Hassle-Free Integration
Customer experience at its best
- Convenience: Let customers reach support on their preferred platform – WhatsApp – for a familiar and frictionless experience.
- 24/7 Availability: Chatbots powered by the automation platform can answer FAQs and address simple requests anytime, even outside business hours.
- Faster Resolutions: Automated responses through WhatsApp can answer customers instantly, reducing wait times for simpler issues.
- Richer Communication: Customers can share photos, videos, or documents through WhatsApp to provide context for their inquiries.
- Personalized Interactions: Allows for personalized greetings and responses based on customer data.
Productivity Gains
Quick Resolutions and Valuable Insights
- Reduced Workload: Automation and chatbots handle repetitive inquiries and basic troubleshooting on WhatsApp, freeing up agents to focus on complex issues requiring human expertise.
- Improved Agent Efficiency: Automated routing within Kapture can direct customer inquiries to the most qualified agent, reducing resolution time.
- Contextual Information: Gathers information from WhatsApp chat histories before handing it off to a live agent, giving them context and speeding up resolution.
- Scalability: Handle a higher volume of inquiries through WhatsApp without needing to expand the agent team significantly.
Integration Powerhouse
Empower Customers and Agents with Kapture
Know Your Customer. Deliver Better Service.
Unified Inbox: By integrating WhatsApp with Kapture’s omnichannel inbox, all customer inquiries—messages, emails, DMs, and more—are centralized in one location. This streamlined approach ensures agents can handle queries more efficiently without switching platforms.
360-Degree Customer View: Leverage data from both WhatsApp and Kapture to gain a comprehensive understanding of your customers. Access demographic, transactional, and interaction data seamlessly, enabling more effective ticket resolution and personalized service.
Effortless Automation. Empowered Agents.
Smart Ticketing: Enhance agent productivity with automated ticket routing, tagging, and prioritization. Kapture CX employs Natural Language Processing (NLP) to transform customer conversations into tickets, assigning them to the best-suited agent based on skills and availability.
Focus on Critical Tasks: Automated workflows manage routine inquiries, freeing your agents to concentrate on complex issues and building strong customer relationships.
Actionable Insights. Continuous Improvement.
Measure Success: Obtain valuable insights into your customer interactions. Track key metrics such as First Contact Resolution (FCR) and Average Handling Time (AHT) to pinpoint areas for improvement.
Data-Driven Decisions: Discover trends and patterns in customer interactions. Use Kapture’s comprehensive reports to identify potential issues and refine your customer service strategy across various channels.
Take Conversations to the Next Level
Personalize Every Interaction: Enhance your customer experience with AI-powered chatbots. Our Gen-AI technology delivers personalized, contextual responses based on each customer’s history and past interactions.
Boost Efficiency, Enhance Satisfaction: Increase agent productivity and customer satisfaction with smart chatbots that manage repetitive questions and provide instant support.
CUSTOMER 360
Know Your Customer. Deliver Better Service.
Unified Inbox: By integrating WhatsApp with Kapture’s omnichannel inbox, all customer inquiries-messages, emails, DMs, and more-are centralized in one location. This streamlined approach ensures agents can handle queries more efficiently without switching platforms.
360-Degree Customer View: Leverage data from both WhatsApp and Kapture to gain a comprehensive understanding of your customers. Access demographic, transactional, and interaction data seamlessly, enabling more effective ticket resolution and personalized service.
SMART AUTOMATED TICKETING
Effortless Automation. Empowered Agents.
Smart Ticketing: Enhance agent productivity with automated ticket routing, tagging, and prioritization. Kapture CX employs Natural Language Processing (NLP) to transform customer conversations into tickets, assigning them to the best-suited agent based on skills and availability.
Focus on Critical Tasks: Automated workflows manage routine inquiries, freeing your agents to concentrate on complex issues and building strong customer relationships.
AUTOMATED REPORTING & ANALYTICS
Actionable Insights. Continuous Improvement.
Measure Success: Obtain valuable insights into your customer interactions. Track key metrics such as First Contact Resolution (FCR) and Average Handling Time (AHT) to pinpoint areas for improvement.
Data-Driven Decisions: Discover trends and patterns in customer interactions. Use Kapture’s comprehensive reports to identify potential issues and refine your customer service strategy across various channels.
AI POWERED CONVERSATIONS
Take Conversations to the Next Level
Personalize Every Interaction: Enhance your customer experience with AI-powered chatbots. Our Gen-AI technology delivers personalized, contextual responses based on each customer’s history and past interactions.
Boost Efficiency, Enhance Satisfaction: Increase agent productivity and customer satisfaction with smart chatbots that manage repetitive questions and provide instant support.
Why Kapture
Accelerate your Customer Support with Kapture
AI Assistant for Agents
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
Side Conversations
Start a conversation with a third partner vendor without switching platforms for accurate resolutions.
Single Sign-On
A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.
Dedicated Account Manager
A dedicated account manager to help resolve all your queries after the implementation and integration processes.
Fully Assisted Data Migration
We make sure every bit of your data is safely and securely migrated into your new system without any hiccups.
Multilingual Chat
Kapture’s in-built language translator helps agents respond to WhatsApp queries in the customer’s preferred language.
Secure Platform
Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
360Dialog and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform
Data shouldn’t be hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
