Deliver a Business Class Experience
Your Customers Will Never Forget
Deliver a premium customer experience with Kapture – seamless processes, personalized interactions, and instant resolutions. From booking to post-travel support, keep travelers valued and connected while empowering your agents to excel.
Leading Travel Industry Enterprises Trust Kapture
Accolades
Recognized as the #1 Choice
Kapture is the #1 rated customer support automation platform on top review sites like Gartner Peer Insights, G2, and more. Experience why businesses worldwide choose Kapture to elevate their customer experience.
4.8 out of 5 based on over 50 reviews
#1 in ‘Ease of Deployment’ in CRM Customer Engagement Center platform
“Exceptional omnichannel for seamless CX”
Pankaj Jha
“Streamlined support, improved efficiency”
Manaswini Alvakonda
“User friendly and easy in navigation”
Mayank Sawant
“Easy to implement for us to getup & running quickly”
Punit Anandani
“Customizable, Cost efficient and 24*7 Support”
Abhishek Yadav.
Success Metrics
Metrics That Move the Travel Industry Forward
Rely on Kapture to streamline costs, maximize ROI, enhance agent efficiency, and elevate travel experiences to meet digital-age expectations.
90%
Query Deflection
Use AI-powered automation to enable customers to resolve issues independently and effortlessly.
41%
Cost Reduction
Reduce dependency on a larger agent workforce by automating repetitive customer interactions
53%
AHT Reduction
Leverage Agent Assist and Co-Pilot to guide agents toward faster, more accurate resolutions
28%
CSAT Score Boost
Deliver instant, personalized support that drives customer satisfaction through the roof.
Built For The Travel Industry
Kapture Powers Exceptional Experiences
At Every Touchpoint
Whether you’re managing flights, rides, stays, or bookings, our intelligent CX platform ensures seamless support, personalized interactions, and real-time resolutions—keeping travelers happy and your operations efficient.
Airlines
Streamline ticketing, flight updates, and in-flight support with real-time solutions and personalized communication.
Cruise Lines
Enhance guest satisfaction with smooth booking processes, itinerary updates, and seamless onboard service support.
Online Travel Agencies (OTAs)
Resolve booking issues, cancellations, refunds, and inquiries instantly through automated and efficient support.
Ride-Sharing and Mobility Services
Ensure hassle-free journeys with seamless live support for ride issues, payments, and driver communications.
Hotels and Resorts
Optimize check-ins, booking confirmations, and guest requests to deliver five-star experiences effortlessly.
Vacation Rentals and Property Hosts
Simplify reservation management, guest communication, and issue resolution with unified, automated support.
See Kapture in Action: Transforming Travel CX
Instant, Personalised, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Self-Serve 2.0 for the Travel Industry
Effortless Support for the Modern Traveler
Deliver instant, personalized, and seamless support at every step of your customer’s journey. Empower travelers with proactive, AI-driven solutions that keep them in control and on the move.
- Offer Instant Resolutions, 24/7: Resolve up to 90% of traveler queries without agent intervention using AI Bots for bookings, cancellations, and itinerary updates.
- Provide Omnichannel Travel Assistance: Deliver seamless, real-time support across websites, apps, chat platforms, and social media to meet travelers wherever they are.
- Simplify Complex Travel Needs: Automate flight reschedules, hotel changes, ride bookings, and refund requests with intuitive, self-guided support that saves time.
- Speak the Traveler’s Language: Break language barriers with AI-driven multilingual support, ensuring global travelers get the help they need in their preferred language.
- Drive Smarter Travel Experiences: Leverage real-time insights and analytics to identify pain points, optimize support, and enhance traveler satisfaction throughout the journey..
Voice Bots
Power Customer Conversations
with AI Voice Bots
Instant, Personalized, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.
Learn More
Kapture’s Email Bots combine lightning-fast responses with a personal touch, transforming every interaction into a memorable experience. With smart automation, watch your team soar as they focus on building connections. Learn More
Automate workflows, personalize interactions, and deliver exceptional support on WhatsApp, the world’s most popular messaging platform. Learn More
Automate customer service workflows, craft personalized interactions, and provide exceptional support—all through Instagram. Connect with your audience on the platform they love! Learn More
Kapture’s Facebook Chatbot is here to engage your customers anytime, anywhere. Quick answers and helpful assistance without the wait – simplify customer interactions and create memorable experiences that keep them coming back for more. Learn More
Agent Suite for the Travel Industry
Empowering Agents to Provide Exceptional Travel Experiences
Every interaction counts. Kapture’s Agent Suite equips your agents with the tools they need to deliver seamless, efficient, and thoughtful support—ensuring travelers stay stress-free and satisfied from take-off to touchdown.
- Centralized Support Across Channels: Manage traveler queries seamlessly across booking platforms, chat, email, social media, and voice from one unified platform.
- Smart Routing for Quick Resolutions: Automatically prioritize and assign queries to the best-suited agents to handle disruptions like missed connections or cancellations faster.
- Intelligent Assistance and Context: Agent Co-Pilot delivers personalized resolutions in real time, while equipping agents with a 360° view of traveler history and preferences.
- Global Real-Time Support: Overcome language barriers with instant translations and adaptive tools that ensure exceptional service worldwide.
- Personalized Travel Experiences: Offer tailored upgrades, alternatives, and add-ons to elevate every traveler’s journey.
Conversation Intelligence for the Travel Industry
Transform Conversations into Unforgettable Travel Experiences
With Conversation Intelligence, gain insights from every interaction to deeply understand your customers and consistently deliver exceptional experiences.
- Automate QA at Scale: Ensure top-tier support by evaluating 100% of interactions across calls, chat, and email to maintain quality and identify improvement areas.
- Deep Traveler Insights: Analyze conversations to uncover preferences, concerns, and sentiment, enhancing support for bookings, delays, or itinerary changes.
- Instant Interaction Summaries: Save time with AI-powered summaries capturing flight changes, refund updates, or upgrades for quick and seamless follow-ups.
- Proactive Resource Planning: Use data-driven insights to predict peak seasons, busy hours, and disruptions, ensuring your team is always prepared.
Kapture’s Customer Service AI
KAI
Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIExclusively for the Travel Industry
Elevating CX for Online Travel Aggregators
Transform how travelers book, modify, and manage their journeys with smarter, faster, and more intuitive customer support solutions designed exclusively for OTAs
Here’s how Kapture can help:
Empowering Travelers
Omnichannel Support: Customers can interact with conversational AI bots trained on Vertical LLMs across websites, apps, and messaging platforms to modify bookings or get real-time updates.
Voice Assistance for Complex Needs: AI Voice Bots guide travelers through complex tasks like itinerary adjustments or inflight service upgrades with ease.
Supercharge Your Support Team
Smart Routing: Automatically assigns multichannel queries, like ticket modifications or cancellation requests, to the most skilled agents for faster support.
Customer 360: Provides agents with the customer’s full journey details—flight history, past modifications, and preferences—to offer precise resolutions.
Intelligent Assistance: AI-powered features like Agent Co-pilot and Agent Assist helps agents provide accurate resolutions to queries based on your workflows and airline policies.
Driving Smarter Experiences
Quality Assurance at Scale: Automatically evaluate 100% of agent interactions against predefined benchmarks to ensure consistency and compliance with Auto QA.
AI Summaries: Automatically generates summaries of customer interactions, capturing key modifications and issues for future reference.
Trend Analytics: Identifies common issues like frequent cancellation reasons or itinerary change requests to improve processes proactively.
Empowering Travelers
Omnichannel Support: Customers can interact with conversational AI bots trained on Vertical LLMs across websites, apps, and messaging platforms to modify bookings or get real-time updates.
Voice Assistance for Complex Needs: AI Voice Bots guide travelers through complex tasks like itinerary adjustments or inflight service upgrades with ease.
Supercharge Your Support Team
Smart Routing: Automatically assigns multichannel queries, like ticket modifications or cancellation requests, to the most skilled agents for faster support.
Customer 360: Provides agents with the customer’s full journey details—flight history, past modifications, and preferences—to offer precise resolutions.
Intelligent Assistance: AI-powered features like Agent Co-pilot and Agent Assist helps agents provide accurate resolutions to queries based on your workflows and airline policies.
Driving Smarter Experiences
Quality Assurance at Scale: Automatically evaluate 100% of agent interactions against predefined benchmarks to ensure consistency and compliance with Auto QA.
AI Summaries: Automatically generates summaries of customer interactions, capturing key modifications and issues for future reference.
Trend Analytics: Identifies common issues like frequent cancellation reasons or itinerary change requests to improve processes proactively.
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran, Head- Customer Success
The Kapture Advantage
Activate Low-effort, High-value Support
Self-service checks a different box than regular customer support. It instantly gratifies customers who prefer to resolve their own queries.
Integrate with your tech stack
Use 1,000+ API integrations to embed Kapture Self serve into your existing tech stack seamlessly.
24×7 multilingual support
AI chatbots can assist customers round-the-clock across languages and geographies, providing swift resolutions and higher satisfaction.
Gather customer feedback
Solicit customer feedback after each resolution. Learn about points of friction and improve your self serve options consistently.
Improve agent skill utilization
Reserve agents for more complex queries and mission-critical tasks. Cut down on repetitive load and boost agent satisfaction.
Get last-mile customizations
Have your self serve platform tweaked to fit all your requirements and processes with our dedicated implementation managers.
Comprehensive built-in reports
Use 1,000+ reporting templates to generate reports quickly and easily. Make a case for an investment, show growth, or prove ROI seamlessly.
Achieve security and compliance
Comply with ISO, GDPR, HIPAA and other regulations. Mask PHI/PPI data and enforce multifactor authentication and role-based access control.
Boost contact center metrics and more
Access valuable analytics from your self-service solution and watch improvements in CES, AHT, NPS, CSAT, and other KPIs.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
Get Demo
