How does Kapture Insights collect feedback across various touchpoints?

Kapture integrates with multiple tools and platforms to capture feedback across diverse customer interactions, using a versatile set of channels including email surveys, in-app feedback forms, and social media.

How does the platform ensure the security and privacy of customer feedback data?

We prioritize data security. Our platform adheres to industry standards, encrypts sensitive information, and employs robust access controls to safeguard customer data.

Can Kapture Insights analyze feedback in real-time?

Absolutely. Our advanced analytics process feedback in real-time, providing instant insights into customer sentiment and enabling quick response to emerging issues or opportunities.

How does the scoring system work in prioritizing actions based on feedback?

The scoring system assesses feedback against predefined criteria, prioritizing issues and opportunities. It ensures that your team focuses on addressing the most impactful aspects of customer experience.

How customizable is the platform to fit our unique business needs?

The platform is highly customizable, allowing you to tailor surveys, analytics models, and automation workflows to align with your specific business requirements and industry nuances.

Does Kapture Insights integrate with other tools we use for customer engagement?

Absolutely, we prioritize seamless integration. Our platform easily integrates with popular CRM systems, marketing tools, and customer support platforms, ensuring a cohesive approach to customer experience management.

Turn Every Conversation & Feedback into Actionable Insights

AI Agents audit every call, chat, and survey, distilling the noise into a crystal-clear action plan. Your team fixes issues in record time, leaders watch wins roll in live, and customers feel truly heard – while nothing slips through the cracks.

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Trusted by 1000+ global enterprises

Overview

Instant Insight, Instant Impact

Let AI Agents analyze every customer moment, then pinpoints the precise fixes and game-plan that win loyalty and lift revenue. You walk away knowing what needs to be done, leaders watch results unfold live, and customers know their voices truly matter.

AI Automation Across The Board

Always-on quality audits, conversation intelligence, and surveys keep a steady pulse on sentiment and compliance. Issues surface the moment they appear, so you can celebrate wins and course-correct before small problems snowball.

Know Exactly What Customers Want

Patterns and pain points leap off the dashboard, revealing unmet needs & breakout opportunities. Product and CX teams gain the confidence to build features & services customers will rave about.

Feedback That Drives Real Change

Comments convert into clear tasks – complete with owners, due dates, & progress tracking. Instead of “nice-to-know” insights, you deliver fast fixes & proactive outreach that deepen relationships.

Built For Enterprise, Built For You

SOC-2, GDPR, and ISO-27001 built in, with flexible roles, permissions, and vertical data models that mirror your org. Turn on only what you need today and scale globally without reinventing a thing.

Benefits

Proof in the Numbers

Kapture Insights transforms everyday conversations into tangible gains – speeding up resolutions, elevating loyalty, and boosting agent success. See how far your CX can go.

100%

Audit Coverage

Every interaction is automatically scored for quality and compliance, so issues surface instantly and coaching happens in real time.

3×

Faster Feedback-to-Fix

AI-tagged surveys and VoC comments spin up tasks and owners within minutes, turning complaints into loyalty-building action

300M+

Interactions a Month

Enterprise-grade scale and SOC-2/GDPR safeguards keep insights flowing securely as you grow.

50%

Faster Ramp-up

AI performance evaluation and coaching accelerates onboarding, sharpens skills, and keeps agents engaged, so performance climbs while turnover costs drop.

Kapture EX

Everything You Need To Create Exceptional Experiences Across The Board

The Self-Serve platform is modular by design – so you can scale the way your customers expect and your business demands. Pick the capabilities you need, when you need them.

AI Agents for Quality Audits

Skip random sampling for 100 % coverage. AI Agents for Quality Audit listens to every call, chat, and email, scores each against your playbook, and pushes micro-coaching right into the agent console – so gaps close fast and great strategies stick.

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GenAI Surveys & Feedback Management

Hyper-personalized surveys reach customers on any channel, auto-translate on the fly, and score emotion the moment responses land. One-click workflows tickets, notify your support teams, and track fixes – closing the loop before complaints snowball.

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Conversation Intelligence

Every conversation is transcribed, sentiment-tagged, and clustered in seconds. Hidden friction, emerging themes, and compliance slips surface on role-based dashboards, giving CX, product, and ops teams crystal-clear next moves.

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Customer Quote

“Kapture CX has become the backbone of our support operations – helping us reach one of the highest NPS scores in India.”

Bruce Schwack

VP of Customer Success, Netmeds

More Capabilities

Enterprise Game-Changing Features That Move the Needle

A hand-picked stack of AI, automation, and analytics features—engineered to multiply productivity, shrink costs, and keep compliance solid.

100 % AI QA Coverage

Every voice, chat, email, and social DM is scored seconds after it ends, replacing random sampling.

Real-Time Skill Coaching

Performance dashboards pinpoint gaps and push bite-sized lessons into the agent console.

Root-Cause Analytics

AI clusters recurring themes and maps them to products or processes, so you solve issues at the source.

ZTs & Compliance Alerts

Instant warnings on inappropriate language or policy slips let you intervene before customer escalates.

Multilingual

Understand and evaluate conversations across global languages and accents right out of the box.

Unified Platform

Speech-to-text ingestion funnels voice, chat, email, and social into one searchable view for effortless audits.

GenAI Surveys

Auto-craft hyper-targeted questions, branching logic, and A/B tests that drive higher response rates in minutes.

Instant KPI & Sentiment Scoring

Feedback is parsed for NPS, CSAT, emotion, & impact moment it arrives – no waiting for dashboards to refresh.

Closed-Loop Workflows

One click turns feedback into tickets, assigns owners, and tracks resolutions, sealing the loop.

Predictive & Prescriptive Insights

Analytics forecast KPI shifts and surface next-best actions before churn risks become reality.

Open API & One-Click Integrations

A plug-and-play hub syncs data with your CRM, support stack, and BI tools – keeping insights where work happens.

Built for Enterprise

SOC 2, ISO-27001, AES-256 encryption, and DPDP/GDPR safeguards come as a standard.

Build Your Own AI Agent

No Code, No Problem

Create your own AI Agents from scratch and deploy them in minutes to solve problems that are unique to you.

Industry Integrations

Seamless Integration with Your Industry’s Must-Have Apps

Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.

Voices of Trust Across Industries

Kapture Advantage for Customers, Agents & Businesses

Discover how businesses in retail, BFSI, travel, and more are transforming customer experience with Kapture. Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.

Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with GenAI features. My favourite part is that they offer 24/7 support, even after implementation.

Rohil Ahmed

Head-CS Product & Technology

BigBasket

Kapture has been instrumental in Tata 1mg’s growth. We had shifted to Kapture for 2 reasons – Customizations & Support. Simply put, they customized the platform as per our needs, and provided a 24/7 support manager, something which we didn’t get elsewhere, and their Agent Assist, Co-Pilot and Customer 360 features were perfectly suited to enhance our CX.

Anubhav Mehrotra

VP-Customer Experience

Tata 1MG

Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.

Stanley Black & Decker

My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!

Rajiv Ravindran

Head-Customer Success

Namma Yatri

Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with GenAI features. My favourite part is that they offer 24/7 support, even after implementation.