Instant, Personal & Everywhere: Create Experiences That Click 
Shoppers expect instant answers, personalized support, and seamless experiences across every channel—and they won’t wait. With Kapture, automate resolutions, personalize interactions, and be wherever your customers are.
Leading Retail Enterprises Trust Kapture
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem.
Rohil Ahmed, Head-CS Product & Technology
BigBasket
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
24/7 Support—No Agent Needed
24/7 Support—No Agent NeededGive customers real-time order tracking, easy return requests, and seamless refund processing—without waiting for an agent.
From failed transactions to refund status, let customers troubleshoot and resolve payment concerns instantly with AI self-service.
Deliver hyper-personalized product recommendations, size guides, and instant FAQs, reducing cart abandonment and increasing conversions.
Empower customers with instant answers on returns, exchanges, and warranties through GenAI Help Center and Conversational AI Bots.
Offer a consistent self-serve experience across WhatsApp, website chat, email, and more, reducing agent dependency while keeping customers happy.
Supercharge Your Agents with AI
Supercharge Your Agents with AIEliminate backlog chaos—Advanced Ticketing auto-categorizes, prioritizes, and assigns tickets based on urgency and context.
No more misrouted tickets! Smart Routing instantly directs queries to the best-fit agent based on expertise, workload, and past interactions.
Agent Co-Pilot suggests real-time responses, auto-fills information, and access to knowledge, and next best actions—speeding up resolutions effortlessly.
Refund approvals, order updates, and FAQs? Smart Automation handles it all, so your agents can focus on real customer concerns.
No more tab-switching! Customer 360 unifies order history, past chats, and tickets for seamless, context-aware support.
Smarter Insights, Stronger CX
Smarter Insights, Stronger CXDitch random sampling! AI Auto QA evaluates 100% of customer interactions, ensuring consistent quality and compliance.
Speed up resolutions with AI summaries—get key conversation highlights instantly and respond faster.
AI pinpoints coaching needs by analyzing real conversations, helping agents improve efficiency, accuracy, and empathy.
No more last-minute scrambling! AI CX Load Prediction forecasts query volumes so you can optimize staffing.
AI scans every conversation for patterns, giving you actionable insights to enhance CX, reduce churn, and boost loyalty.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAITestimonials
Voices of Trust Across The Industry
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
Kapture has been instrumental in Tata 1mg’s growth. Simply put, they customized the platform as per our needs, and provided a 24/7 support manager, something which we didn’t get elsewhere, and their Agent Assist, Co-Pilot and Customer 360 features were perfectly suited to enhance our CX.
Anubhav Mehrotra
VP-Customer Experience
Advantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Long wait times and repetitive queries with no clear answers.
- Inconsistent support across chat, email, and social platforms.
- Difficulty tracking orders, refunds, and policy information.
AI Self-Serve 2.0 reduces wait times with Conversational AI Bots providing instant, accurate answers.
Omnichannel Support guarantees customers will have consistent experiences across customers’ favorite platforms.
Smart Tracking & Automation simplifies orders, refunds, and returns – giving instant gratification.
- High ticket volume and misrouted queries slow down response times.
- Constantly searching for information, leading to delays.
- Repetitive manual tasks take time away from real problem-solving.
Smart Ticket Routing auto-assigns queries to the most suitable agent based on their expertise.
Customer 360 & AI Summaries provide instant context for faster resolutions.
Agent Co-pilot guides agents through customer queries and automates actions seamlessly.
- Lack of insight into customer sentiment, agent performance & CX gaps.
- Unpredictable support load spikes leading to unplanned staffing issues.
- Poor quality monitoring with low manual QA coverage.
Auto QA & Customer Intelligence analyzes all customer interactions and provides real-time insights into customer trends.
CX Load Prediction helps plan resources efficiently during peak seasons.
AI Performance Tracking analyzes customer interactions and agent performance to identify areas for improvement.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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