Effortless Integration
Elevate CX on Instagram with Seamless Integration
Use Kapture’s seamless integration to effortlessly manage customer conversations through direct messages, comments, and more, without a single line of code. Boost customer satisfaction with personalized resolutions and a truly connected experience.
Productivity Gains
Boost First Contact Resolution by 20%
Empower your agents with a unified view of all Instagram interactions directly within Kapture CX’s intuitive omnichannel dashboard. Capture, track, and manage every DM, comment, and mention effortlessly, eliminating silos and streamlining support processes for swift resolutions.
Integration Powerhouse
Empower Customers and Agents with Kapture
Drive Meaningful Conversations with Context
Seamlessly integrate your Instagram with Kapture’s intuitive omnichannel inbox. Manage all customer inquiries – direct messages, comments, and mentions – directly within a single, unified platform.
Gain a comprehensive understanding of your customers with Kapture’s Customer 360 view. Access valuable demographic, transactional, and interactional data to deliver personalized support and resolve issues efficiently.
Empower Agents with Smart & Efficient Ticketing
Revolutionize your customer support with intelligent ticket automation. Harness the power of natural language processing (NLP) to seamlessly convert Instagram conversations into actionable tickets.
Our smart routing system automatically assigns tickets to the most qualified agent based on their skillset and availability, ensuring faster resolutions and increased agent productivity.
Gain Insights & Take Actions to Improve Customer Satisfaction
Gain a deep understanding of your Instagram customer interactions with powerful, actionable insights. Track key metrics like First Contact Resolution (FCR) and Average Handle Time (AHT) to identify areas for improvement and optimize your customer service strategy.
Easily visualize and share your findings with over 500 customizable report templates. Uncover trends, measure performance, and make data-driven decisions to elevate your Instagram customer experience.
Take Conversations to the Next Level
Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer inquiries on Instagram, based on their history and past interactions.
Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.
CUSTOMER 360
Drive Meaningful Conversations with Context
Seamlessly integrate your Instagram with Kapture’s intuitive omnichannel inbox. Manage all customer inquiries – direct messages, comments, and mentions – directly within a single, unified platform.
Gain a comprehensive understanding of your customers with Kapture’s Customer 360 view. Access valuable demographic, transactional, and interactional data to deliver personalized support and resolve issues efficiently.
SMART AUTOMATED TICKETING
Empower Agents with Smart & Efficient Ticketing
Revolutionize your customer support with intelligent ticket automation. Harness the power of natural language processing (NLP) to seamlessly convert Instagram conversations into actionable tickets.
Our smart routing system automatically assigns tickets to the most qualified agent based on their skillset and availability, ensuring faster resolutions and increased agent productivity.
AUTOMATED REPORTING & ANALYTICS
Gain Insights & Take Actions to Improve Customer Satisfaction
Gain a deep understanding of your Instagram customer interactions with powerful, actionable insights. Track key metrics like First Contact Resolution (FCR) and Average Handle Time (AHT) to identify areas for improvement and optimize your customer service strategy.
Easily visualize and share your findings with over 500 customizable report templates. Uncover trends, measure performance, and make data-driven decisions to elevate your Instagram customer experience.
AI POWERED CONVERSATIONS
Take Conversations to the Next Level
Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer inquiries on Instagram, based on their history and past interactions.
Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.
Why Kapture
Accelerate your Instagram Customer Support Channel with Kapture
AI Assistant for Agents
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
Side Conversations
Start a conversation with a third partner vendor without switching platforms for accurate resolutions.
Single Sign-On
A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.
Dedicated Account Manager
A dedicated account manager to help resolve all your queries after the implementation and integration processes.
Fully Assisted Data Migration
We make sure every bit of your data is safely and securely migrated into your new system without any hiccups.
Multilingual Chat
Kapture’s in-built language translator helps agents respond to Instagram queries in the customer’s preferred language.
Secure Platform
Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
Instagram and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform
Data shouldn’t be hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
