Hassle-Free Integration
Don’t just read reviews, respond and improve
Elevate your customer support game on the App Store. Kapture seamlessly integrates App Store reviews, transforming them from anonymous ratings into actionable insights.
Empower your agents to engage in direct conversations, categorize and route inquiries efficiently, and ensure every customer feels heard and valued – all within Kapture. Experience happier customers, reduced churn, and a strategic edge in the competitive app space.
Productivity Gains
Empower Your Agents, Amplify Efficiency
Centralize App Store interactions and eliminate manual review monitoring with Kapture’s seamless integration. Equip your agents with instant access to essential user data and review history for personalized and effective support.
Gain a deep understanding of your users through comprehensive analysis of App Store reviews and feedback. Uncover valuable insights into user preferences, pain points, and areas for improvement to enhance your app and deliver exceptional experiences.
Integration Powerhouse
Empower Customers and Agents by Integrating with Kapture
Know Your Customer. Deliver Better Service.
Unified Inbox: Seamlessly integrate your App Store reviews and comments into Kapture’s intuitive omnichannel inbox. Manage all customer interactions – from ratings to feedback – in one centralized platform, streamlining your support and saving valuable time.
Customer 360 View: Unlock a deeper understanding of your app users. Combine valuable App Store data with existing customer insights to provide personalized support, resolve issues faster, and build stronger relationships.
Effortless Automation. Empowered Agents.
Smart Ticketing: Seamlessly convert App Store reviews into actionable tickets using advanced Natural Language Processing (NLP). Our smart routing system automatically assigns tickets to the most suitable agent based on skills and availability, ensuring faster resolutions and enhanced productivity.
Smart Automation: Eliminate repetitive tasks with automated workflows that handle routine inquiries, allowing your agents to dedicate their expertise to complex issues and building lasting customer relationships.
Actionable Insights. Continuous Improvement.
Measure Success: Uncover valuable insights into your App Store customer interactions. Track essential metrics like First Contact Resolution (FCR) and Average Handle Time (AHT) to identify areas for improvement and enhance customer satisfaction.
Data-Driven Decisions: Transform your App Store data into actionable insights. Analyze trends and patterns in customer interactions to proactively identify potential issues and optimize your overall customer service strategy.
Take Conversations to the Next Level
Personalized Engagement: Enhance your customer experience by infusing AI into your App Store interactions. Kapture’s Gen-AI technology delivers personalized, contextually relevant responses to customer reviews, fostering stronger connections and building brand loyalty.
Boost Efficiency, Delight Customers: Empower your agents and improve customer satisfaction with smart chatbots that effortlessly handle repetitive questions and provide instant support. Free up your team to focus on complex issues and deliver exceptional service.
CUSTOMER 360
Know Your Customer. Deliver Better Service.
Unified Inbox: Seamlessly integrate your App Store reviews and comments into Kapture’s intuitive omnichannel inbox. Manage all customer interactions – from ratings to feedback – in one centralized platform, streamlining your support and saving valuable time.
Customer 360 View: Unlock a deeper understanding of your app users. Combine valuable App Store data with existing customer insights to provide personalized support, resolve issues faster, and build stronger relationships.
SMART AUTOMATED TICKETING
Effortless Automation. Empowered Agents.
Smart Ticketing: Seamlessly convert App Store reviews into actionable tickets using advanced Natural Language Processing (NLP). Our smart routing system automatically assigns tickets to the most suitable agent based on skills and availability, ensuring faster resolutions and enhanced productivity.
Smart Automation: Eliminate repetitive tasks with automated workflows that handle routine inquiries, allowing your agents to dedicate their expertise to complex issues and building lasting customer relationships.
AUTOMATED REPORTING & ANALYTICS
Actionable Insights. Continuous Improvement.
Measure Success: Uncover valuable insights into your App Store customer interactions. Track essential metrics like First Contact Resolution (FCR) and Average Handle Time (AHT) to identify areas for improvement and enhance customer satisfaction.
Data-Driven Decisions: Transform your App Store data into actionable insights. Analyze trends and patterns in customer interactions to proactively identify potential issues and optimize your overall customer service strategy.
AI POWERED CONVERSATIONS
Take Conversations to the Next Level
Personalized Engagement: Enhance your customer experience by infusing AI into your App Store interactions. Kapture’s Gen-AI technology delivers personalized, contextually relevant responses to customer reviews, fostering stronger connections and building brand loyalty.
Boost Efficiency, Delight Customers: Empower your agents and improve customer satisfaction with smart chatbots that effortlessly handle repetitive questions and provide instant support. Free up your team to focus on complex issues and deliver exceptional service.
Why Kapture
Accelerate your Customer Support with Kapture
AI Assistant for Agents
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
Side Conversations
Start a conversation with a third partner vendor without switching platforms for accurate resolutions.
Single Sign-On
A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.
Dedicated Account Manager
A dedicated account manager to help resolve all your queries after the implementation and integration processes.
Fully Assisted Data Migration
We make sure every bit of your data is safely and securely migrated into your new system without any hiccups.
Multilingual Chat
Kapture’s in-built language translator helps agents respond to App Store queries in the customer’s preferred language.
Secure Platform
Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
App Store and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform
Data shouldn’t be hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
