Deliver Delightful Experiences in a Blink 
Q-commerce moves fast, and your support needs to keep up. With Kapture’s AI-driven CX, automate resolutions, personalize interactions, and provide real-time support across WhatsApp, chat, email, and more—because every second counts.
Leading Retail Enterprises Trust Kapture
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem.
Rohil Ahmed, Head-CS Product & Technology
BigBasket
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Instant Resolutions, Zero Wait
Instant Resolutions, Zero WaitAllow customers to track deliveries, update addresses, and reschedule instantly through AI Self-Serve.
Let customers initiate refunds and returns seamlessly, with real-time updates and automated approvals.
AI Self-Serve verifies refund claims using OCR and automated dispute resolution.
Automate repetitive queries—like delivery status, store policies, and payments—so agents can focus on complex issues.
Provide instant self-serve support across WhatsApp, in-app chat, and web platforms for a seamless customer experience.
Supercharge Your Agents with AI
Supercharge Your Agents with AISmart Routing ensures every query reaches the best-fit agent instantly, eliminating delays and misrouted tickets.
Agent Co-Pilot suggests real-time responses, auto-fills details, and provides instant knowledge access, and next best actions.
Auto-prioritize and categorize high-volume queries, ensuring faster resolutions and seamless tracking.
One unified view of past interactions, orders, and tickets—so agents offer personalized support without asking repetitive questions.
AI-driven workflows instantly process refunds, escalations, and common inquiries, freeing up agents for complex cases.
Smarter Insights, Stronger CX
Smarter Insights, Stronger CXAnalyze 100% of interactions with AI Auto QA, ensuring compliance, accuracy, and top-tier service—without manual effort.
No more scrolling through long ticket histories! AI conversation summaries give agents all the context they need in seconds.
AI pinpoints agent strengths and areas for improvement, helping you train smarter, not harder, for better efficiency.
Stay ahead of surges with CX Load Prediction, ensuring the right staffing and resources for peak hours and flash sales.
AI scans every conversation for patterns, helping you reduce friction, prevent churn, and optimize your CX strategy.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAITestimonials
Voices of Trust Across The Industry
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
Kapture has been instrumental in Tata 1mg’s growth. Simply put, they customized the platform as per our needs, and provided a 24/7 support manager, something which we didn’t get elsewhere, and their Agent Assist, Co-Pilot and Customer 360 features were perfectly suited to enhance our CX.
Anubhav Mehrotra
VP-Customer Experience
Advantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Long wait times for order tracking, refunds, and support.
- Inconsistent experiences across WhatsApp, chat, and email.
- Unclear refund and return policies, leading to frustration.
AI Conversational Bots resolve queries instantly—order tracking, refunds, modifications & more.
Omnichannel Support ensures that customers receive help on their preferred platforms without ever repeating information.
Smart Automation provides real-time updates and modifications on refunds, returns, and policies.
- High ticket volume and repetitive queries slow down resolutions.
- No visibility into customer history, leading to redundant questions.
- Manual workflows for refunds, order issues, and escalations.
Smart Ticket Routing & AI Co-Pilot ensure faster, more efficient & accurate resolutions.
Customer 360 gives agents everything they need to know about the customer to accurately resolve queries faster.
Automated Workflows handle refunds, escalations, and repetitive queries seamlessly.
- No real-time visibility into customer pain points or agent efficiency.
- Unpredictable query spikes lead to unplanned staffing issues.
- Limited QA coverage, making it hard to track agent performance.
Auto QA & Customer Intelligence provide real-time insights into agent performance and CX trends.
AI Performance Coaching identifies areas of improvement and ensures agents deliver top-tier service.
CX Load Prediction helps plan resources efficiently during peak sales periods.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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