Fast, Hyper-Personalized & Unified CX
That Creates Loyal Customers
As an AI-native customer experience platform, Kapture seamlessly unifies every channel—online and in-store—into a cohesive journey, redefining how you engage, resolve issues, and create moments of delight.
Leading Retail Brands Trust Kapture
Accolades
Recognized as the #1 Choice
Kapture is the #1 rated customer support automation platform on top review sites like Gartner Peer Insights, G2, and more. Experience why businesses worldwide choose Kapture to elevate their customer experience.
4.8 out of 5 based on over 50 reviews
#1 in ‘Ease of Deployment’ in CRM Customer Engagement Center platform
“Exceptional omnichannel for seamless CX”
Pankaj Jha
“Streamlined support, improved efficiency”
Manaswini Alvakonda
“User friendly and easy in navigation”
Mayank Sawant
“Easy to implement for us to getup & running quickly”
Punit Anandani
“Customizable, Cost efficient and 24*7 Support”
Abhishek Yadav.
Built For The Retail Industry
Tailored CX Solutions for Every Retail Niche
Deliver faster resolutions, personalized interactions, and operational efficiency – no matter your specialty.
E-Commerce
Streamline query resolutions, manage refunds, and optimize end-to-end customer journeys with AI and smart automation.
Q-Commerce
Enable lightning-fast support for quick-delivery models with real-time order tracking, proactive issue handling, and fraud detection.
Grocery
Simplify order management and customer inquiries while ensuring personalized recommendations and seamless delivery experiences.
Lifestyle
Deliver luxury-level service with personalized assistance, loyalty integrations, and omnichannel support to exceed customer expectations.
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Self-Serve 2.0 for the Retail Industry
Retail Experiences, Reimagined Like Never Before
Empower your customers to solve their own queries effortlessly, while you deliver seamless, personalized experiences across every touchpoint.
- Be Where Your Customers Are: Unify customer interactions across websites, apps, social media, email, and voice. Let them switch channels seamlessly without repeating information.
- Make Every Interaction Unique: Deliver personalized recommendations and promotions tailored to preferences, purchase history, and behavior.
- Your 24/7 Virtual Shopping Assistant: Handle pre-sales queries, service requests, and guide purchases with intuitive, human-like chatbot and voice bot interactions.
- Quick Resolutions, Straight to the Inbox: Automate support for refunds, exchanges, and warranty claims through accurate, personalized email responses.
- Smart Answers, Instant Solutions: Provide dynamic, contextual responses with an AI knowledge base that evolves with customer needs.
Voice Bots
Power Customer Conversations
with AI Voice Bots
Instant, Personalized, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.
Learn More
Kapture’s Email Bots combine lightning-fast responses with a personal touch, transforming every interaction into a memorable experience. With smart automation, watch your team soar as they focus on building connections. Learn More
Automate workflows, personalize interactions, and deliver exceptional support on WhatsApp, the world’s most popular messaging platform. Learn More
Automate customer service workflows, craft personalized interactions, and provide exceptional support—all through Instagram. Connect with your audience on the platform they love! Learn More
Kapture’s Facebook Chatbot is here to engage your customers anytime, anywhere. Quick answers and helpful assistance without the wait – simplify customer interactions and create memorable experiences that keep them coming back for more. Learn More
Agent Suite for the Retail Industry
The Ultimate Productivity Suite for Retail Agents
Boost agent efficiency with smart tools, intuitive workflows, and AI-powered insights—making accurate resolutions faster and easier than ever.
- Stay on top of customer queries effortlessly: Consolidate customer inquiries across all channels into a single dashboard to prioritize and resolve issues quickly.
- Make every interaction meaningful and relevant: Provide agents with a complete view of customer history and preferences for tailored resolutions.
- Faster Ticket Routing: AI-driven automation assigns tickets to the right agent or team instantly, minimizing delays and boosting efficiency.
- Provide instant support, anytime, anywhere: Empower agents to connect with customers instantly, handle multiple chats, and resolve concerns on the spot.
- Equip agents with intelligent AI: Equip agents with contextual response suggestions, access to knowledge, next-best actions, and smart automation for fast but accurate resolutions.
Conversation Intelligence for the Retail Industry
Uncover Hidden Insights Within Your Retail Contact Center
Turn every customer interaction into actionable insights. Elevate your retail CX with AI tools that boost agent performance, personalize service, and streamline operations.
- Deliver Exceptional Service Every Time: Automate real-time reviews for 100% of customer conversations across channels, identifying performance gaps, compliance issues, and coaching opportunities to boost agent effectiveness.
- Understand Your Customers Better: Use AI to analyze conversations, uncovering preferences, sentiments, and pain points to empower agents with insights for hyper-personalized campaigns & resolutions.
- Stay Ready During Peak Times: Predict support demand with AI, leveraging trends like promotions and holidays to optimize resources and minimize wait times.
- Drive Faster Resolutions: Concise key details from past interactions give agents instant, clear overviews to focus on solutions, not searching for context.
Kapture’s Customer Service AI
KAI
Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIExclusively for the Retail Industry
Effortless Resolutions for Online Discrepancies with Kapture
Transform the way you handle customer issues with Kapture’s intelligent retail solutions. Harness OCR and smart tracking to decode discrepancies, process refunds seamlessly, and safeguard your bottom line—all in a single flow.
Here’s how Kapture can help:
Streamlined Operations & Improved Bottom Line for Businesses
Social Proof
Transforming E-Commerce CX: A Kapture Success Story
Learn how Kapture CX helped a leading e-commerce brand achieve seamless query handling and significant increase in customer satisfaction.
2000
Employees Trained
119K
Tickets Resolved by Chatbot
28%
CSAT Increase
1-Touch
Resolution
Challenges Faced by the Customer
Multiple, siloed platforms—delivery management, order management, and ticketing—made it difficult to track and resolve issues quickly.
Fragmented systems caused delays in addressing customer queries, negatively impacting satisfaction.
Limited visibility into customer interactions across platforms led to an inconsistent support experience.
Solutions Offered by Kapture
Custom 3-Way Integration: Seamlessly connected all platforms into one unified system, eliminating siloed processes.
Single, Unified View: Consolidated customer data onto a single screen, streamlining support and reducing resolution times.
Enhanced Reporting & Insights: Provided actionable analytics to identify bottlenecks, improve team performance, and boost CSAT.
The Kapture Advantage
Activate Low-effort, High-value Support
Transform your operations with a CX platform that’s intelligent, scalable, and tailored for your success. Deliver faster resolutions, seamless integrations, and personalized experiences—all from one unified, integrated platform.
Integrate with your tech stack
Use 1,000+ API integrations to embed Kapture Self serve into your existing tech stack seamlessly.
24×7 multilingual support
AI chatbots can assist customers round-the-clock across languages and geographies, providing swift resolutions and higher satisfaction.
Gather customer feedback
Solicit customer feedback after each resolution. Learn about points of friction and improve your self serve options consistently.
Improve agent skill utilization
Reserve agents for more complex queries and mission-critical tasks. Cut down on repetitive load and boost agent satisfaction.
Get last-mile customizations
Have your self serve platform tweaked to fit all your requirements and processes with our dedicated implementation managers.
Comprehensive built-in reports
Use 1,000+ reporting templates to generate reports quickly and easily. Make a case for an investment, show growth, or prove ROI seamlessly.
Achieve security and compliance
Comply with ISO, GDPR, HIPAA and other regulations. Mask PHI/PPI data and enforce multifactor authentication and role-based access control.
Boost contact center metrics and more
Access valuable analytics from your self-service solution and watch improvements in CES, AHT, NPS, CSAT, and other KPIs.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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