Faster Deliveries, Smarter Support, Happier Shoppers 
Customers expect instant answers, real-time delivery updates, and a shopping experience tailored to them while grocery shopping. With Kapture, automate resolutions, personalize interactions, and provide real-time support across WhatsApp, chat, email, and more—because every second counts.
Leading Retail Enterprises Trust Kapture
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem.
Rohil Ahmed, Head-CS Product & Technology
BigBasket
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Instant Resolutions, Zero Wait
Instant Resolutions, Zero WaitLet customers check real-time order status, get proactive delivery updates, and track shipments seamlessly—no agent required.
Missing or damaged items? Customers can raise refund or replacement requests instantly, with AI-driven eligibility checks for faster resolutions.
Turn browsing into buying with AI recommendations based on past purchases and preferences—keeping customers engaged and carts full.
Help customers set up subscriptions for essentials like milk, bread, and fresh produce—modify, pause, or resume anytime.
Reduce false claims and automate dispute handling with AI verification—keeping transactions smooth and secure.
Supercharge Your Agents with AI
Supercharge Your Agents with AIWhatsApp, email, chat—agents handle every customer query from a single workspace, ensuring seamless, omnichannel support.
Smart categorization ensures each query reaches the right agent—no backlog, no confusion, just faster resolutions.
Agents get instant reply suggestions, real-time order history, and automated workflows—reducing handling time and boosting efficiency.
AI fraud detection helps agents verify suspicious refund claims, track deliveries, and resolve disputes in seconds.
Live inventory updates allow agents to offer real-time replacements, refunds, or modifications—keeping customers happy and orders accurate.
Smarter Insights, Stronger CX
Smarter Insights, Stronger CXNo more manual audits! AI Auto QA evaluates 100% of customer interactions, ensuring compliance, consistency, and top-notch service quality.
Give agents invaluable coaching nudges and personalized training recommendations based on real customer interactions.
Automatically flag non-compliant language, missed protocols, and policy breaches—keeping service quality intact while reducing regulatory risks.
AI scans every conversation for customer patterns and sentiments, helping you make the right decisions and the right time.
Agents no longer need to sift through long chat histories—AI Summaries capture key details instantly, helping them resolve queries faster.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAITestimonials
Voices of Trust Across The Industry
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
Kapture has been instrumental in Tata 1mg’s growth. Simply put, they customized the platform as per our needs, and provided a 24/7 support manager, something which we didn’t get elsewhere, and their Agent Assist, Co-Pilot and Customer 360 features were perfectly suited to enhance our CX.
Anubhav Mehrotra
VP-Customer Experience
Advantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Long wait times for order tracking, refunds, and issue resolutions.
- Unclear order updates leave customers guessing about delivery status.
- Claiming a refund or replacement is a hassle.
AI Conversational Bots resolve queries instantly—order tracking, refunds, modifications & more.
Omnichannel Support ensures customers stay informed at every step, across all platforms.
Smart Automation provides real-time claim verification, updates, and modifications on refunds, returns, and policies.
- High ticket volume and repetitive queries slow down resolutions.
- No visibility into customer history, leading to redundant questions.
- Manual workflows for refunds, order issues, and escalations.
Smart Ticket Routing & AI Co-Pilot ensure faster, more efficient & accurate resolutions.
Customer 360 gives agents everything they need to know about the customer to accurately resolve queries faster.
Automated Workflows handle refunds, escalations, and repetitive queries seamlessly.
- No real-time visibility into customer pain points or agent efficiency.
- Unpredictable query spikes lead to unplanned staffing issues.
- Limited QA coverage, making it hard to track agent performance.
Auto QA & Customer Intelligence provide real-time insights into agent performance and customer trends.
AI Performance Coaching identifies areas of improvement and ensures agents deliver top-tier service.
CX Load Prediction helps plan resources efficiently during peak sales periods.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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