Hassle-Free Integration
Simplify your processes and provide delightful CX
Unified Customer Journey: Kapture harnesses the power of HubSpot by pulling customer data and past interactions, providing agents with a comprehensive view of the customer journey. This enables personalized support that addresses specific needs and preferences, ultimately leading to happier, more loyal customers.
Omnichannel Engagement: Say goodbye to fragmented customer interactions. With Kapture, unify customer interactions across various channels such as social media, live chat, and email. Link these interactions to HubSpot contact profiles and deliver consistent and personalized support – eliminating the frustration of customers having to repeat information across different touchpoints.
Productivity Gains
Transform the way you handle customer support
Seamless Data Flow: Streamline your support processes with automated data handling. Kapture eliminates manual data entry by automatically logging interactions, updating contact records, and generating tickets within HubSpot. This frees up valuable agent time, allowing them to focus on more complex issues and personalized interactions.
Automated Workflows and Routing: Maximize efficiency with smart automation. Kapture CX leverages HubSpot data to automate repetitive tasks such as ticket routing and prioritization. Imagine tickets being automatically assigned to the most qualified agent based on criteria like industry, product usage, or past support interactions. Ensure faster resolution times and allow agents to concentrate on more complex issues.
Integration Powerhouse
Empower Customers and Agents with Kapture
Know Your Customer. Deliver Better Service.
Unified Inbox: By integrating HubSpot with Kapture’s omnichannel inbox, all customer inquiries-emails, DMs, and more-are centralized in one location. This streamlined approach ensures agents can handle queries more efficiently without switching platforms.
360-Degree Customer View: Leverage data from both HubSpot and Kapture to gain a comprehensive understanding of your customers. Access demographic, transactional, and interaction data seamlessly, enabling more effective ticket resolution and personalized service.
Effortless Automation. Empowered Agents.
Smart Ticketing: Enhance agent productivity with automated ticket routing, tagging, and prioritization. Kapture CX employs Natural Language Processing (NLP) to transform customer conversations into tickets, assigning them to the best-suited agent based on skills and availability.
Focus on Critical Tasks: Automated workflows manage routine inquiries, freeing your agents to concentrate on complex issues and building strong customer relationships.
Actionable Insights. Continuous Improvement.
Measure Success: Obtain valuable insights into your customer interactions. Track key metrics such as First Contact Resolution (FCR) and Average Handling Time (AHT) to pinpoint areas for improvement.
Data-Driven Decisions: Discover trends and patterns in customer interactions. Use Kapture’s comprehensive reports to identify potential issues and refine your customer service strategy across various channels.
Take Conversations to the Next Level
Personalize Every Interaction: Enhance your customer experience with AI-powered chatbots. Our Gen-AI technology delivers personalized, contextual responses based on each customer’s history and past interactions.
Boost Efficiency, Enhance Satisfaction: Increase agent productivity and customer satisfaction with smart chatbots that manage repetitive questions and provide instant support.
CUSTOMER 360
Know Your Customer. Deliver Better Service.
Unified Inbox: Streamline your support with Kapture’s omnichannel inbox. Handle all reviews and ratings in a single, centralized location.
“>360-Degree Customer View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data to resolve tickets efficiently and deliver personalized service.
SMART AUTOMATED TICKETING
Effortless Automation. Empowered Agents.
Smart Ticketing: Enhance agent productivity with automated ticket routing, tagging, and prioritization. Kapture CX employs Natural Language Processing (NLP) to transform customer conversations into tickets, assigning them to the best-suited agent based on skills and availability.
Focus on Critical Tasks: Automated workflows manage routine inquiries, freeing your agents to concentrate on complex issues and building strong customer relationships.
AUTOMATED REPORTING & ANALYTICS
Actionable Insights. Continuous Improvement.
Measure Success: Obtain valuable insights into your customer interactions. Track key metrics such as First Contact Resolution (FCR) and Average Handling Time (AHT) to pinpoint areas for improvement.
Data-Driven Decisions: Discover trends and patterns in customer interactions. Use Kapture’s comprehensive reports to identify potential issues and refine your customer service strategy across various channels.
AI POWERED CONVERSATIONS
Take Conversations to the Next Level
Personalize Every Interaction: Enhance your customer experience with AI-powered chatbots. Our Gen-AI technology delivers personalized, contextual responses based on each customer’s history and past interactions.
Boost Efficiency, Enhance Satisfaction: Increase agent productivity and customer satisfaction with smart chatbots that manage repetitive questions and provide instant support.
Why Kapture
Accelerate your Customer Support with Kapture
AI Assistant for Agents
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
Side Conversations
Start a conversation with a third partner vendor without switching platforms for accurate resolutions.
Single Sign-On
A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.
Dedicated Account Manager
A dedicated account manager to help resolve all your queries after the implementation and integration processes.
Fully Assisted Data Migration
We make sure every bit of your data is safely and securely migrated into your new system without any hiccups.
Multilingual Chat
Kapture’s in-built language translator helps agents respond to queries in the customer’s preferred language.
Secure Platform
Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
HubSpot and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform
Data shouldn’t be hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
