Built For Your Enterprise
Help your team and customers to achieve their goals
Provide 24/7 Omnichannel Support
Ensure your customers receive assistance anytime, day or night. Deliver consistent support across all channels, enabling customers to resolve issues at their convenience.
Accelerate Problem Resolution
Possesses advanced industry-specific knowledge and understanding of unique terminologies, enabling effective problem-solving and faster resolution of customer issues.
Reclaim Agent Productivity
Free up your team from repetitive inquiries by automating responses. Let agents focus on more complex and critical cases, improving overall productivity.
KB-based Chatbot
Instantly resolve routine queries with accurate responses
- Answer FAQs and routine inquiries by pulling data from various resources, like knowledge base, websites, or documents.
- Tailors answers based on customer context ensuring relevance and ease of navigation.
- Leverages keyword-based search and adapts to geographic, demographic, and firmographic data.
- Continuously improves responses and solutions by analyzing customer interactions.
Menu-based Chatbot
Offer streamlined, efficient, and intuitive customer support
- Guide customers to resolutions with speed through automated workflows, easing agent workload.
- Effortlessly customize and manage chatbot flow with an intuitive builder. No coding required.
- Be where your customers are – integrate seamlessly across various platforms, ensuring consistent support.
- Break down language barriers – offer support in multiple languages, making your services accessible to a global audience.
Conversational Chatbot
Make every customer feel heard and valued, foster a deeper connection
- Utilizes Conversational AI & NLP for customer support and industry-specific LLMs to understand free-form queries, engage in natural conversations, and provide refined responses.
- Through Sentiment Analysis, Intent Recognition, and Data-Driven Personalization, tailor interactions to individual emotional states and needs.
- Cognitive intelligence and process improvements based on customer interactions.
- Requirement gathering, advanced decision making, and seamless transition to live agents.
Stats
What Kapture Bots can do for you
90%
of your customer support queue slashed.
30%
of your customer support queue slashed.
77%
reduction in Average Handle Time.
40%
increase in CSAT scores.
The Kapture Advantage
Created for Customer Support. Created for You.
Omnichannel: From Facebook to WhatsApp, Kapture Bots deliver prompt, consistent support, ensuring every question is addressed.
Proactive Guidance: More than just responses—Kapture Bots expertly navigate customers through solutions with clear, step-by-step guidance.
Seamless Integration: Fits perfectly into your existing ecosystem, boosting support capabilities without interrupting your operations.
Precision in Responses: Answers by understanding industry-specific terms, leading to more effective conversations with customers.
Faster Resolution Times: In-depth industry knowledge allows for quicker resolution of customer issues.
Dynamic Learning: Continuously improves with each customer interaction, along with seamless agent escalation when required.
Personalization: Uses data-driven personalization, sentiment analysis, and intent recognition to understand and respond to customer needs.
Real-time Decision Making: Analyzes the current interaction context to offer immediate, relevant solutions.
Customer Journey Tracking: Monitors past interactions, purchases, and preferences to enhance current support.
Omnichannel Bots
Omnichannel: From Facebook to WhatsApp, Kapture Bots deliver prompt, consistent support, ensuring every question is addressed.
Proactive Guidance: More than just responses—Kapture Bots expertly navigate customers through solutions with clear, step-by-step guidance.
Seamless Integration: Fits perfectly into your existing ecosystem, boosting support capabilities without interrupting your operations.
Vertical-Focused LLMs
Precision in Responses: Answers by understanding industry-specific terms, leading to more effective conversations with customers.
Faster Resolution Times: In-depth industry knowledge allows for quicker resolution of customer issues.
Dynamic Learning: Continuously improves with each customer interaction, along with seamless agent escalation when required.
Personalization & Decision-Making Skills
Personalization: Uses data-driven personalization, sentiment analysis, and intent recognition to understand and respond to customer needs.
Real-time Decision Making: Analyzes the current interaction context to offer immediate, relevant solutions.
Customer Journey Tracking: Monitors past interactions, purchases, and preferences to enhance current support.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
