Seamless Integration
Manage Facebook interactions on your CX hub
Integrations made easy! Bring customer conversations and other interactions on Facebook to your omnichannel dashboard without any code – all with Kapture’s native integration with Facebook. Elevate every interaction into a great experience now.
Productivity Gains
Improve Average Handling Time by 35%
Boost agent efficiency by integrating Kapture with Facebook. Unlock your agents’ potential with streamlined workflows – empowering them to provide smart & quick resolutions at ease. Automate repetitive tasks like routing inquiries to the right agent and reclaim agents’ time to focus on complex issues and provide personalized support.
Integration Powerhouse
Empower Customers and Agents by Integrating with Kapture
Drive Meaningful Conversations with Context
Integrate Facebook with Kapture’s omnichannel inbox. Directly handle and resolve all customer queries seamlessly. Using Customer 360, get demographic, transactional, and interactional data and resolve tickets in one go.
Empower Agents with Smart & Efficient Ticketing
Increase your agents productivity by routing, tagging, and prioritizing tickets automatically. Using NLP, Facebook conversations get converted into tickets, and get smartly routed to the right agent based on their skill and availability.
Gain Insights & Take Actions to Improve Customer Satisfaction
Get actionable insights about your customer conversations on Facebook. Obtain reports containing detailed analytics regarding FCR, AHT, and many more metrics regarding Facebook conversations. Analyze easily, showcase reports in 500+ templates and formulate ways to reduce them.
Take Conversations to the Next Level
Amplify your customer and agent experience by driving AI into your Facebook conversations. Use Gen-AI to provide personalized, contextual responses based on the customer history. Smart responses and improved agent productivity is now a click away.
CUSTOMER 360
Drive Meaningful Conversations with Context
Integrate Facebook with Kapture’s omnichannel inbox. Directly handle and resolve all customer queries seamlessly. Using Customer 360, get demographic, transactional, and interactional data and resolve tickets in one go.
SMART AUTOMATED TICKETING
Empower Agents with Smart & Efficient Ticketing
Increase your agents productivity by routing, tagging, and prioritizing tickets automatically. Using NLP, Facebook conversations get converted into tickets, and get smartly routed to the right agent based on their skill and availability.
AUTOMATED REPORTING & ANALYTICS
Gain Insights & Take Actions to Improve Customer Satisfaction
Get actionable insights about your customer conversations on Facebook. Obtain reports containing detailed analytics regarding FCR, AHT, and many more metrics regarding Facebook conversations. Analyze easily, showcase reports in 500+ templates and formulate ways to reduce them.
AI POWERED CONVERSATIONS
Take Conversations to the Next Level
Amplify your customer and agent experience by driving AI into your Facebook conversations. Use Gen-AI to provide personalized, contextual responses based on the customer history. Smart responses and improved agent productivity is now a click away.
Why Kapture
Accelerate your Facebook Customer Support Channel with Kapture
AI Assistant for Agents
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
Side Conversations
Start a conversation with a third partner vendor without switching platforms for accurate resolutions.
Single Sign-On
A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.
Dedicated Account Manager
A dedicated account manager to help resolve all your queries after the implementation and integration processes.
Fully Assisted Data Migration
We make sure every bit of your data is safely and securely migrated into your new system without any hiccups.
Multilingual Chat
Kapture’s in-built language translator helps agents respond to Facebook queries in the customer’s preferred language.
Secure Platform
Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
Facebook and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
