Hassle-Free Integration
Effortless Native Integration With X
Seamless X Integration: Empower your customers to reach you directly through X, their preferred platform. No need to download new apps or navigate unfamiliar interfaces. They get support where they’re already comfortable, and you get all interactions centralized for a streamlined experience.
Real-Time Engagement: Respond to inquiries and comments on X instantly with automated features like chatbots and ticketing systems. Resolve simple issues quickly and efficiently, keeping your customers happy and engaged within the Kapture ecosystem.
Productivity Gains
Supercharge Your Agents for X Support
Automated Workflows: Free up your agents from repetitive tasks like assigning categories and routing inquiries. The integrated platform automates these workflows based on keywords or pre-defined rules.
Contextual Magic: Agents gain a complete customer view with past interactions and relevant data directly within Kapture. This contextual knowledge allows them to personalize communication and provide faster, more effective solutions.
Integration Powerhouse
Everything you need to provide a great customer experience
Automated Workflows
Free your agents from repetitive tasks. Kapture automatically routes X conversations into tickets, tags them, and assigns them to the most qualified agent, using NLP.
Focus on What Matters
Empower your agents to focus on complex issues and build stronger customer relationships. Kapture handles simple inquiries and repetitive tasks within.
Valuable Insights
Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.
Data-Driven Decisions
Kapture’s insightful reports uncover trends and patterns in X interactions. Optimize your customer service strategy on X and enhance satisfaction.
Personalized Conversations
Powered by GenAI, our chatbots provide personalized and contextual responses based on a user’s history and past interactions.
Boost Efficiency, Enhance Satisfaction
Hybrid bots handle repetitive questions while AI-powered suggestions help agents deliver faster and more accurate solutions.
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Why Kapture
Accelerate your X Customer Support Channel with Kapture
AI Assistant for Agents
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
Side Conversations
Start a conversation with a third partner vendor without switching platforms for accurate resolutions.
Single Sign-On
A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.
Dedicated Account Manager
A dedicated account manager to help resolve all your queries after the implementation and integration processes.
Fully Assisted Data Migration
We make sure every bit of your data is safely and securely migrated into your new system without any hiccups.
Multilingual Chat
Kapture’s in-built language translator helps agents respond to X queries in the customer’s preferred language.
Secure Platform
Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
