Hassle Free Integration
Offer personalized support on WhatsApp easily
Seamlessly connect Kapture with Yellow.ai’s WhatsApp bots and transform your support.
- Effortless Ticket Creation: When a WhatsApp bot receives a request/query, automatically create a support ticket in Kapture – eliminating manual tasks for your agents.
- Context-Rich Tickets: Tickets are pre-populated with relevant details from the WhatsApp conversation – like the customer information and the nature of the inquiry. Agents get instant context for faster resolutions.
- Intelligent Routing: Kapture’s intelligent routing assigns tickets to the most qualified agents based on expertise or workload, ensuring the right agent addresses the issue promptly.
- Reduced Agent Burden: Automated ticket creation and pre-populated information free up your agents’ time, letting them focus on complex issues and personalized support, maximizing their productivity.
Productivity Gains
How the integration benefits your business
- Faster Issue Resolution: Automated workflows and context-rich tickets lead to quicker agent understanding and faster issue resolution, boosting customer satisfaction.
- Improved Agent Efficiency: Agents spend less time on repetitive tasks, allowing them to focus on more strategic support activities.
- Enhanced Customer Experience: Seamless WhatsApp communication coupled with efficient issue resolution creates a delightful customer experience.
- Data-Driven Decisions: Consolidated data from all interactions empowers you to continuously improve your support strategy and refine your bots’ capabilities.
Integration Powerhouse
Empower Customers and Agents by Integrating with Kapture
Know Your Customer. Deliver Better Service.
Unify Your Inbox: Streamline your support by integrating WhatsApp via Yellow.ai with Kapture’s omnichannel inbox. Handle all inquiries – from status to responses – in a single, centralized location.
Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including WhatsApp details) to resolve tickets efficiently and deliver personalized service.
Effortless Automation. Empowered Agents.
Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert WhatsApp queries into tickets and assign them to the most qualified agent based on skills and availability.
Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.
Actionable Insights. Continuous Improvement.
Measure Success: Gain valuable insights about your customer conversations on WhatsApp via Yellow.ai. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.
Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer support strategy on WhatsApp via Yellow.ai and beyond.
Take Conversations to the Next Level
Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer queries received through Yellow.ai’s WhatsApp bot, based on their ticket data and past interactions.
Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.
CUSTOMER 360
Know Your Customer. Deliver Better Service.
Unify Your Inbox: Streamline your support by integrating WhatsApp via Yellow.ai with Kapture’s omnichannel inbox. Handle all inquiries – from status to responses – in a single, centralized location.
Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including WhatsApp details) to resolve tickets efficiently and deliver personalized service.
SMART AUTOMATED TICKETING
Effortless Automation. Empowered Agents.
Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert WhatsApp queries into tickets and assign them to the most qualified agent based on skills and availability.
Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.
AUTOMATED REPORTING & ANALYTICS
Actionable Insights. Continuous Improvement.
Measure Success: Gain valuable insights about your customer conversations on WhatsApp via Yellow.ai. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.
Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer support strategy on WhatsApp via Yellow.ai and beyond.
AI POWERED CONVERSATIONS
Take Conversations to the Next Level
Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer queries received through Yellow.ai’s WhatsApp bot, based on their ticket data and past interactions.
Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.
Why Kapture
Accelerate your Customer Support with Kapture
AI Assistant for Agents
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
Side Conversations
Start a conversation with a third partner vendor without switching platforms for accurate resolutions.
Single Sign-On
A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.
Dedicated Account Manager
A dedicated account manager to help resolve all your queries after the implementation and integration processes.
Fully Assisted Data Migration
We make sure every bit of your data is safely and securely migrated into your new system without any hiccups.
Multilingual Chat
Kapture’s built-in language translator helps agents respond to WhatsApp queries in the customer’s preferred language.
Secure Platform
Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
Yellow.ai and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform
Data shouldn’t be hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
