Built For Your Enterprise
Offer Round-the-Clock Customer Support
Enhance Customer Satisfaction
Empower customers to find solutions independently, leading to quicker issue resolution and improved satisfaction. Boost metrics such as Customer Satisfaction Scores, Customer Effort Score, and Net Promoter Score.
Increase Customer Loyalty and Retention
With the flexibility to engage with you through their favorite channels and maintaining context across interactions, foster stronger relationships, leading to higher retention rates and lifetime value.
Enhance First Contact Resolution
Give agents access to a comprehensive view of customer interactions and history, facilitating quicker issue resolution, which influences customer satisfaction and operational efficiency significantly.
AI Bots
Omnichannel hybrid bots for instant, contextual support
Built with AI & NLP for Customer Service & Vertical-focused LLMs, Kapture’s hybrid bots can engage in intelligent, meaningful conversations with minimal human intervention. Cater to diverse customer needs across multiple platforms with the power of three advanced bots:
Knowledge Base Chatbot: Quickly provide accurate answers from knowledge bases, websites, and documents. Adapts to customer context using keyword-based searches for relevant responses.
Menu-Based Chatbot: Guide customers to solutions swiftly, reducing direct agent contact. Customize and manage the chatbot’s flow easily with our intuitive builder, no coding required.
Conversational Chatbot: Handle free-form queries with AI and NLP. Use Sentiment Analysis and Intent Recognition to tailor interactions to individual emotions and needs.
Kapture Knowledge
All the answers your customers want in one place
Powered with GenAI, Kapture Knowledge is your solution to the ever-growing challenges of increased response times, agent overload, and slipping satisfaction scores.
- Provide customers with instant access to critical information through support articles and media – all in one place with a robust smart search and suggestions.
- Transform countless documents and web links into dynamic FAQs and articles with ease, fueling a powerful question-answering system.
- Generate precise, context-aware, intelligent FAQs and support articles to customer queries on-the-go with GenAI.
Ticket Deflection
Direct customers to answers they are looking for
Let your customers take the reins with easy access to solutions, while your support team focuses on what truly matters.
- Proactively anticipate customer needs and intelligently analyze queries in real-time to prevent ticket creation.
- Direct customers to the right support articles and offer instant resolutions.
- Minimize direct agent involvement, freeing up your team to concentrate on issues that truly matter.
Intelligent Auto-Response
24X7 support for your customers on their preferred channels
It shouldn’t come as a surprise when customers reach out to you via social platforms. Instant, thoughtful responses are not just appreciated; they’re expected. Enter Intelligent Auto-Response – your solution to being where your customers are.
- Facebook, WhatsApp, and beyond, KAI ensures no query goes unanswered, offering timely assistance across all channels.
- Craft intelligent responses by leveraging insights from past customer interactions and a vast knowledge base.
- Integrate flawlessly with your existing setup, enhancing support without disrupting your workflow.
The Kapture Advantage
Activate Low-effort, High-value Support
Self-service checks a different box than regular customer support. It instantly gratifies customers who prefer to resolve their own queries.
Integrate with your tech stack
Use 1,000+ API integrations to embed Kapture Self-service into your existing tech stack seamlessly.
24×7 multilingual support
AI chatbots can assist customers round-the-clock across languages and geographies, providing swift resolutions and higher satisfaction.
Gather customer feedback
Solicit customer feedback after each resolution. Learn about points of friction and improve your self-serve options consistently.
Improve agent skill utilization
Reserve agents for more complex queries and mission-critical tasks. Cut down on repetitive load and boost agent satisfaction.
Get last-mile customizations
Have your self-serve platform tweaked to fit all your requirements and processes with our dedicated implementation managers.
Automate escalations
Use 1,000+ reporting templates to generate reports quickly and easily. Make a case for an investment, show growth, or prove ROI seamlessly.
Achieve security & compliance
Comply with ISO, GDPR, HIPAA and other regulations. Mask PHI/PPI data and enforce multifactor authentication and role-based access control.
Boost KPIs
Access valuable analytics from your self-service solution and watch improvements in CES, AHT, NPS, CSAT, and other KPIs.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
FAQs
Frequently Asked Questions
Modern self-serve portals like Kapture offer AI/ML, NLP, and OpenAI capabilities, such as knowledge base, personalized FAQs, conversational chatbots, menu-based bots, and 24×7 availability. AI turns a vanilla, static self-serve platform into an intuitive, personalized portal. Modern self-serve portals also support advanced search functionality for customers to navigate a huge knowledge base and find exactly what they need.
Here are a few ways to activate self-serve options for your customers:
- Link your self-serve portal across your mobile app, social media, and website to let customers know they can readily address their queries.
- Personalize your FAQs. Use an AI-powered self-serve portal like Kapture to personalize FAQs for each user.
- Add various content formats, such as images, videos, and text, to diversify your content and knowledge base.
- Add advanced search capabilities so customers can locate the resolution to their exact issue or query.
- Optimize for omnichannel. Ensure your self-serve portal is omnichannel so customers can use it via social media, website bot, and mobile app.
Kapture Self-Serve is built for large enterprises who want AI-powered self-serve that goes narrow and deep within their organization to serve customers well. If you’re done with generic self-serve platforms that cater to a wide range of businesses, you’ll find a higher ROI and satisfaction in Kapture’s vertical-focused enterprise solutions.
We offer last-mile customizations to your self-serve platform. So, the cost of implementation depends on the complexity and scale of your support organization. Our dedicated implementation managers assess your needs and then provide a budget estimate.
Kapture offers the fastest go-live in the industry, even with our last-mile customizations. Before we provide a timeline, our dedicated implementation managers scope out your self-serve platform needs.
At the risk of sounding boastful, Kapture Self-Serve is the only solution of its kind in the market. Most self-serve solutions try to cater to businesses of all sizes in all industries. We also understand the unique challenges specific industries face and tailor your self-service solution to the last mile to fit your unique enterprise needs.
Kapture Self-Serve works for large enterprises and is built with AI and NLP for customer service along with industry-focused LLMs. Enterprise-grade OpenAI and ML are also rare in self-service solutions. In that regard, Kapture is uniquely positioned to serve large enterprises in a vertical-focused manner.
