Customer Benefits
Offer personalized support on the fly
Simplify support with Kapture’s automated ticketing. When a request or query is received via call, support tickets are instantly generated, eliminating the need for manual input by your agents. These tickets are enriched with relevant details from the conversation, such as customer information and the nature of the inquiry, providing agents with immediate context for faster resolutions.
Kapture’s intelligent routing system ensures tickets are assigned to the most qualified agents based on their expertise and workload, guaranteeing efficient and effective issue handling. This seamless communication and swift resolution create an exceptional customer experience, delighting your clients and enhancing overall satisfaction.
Agent Benefits
How the integration benefits your business
Automated ticket creation and pre-populated information reduce agent burden, freeing them to focus on complex issues and personalized support, thus maximizing productivity. This efficiency improvement allows agents to spend less time on repetitive tasks and engage in more strategic, impactful support activities.
Additionally, consolidated interaction data empowers your business to continuously refine your support strategy and enhance bot capabilities, driving data-driven decisions for ongoing improvement.
Integration Powerhouse
Empower Customers and Agents by Integrating with Kapture
Know Your Customer. Deliver Better Service.
Unify Your Inbox: Streamline your support by integrating calls via Ubona with Kapture’s omnichannel inbox. Handle all inquiries – from status to responses – in a single, centralized location.
Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including call details) to resolve tickets efficiently and deliver personalized service.
Effortless Automation. Empowered Agents.
Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert call queries into tickets and assign them to the most qualified agent based on skills and availability.
Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.
Actionable Insights. Continuous Improvement.
Measure Success: Gain valuable insights about your customer conversations on calls via Ubona. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.
Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer support strategy on calls via Ubona and beyond.
Take Conversations to the Next Level
Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer queries via calls, based on their ticket data and past interactions.
Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.
CUSTOMER 360
Know Your Customer. Deliver Better Service.
Unify Your Inbox: Streamline your support by integrating calls via Ubona with Kapture’s omnichannel inbox. Handle all inquiries – from status to responses – in a single, centralized location.
Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including call details) to resolve tickets efficiently and deliver personalized service.
SMART AUTOMATED TICKETING
Effortless Automation. Empowered Agents.
Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert call queries into tickets and assign them to the most qualified agent based on skills and availability.
Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.
AUTOMATED REPORTING & ANALYTICS
Actionable Insights. Continuous Improvement.
Measure Success: Gain valuable insights about your customer conversations on calls via Ubona. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.
Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer support strategy on calls via Ubona and beyond.
AI POWERED CONVERSATIONS
Take Conversations to the Next Level
Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer queries via calls, based on their ticket data and past interactions.
Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.
Why Kapture
Accelerate your Customer Support with Kapture
AI Assistant for Agents
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
Side Conversations
Start a conversation with a third partner vendor without switching platforms for accurate resolutions.
Single Sign-On
A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.
Dedicated Account Manager
A dedicated account manager to help resolve all your queries after the implementation and integration processes.
Fully Assisted Data Migration
We make sure every bit of your data is safely and securely migrated into your new system without any hiccups.
Multilingual Chat
Multilingual Chat Kapture’s built-in language translator helps agents respond to call queries in the customer’s preferred language.
Secure Platform
Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
Ubona and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform
Data shouldn’t be hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
