Kapture Service Center Software
Organize customer-centric functions- customer communication, customer service, field service and support using a service center software solution built for enterprises.
1000+ Enterprises Trust Kapture
Build Customer Loyalty
Turn Customers into Advocates
Build a loyal customer base by offering omnichannel and automated service. Streamline backend service operations to deliver customer-focused experiences.
Aide Agents
Restore upto 30% Agent Productivity with AI
Give agents AI assistants that perform automated escalations, summarize queries, assign jobs and generate responses to queries.
Smarter Service Center with AI
Digitize your Service Center without Overwhelm
Offer omnichannel service
Meet customers where they are- social media, website, mobile app, text, and phone calls without causing internal chaos.
Get a 360° customer view
Empower service reps with a holistic customer view to serve your customers better. Never again make customers repeat themselves.
Personalize self-service
Arm customers with powerful, personalized, and dynamic self-serve options- menu-based chatbots, conversational bots, and FAQs.
Customize to the last mile
Have your service center incorporate your needs and fit your process with dedicated implementation managers from Kapture.
Comply confidently
Encrypt sensitive data, mask PHI/PPI information and prove compliance with industry regulations such as GDPR, HIPAA, and ISO.
Integrate seamlessly
Use 1,000+ API integrations to embed Kapture Service Center into your tech stack for seamless workflows and data flow.
Save money
Improve operational efficiency by using AI. Empower agents to work smarter and stop resource leaks with a powerful contact center solution.
Gather customer feedback
Solicit customer feedback at each interaction to comprehend customer sentiments, behavior and opinions to inform future decisions.
Automate service scheduling
Prioritize VIP customers and urgent requests. Use AI to automate service scheduling as per load balancing and agent skill mapping.
Case Study
Kapture solution cut Stanley Black & Decker’s TAT from 5 days to 2.
Kapture Service Center solution helped Stanley Black & Decker reduce TAT from 5 days to 2 days and increase CSAT by 17% across 325+ authorized service centers.
A Plethora of Benefits
Service Center Solutions for Modern Enterprises
Move from fire extinguishing to strategic planning. Make your service center your business asset with a powerful AI-led service center platform.
Create one source of truth
Disparate data causes unnecessary chaos. Use Kapture to streamline all customer service information for better, data-led decision making.
Generate real-time reports
Use 1,000+ reporting templates to justify costs, point out progress, and identify areas of improvement in service center operations.
Run analytics
Analyze service center costs, agent performance, customer behavior, and overall health of your service center through in-depth analytics.
Intelligently route queries
Assign queries and service requests based on agent skill mapping, location or work history to optimize talent utilization and operational efficiency.
Keep customers informed
Improve customer satisfaction by keeping customers within the loop. Alert them about scheduled services, delays, extra charges, and more.
Boost service KPIs
Revolutionize your service center with an enterprise AI-led solution and boost KPIs such as FCR, AHT, and TAT.
Manage warranty & inventory
Track spares and consumables and set alerts to notify about warranty expiration dates and perishing inventory.
Assist agents with AI, ML, NLP
Empower agents to use modern AI to summarize customer queries, generate responses with OpenAI, and automate conversations using NLP.
Offer multilingual 24×7 service
Use AI chatbots and powerful self-serve options to stay available 24×7. Use multilingual chat options to cater to a global customer base.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
FAQs
Frequently Asked Questions
Kapture Service Center Software Solution is suitable for large enterprises in several industries- HVAC, Energy, Consumer Durables, IT and more. The solution allows you to streamline field service, support queries, and service requests from a single interface. It uses AI/ML/NLP to enhance the end-to-end service journey for the customer.
A service center software allows businesses to deliver customer services such as repairs, maintenance, and warranty management. A service center can focus on a single brand or manufacturer or offer a range of services for various brands. A service center platform integrates customer information, streamlines requests, consolidates data and allows representatives to resolve tickets and requests more efficiently using AI.
Kapture Service Center Management solution becomes the single interface you can use to manage your end-to-end service process, from gathering customer tickets to gathering their feedback post-service. Using data analytics, AI and NLP, a service center solution can boost key metrics, such as average handling time, first call resolution, average wait time, etc.
We assign implementation managers who assess the scope and complexity of your service center to ensure last-mile customizations. After their assessment, we provide you with a budget for Kapture Service Center implementation. That said, our customers realize early and high ROI from investing in our service center solution as it readily integrates with your tech stack, employs AI to boost efficiency and provides value sooner.
Kapture Service Center implementation timelines depend on the complexity and scale of your service center and your customization requests. That said, we offer the fastest go-live in the industry, thanks to our implementation managers who scope out your requirements early on, foresee any possible challenges and lay down a roadmap that allows for speedy implementation. Once our implementation managers assess your service center needs, we offer you a tentative timeline and roadmap.
Kature is built for quick time-to-value. It readily integrates across your tech stack, consolidates and utilizes data for analytics and decision-making, and presents a unified dashboard to agents for effective customer communication and operational management. Kapture is tailored for large enterprises to derive fast value from AI-powered customer service transformation.
