Built For Your Enterprise
Empower customers and agents alike
Improved Customer Experience
Enable customers to quickly find accurate and relevant information on their own time – reducing frustration and enhancing satisfaction.
Increased Agent Efficiency & Productivity
Reduce the volume of repetitive inquiries and free up support teams to focus on more complex issues. Boost response times and productivity.
Consistent & Accurate Information
Ensure all your customers receive precise and up-to-date information across the board. Build trust and credibility with a single source of information.
Kapture Knowledge
Build an informative knowledge base effortlessly
Creating and organizing a comprehensive knowledge base has never been easier. With Kapture Knowledge, you can bypass the manual labor and let advanced AI take the reins, saving you both time and valuable resources.
- Transform numerous documents and web links into well-structured support articles with ease.
- Deliver accurate, context-aware answers to FAQs on the go with sophisticated AI and NLP capabilities.
- Enjoy a responsive design with a powerful search engine and smart recommendations that ensure customers and users can quickly find the information they need, anytime and anywhere.
Personalization
Personalize the knowledge base for your business
Make the knowledge base truly yours. Customize the entire platform to reflect your company’s branding by adding your logo, selecting your color scheme, and configuring login options to create a seamless and professional experience for your customers.
Ensure your feedback system aligns with your brand’s voice and objectives. Customize every aspect of the feedback process, including the feedback label, rating options, feedback messages, and more. Gather more relevant insights and enhance user satisfaction effectively.
Integrate with Bots
Empower Your Bots with a Knowledge Base
Supercharge your customer support with intelligent bots seamlessly integrated with your knowledge base. Allow conversational bots to access and learn from your content, enabling them to handle customer queries efficiently.
This integration not only provides quick and accurate responses but also helps in significantly reducing your support ticket volume, ensuring a more streamlined and effective customer service experience.
Ticket Deflection
Give customers solutions before they raise a ticket
Let your customers take the reins with easy access to solutions, while your support team focuses on what truly matters.
- Proactively anticipate customer needs and intelligently analyze queries in real-time to prevent ticket creation.
- Direct customers to the right support articles and offer instant resolutions.
- Minimize direct agent involvement, freeing up your team to concentrate on issues that truly matter.
Craft Futuristic CX Experiences
Future-proof Knowledge Management for Enterprises
Modern enterprises must rely on AI/ML, NLP, and OpenAI to deliver faster outcomes to savvy customers. A future-proof KMS is table stakes.
Make it omnichannel
Allow support agents to access the knowledge base from any device, make changes to contents and tickets and have them reflected everywhere.
Automate knowledge base evolution
Use AI to analyze ticket data and generate knowledge base articles, FAQs and topic clusters within the knowledge base.
Customize FAQs
Add responses to relevant and common questions to save time and effort for peers and customers.
Configure OpenAI
Set up enterprise-grade OpenAI on top of your knowledge base to comprehend/summarize customer queries, generate automated responses, and assist agents.
Automate personalized responses
Use an AI-powered KMS to perform sentiment analysis on customer queries and personalize automated responses for quicker resolutions.
Use universal advanced search
Find all the information you need by typing in keywords and querying all knowledge base articles, videos, decks, and images.
Set up intelligent bot workflows
Build and manage your chatbot workflows as per your business requirements and assist agents and customers in finding solutions rapidly.
Use information flickers for agents
Flash alerts on agent screens regarding offers, product updates, policy updates, etc., based on agent location.
Make self-service visual and interactive
Kapture’s KMS lends an interactive user interface with distinct symbols/logos for separate categories and easy instructions for customer self-service.
We’ve got more to show you.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
FAQs
Frequently Asked Questions
A knowledge management system is used to aggregate information from across an enterprise, classify it into categories, and make it searchable so that support agents and customers can find the right information to address customer needs. A KMS consolidates data that would otherwise be scattered throughout an organization, making it useless in supporting customers.
A Knowledge Management System helps large enterprises consolidate information critical for agents to support customers and offer customer satisfaction. You can think of a KMS as a database. On top of that, modern KMS comes with AI applications, so agents can generate automated responses to queries, summarize incoming queries, and allow bots to hold conversations with customers. In such a way, a KMS boosts customer support by making information available, accessible, multilingual, and discoverable for both customers (self-service) and support agents.
Enterprises usually house a huge volume of data necessary to support customer journeys from product discovery through sales and after-sales. A modern KMS such as Kapture is uniquely built to support large enterprises and their customers. Kapture KMS comes with AI, data analytics, reporting, and advanced search capabilities so that enterprise users can find what they need and automate support workflows in a jiffy. Kapture assists agents with AI, provides customers with powerful self-serve options, and boosts CX metrics, providing a healthy outcome for all CX stakeholders.
Newer generations don’t see calling customer support as the go-to option to address their queries or concerns. They like to access a personalized FAQ section, converse with an NLP-based bot, or chat with a menu-based chatbot. These powerful self-service options have become important for customer experience. A modern KMS allows enterprises to configure AI-powered knowledge bases, evolve them over time, and help agents and customers find everything they need with advanced search.
Kapture KMS costs depend on the scale and complexity of your support organization. We offer last-mile customizations to fit your enterprise needs and processes. Our implementation managers thoroughly understand your requirements before sharing a cost estimate with you. Our customers see a healthy ROI in no time as Kapture KMS automates and modernizes your knowledge handling and positively impacts your operational efficiency.
Kapture offers the fastest go-live in the industry, even as we offer last-mile customizations. The time it takes to implement Kapture ultimately depends on the scope and complexity of your support organization and your KMS requirements. Our dedicated implementation managers conduct an analysis of your organization before sending you a timeline estimate.
Modern knowledge management software is integrated with AI/ML, NLP and OpenAI to assist agents in addressing customer queries. For instance, with Kapture KMS, agents can summarize customer queries, generate responses automatically, and even resolve queries through AI/ML bots. Modern KMS are omnichannel and support advanced search capabilities, powerful analytics, and an intuitive interface. Kapture KMS specifically serves large enterprises and their knowledge management needs.
