven insights track billing trends, outage reports, and service FAQs for data-backed decisions.
AI Automation: Reduces agent dependency—scale efficiently without increasing operational costs.
CX Load Prediction: Predicts peak billing cycles, outage surges, and customer demands, allowing proactive staffing and resource planning.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
Get Demo
