Support That Keeps Up
With Your Customers Anytime, Anywhere! 
Modern travelers expect instant resolutions, seamless support, and personalized experiences—across every touchpoint. Kapture helps Online Travel Aggregators deliver AI-powered self-service, omnichannel support, and proactive assistance—ensuring happier customers and faster resolutions.
Leading Travel Enterprises Trust Kapture
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!
Rajiv Ravindran, Head-Customer Success
Namma Yatri
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Instant Resolutions, Zero Wait
Instant Resolutions, Zero WaitLet customers reschedule or cancel their trips instantly—without agent intervention. Automate policy checks, refunds, and rebooking in real time.
Guests can access real-time FAQs, itineraries, and onboard services—without waiting for an agent.
Automate refund tracking, processes eligible requests instantly, and keeps travelers informed every step of the way.
Enable B2B partners to manage bulk bookings, invoices, and pricing adjustments seamlessly—no emails, no delays, just instant resolutions.
From itinerary changes to weather updates, keep guests informed with automated notifications via customers’ preferred channels.
Supercharge Your Agents with AI
Supercharge Your Agents with AIEmpower agents with instant reply suggestions, conversation summaries, and auto-translations, helping them resolve queries 3x faster with accuracy.
Unify WhatsApp, email, chat, and calls into a single agent workspace, ensuring no query slips through the cracks—no matter where it comes from.
Automate repetitive queries like booking modifications & refund policies with AI reply suggestions & next best actions, letting agents focus on complex requests.
Detect customer frustration in real-time and auto-prioritize critical cases, ensuring high-value travelers get the attention they need—instantly.
No more hunting for SOPs! Agents can instantly search for policies & guidelines within their chat interface.
Smarter Insights, Stronger CX
Smarter Insights, Stronger CXSay goodbye to random QA checks! Automatically analyze, score, and ensure compliance across all agent interactions without lifting a finger.
No more scrolling through long chat logs! Agents get real-time conversation summaries, so they can jump straight to solutions.
Equip agents with a 360° view of customer history, preferences, and past issues—ensuring personalized service that feels effortless.
Let AI forecast customer query spikes, helping you staff smarter, reduce wait times, and manage escalations proactively.
Identify skill gaps, auto-recommend coaching, and turn every conversation into a learning opportunity—all without manual intervention.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIAdvantages
With Kapture
Everyone Wins
A platform loved by customers, agents, and businesses.
- Long wait times for refunds, booking modifications, & support queries.
- Inconsistent responses across chat, email, and calls.
- No real-time updates on booking status, cancellations, or policies.
AI Conversational Bots: Passengers can check real-time updates, initiate cancellations, and more directly—no agent required.
Omnichannel Experience: Whether on WhatsApp, email, live chat, or voice, passengers get consistent support without repeating their queries.
Smart Automation: AI automation enables travelers to modify bookings, access onboard services, get notifications, and more effortlessly.
- High ticket volumes lead to slow response times & overwhelmed teams.
- Lack of unified guest history makes personalized support difficult.
- Manual processes slow agents down, increasing resolution time.
Smart Ticketing: AI workflows categorize, prioritize, and route queries, reducing agent workload by deflecting repetitive tickets.
Customer 360: Agents get a complete view of passenger history, past interactions, bookings, and more to personalize resolutions.
AI Assist: Guides agents through queries with recommended responses, next best actions, instant access to knowledge, and smart automation.
- No visibility into customer behavior, agent performance, or CX trends.
- Scaling customer support requires more agents and increased costs.
- Unable to forecast, leading to service inefficiencies.
Customer Intelligence & Analytics: AI insights track passenger sentiment, FAQs, and service trends, allowing for data-backed improvements.
AI Automation: Smart automation reduces agent dependency – scale efficiently without increasing operational costs.
CX Load Prediction: Predicts peak seasons, delays, and disruptions, allowing proactive staffing and resource planning.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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