Deliver the First-Class Experiences Your Customers Deserve 
From real-time flight updates to hassle-free rebookings, passengers expect instant, effortless support across every touchpoint. Kapture’s AI CX solutions help airline brands deliver seamless, personalized experiences—keeping travelers informed, engaged, and stress-free at every stage of their journey.
Leading Travel Enterprises Trust Kapture
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!
Rajiv Ravindran, Head-Customer Success
Namma Yatri
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Instant Resolutions, Zero Wait
Instant Resolutions, Zero WaitGive passengers instant access to flight status, delays, and gate changes – through their preferred channels.
Enable self-check-in, seat selection, and boarding pass downloads for a seamless airport experience.
Let travelers track baggage in real time and file lost luggage claims with automated updates.
Allow passengers to cancel, reschedule, or request refunds in just a few clicks—no waiting, no hassle.
Make it easy for customers to check miles, redeem rewards, and upgrade flights—without agent assistance.
Supercharge Your Agents with AI
Supercharge Your Agents with AIAutomatically categorize, prioritize, and assign passenger queries—ensuring urgent requests get resolved first.
Manage queries from WhatsApp, email, calls, and chat in a single dashboard—no more switching between platforms.
Equip agents with real-time response suggestions, next best actions, access to knowledge, and smart automation—reducing wait times.
With a 360° view of past bookings, loyalty status, and preferences, agents can offer tailored solutions that build brand loyalty.
Break language barriers with real-time auto-translation, ensuring seamless interactions across diverse customer bases.
Smarter Insights, Stronger CX
Smarter Insights, Stronger CXAI quality assurance evaluates 100% of interactions, ensuring compliance, consistency, and superior service.
Track agent efficiency, tone, and resolution speed while providing real-time coaching for continuous improvement.
AI extracts customer insights from conversations, helping agents offer tailored support and build stronger relationships.
AI forecasts query surges during delays, peak seasons, and promotions, enabling proactive staffing and resource allocation.
AI summaries capture key details and action points, streamlining ticket resolution and agent handovers.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIAdvantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Long wait times for order tracking, refunds, and resolutions.
- Repetitive conversations across channels with no unified experience.
- Complex booking modifications and loyalty program access.
AI Conversational Bots: Passengers can check real-time flight updates, initiate cancellations, and track lost baggage directly—no agent required.
Omnichannel Experience: Whether on WhatsApp, email, live chat, or voice, passengers get consistent support without repeating their queries.
Smart Automation: AI-driven automation enables travelers to modify bookings, redeem loyalty points, and access exclusive offers effortlessly.
- High ticket volume with repetitive queries, causing burnout.
- Lack of real-time customer insights, leading to slower responses.
- No structured feedback or coaching for performance improvement.
Smart Ticketing: AI-powered workflows categorize, prioritize, and route queries, reducing agent workload by deflecting repetitive tickets.
Customer 360 Dashboard: Agents get a complete view of passenger history, past interactions, bookings, and more to personalize resolutions.
AI Assist: Guides agents through queries with recommended responses, next best actions, instant access to knowledge, and smart automation.
- No visibility into customer behavior, agent performance, or CX trends.
- Scaling customer support requires more agents and increased costs.
- Unable to forecast, leading to service inefficiencies.
Customer Intelligence & Analytics: AI insights track passenger sentiment, FAQs, and service trends, allowing for data-backed improvements.
AI Automation & Workforce Optimization: Smart automation reduces agent dependency – scale efficiently without increasing operational costs.
CX Load Prediction: Predicts peak seasons, delays, and disruptions, allowing proactive staffing & resource planning.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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