First Class Customer Experiences That Ensure Smooth Sailing 
Turn every guest interaction into a seamless experience—from booking to boarding and beyond. Kapture automates customer support across channels, empowers agents with AI, and delivers real-time insights, ensuring faster resolutions, personalized service, and happier passengers. Because world-class cruises deserve world-class customer experiences!
Leading Travel Enterprises Trust Kapture
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!
Rajiv Ravindran, Head-Customer Success
Namma Yatri
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Instant Resolutions, Zero Wait
Instant Resolutions, Zero WaitGuests can access real-time FAQs, itineraries, and onboard services—without waiting for an agent.
From itinerary changes to weather updates, keep guests informed with automated notifications via mobile, email, and WhatsApp.
Room service, maintenance, or concierge assistance—passengers can raise requests and track resolutions, all in one place.
Enable guests to upgrade cabins, add excursions, or modify reservations without the hassle of support calls.
Collect guest insights post-cruise and integrate feedback with loyalty programs for seamless reward redemption.
Supercharge Your Agents with AI
Supercharge Your Agents with AIHelp agents respond instantly with smart reply suggestions, automated FAQs, knowledge base integration, and next best actions.
Break language barriers with real-time translations and multilingual support across chat, voice, and email.
Unify guest conversations from email, WhatsApp, social media, and chat into a single omnichannel view.
AI transcriptions and conversation summaries eliminate manual note-taking for faster post-call actions.
Leverage AI insights to recommend cabin upgrades, excursions, and premium services during interactions.
Smarter Insights, Stronger CX
Smarter Insights, Stronger CXAI quality assurance evaluates 100% of interactions, ensuring compliance, consistency, and superior service.
Track agent efficiency, tone, and resolution speed while providing real-time coaching for continuous improvement.
AI extracts customer insights from conversations, helping agents offer tailored support and build stronger relationships.
AI forecasts query surges during delays, peak seasons, and promotions, enabling proactive staffing and resource allocation.
AI summaries capture key details and action points, streamlining ticket resolution and agent handovers.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIAdvantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Long wait times for support, leading to frustration and dissatisfaction.
- Confusing, inconsistent information across different support channels.
- Complexities in bookings, itinerary updates, and onboard requests.
AI Conversational Bots: Passengers can check real-time updates, initiate cancellations, and more directly—no agent required.
Omnichannel Experience: Whether on WhatsApp, email, live chat, or voice, passengers get consistent support without repeating their queries.
Smart Automation: AI automation enables travelers to modify bookings, access onboard services, get notifications, and more effortlessly.
- High ticket volumes lead to slow response times & overwhelmed teams.
- Lack of unified guest history makes personalized support difficult.
- Manual processes slow agents down, increasing resolution time.
Smart Ticketing: AI workflows categorize, prioritize, and route queries, reducing agent workload by deflecting repetitive tickets.
Customer 360: Agents get a complete view of passenger history, past interactions, bookings, and more to personalize resolutions.
AI Assist: Guides agents through queries with recommended responses, next best actions, instant access to knowledge, and smart automation.
- No visibility into customer behavior, agent performance, or CX trends.
- Scaling customer support requires more agents and increased costs.
- Unable to forecast, leading to service inefficiencies.
Customer Intelligence & Analytics: AI insights track passenger sentiment, FAQs, and service trends, allowing for data-backed improvements.
AI Automation: Smart automation reduces agent dependency – scale efficiently without increasing operational costs.
CX Load Prediction: Predicts peak seasons, delays, and disruptions, allowing proactive staffing and resource planning.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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