# Kapture CX > Kapture CX is an enterprise-grade Agentic AI platform for customer experience. It enables businesses to fully automate customer support using AI Agents trained on 1 billion+ real conversations. Trusted by 1,000+ enterprises across 18+ countries in BFSI, Retail, Travel, Digital Native, Energy & Utilities, and Consumer Durables industries. With offices in India, USA, Indonesia, Philippines, Singapore, and UAE. Recognized as Gartner Peer Insights Customers' Choice 2025. ## Key Pages - [Homepage](https://www.kapture.cx/index.md): Overview of Kapture CX, products, agentic AI capabilities, and enterprise value proposition - [Self-Serve](https://www.kapture.cx/self-serve/): AI Agents for voice and non-voice support, auto-resolve up to 90% of queries - [Agent Suite](https://www.kapture.cx/agent-suite/): Advanced ticketing, AI co-pilot for human agents, reports and analytics - [Insights](https://www.kapture.cx/kapture-insights/): AI quality audits, conversation intelligence, GenAI surveys and feedback management - [Employee Experience](https://www.kapture.cx/employee-experience-platform/): AI agents for HR/IT, service desk, and internal workspaces - [Pricing](https://www.kapture.cx/pricing/): Enterprise pricing plans and options - [About Us](https://www.kapture.cx/about-us/): Company background, mission, and leadership - [Integrations](https://www.kapture.cx/integrations/): All supported third-party integrations and channels ## Products - [AI Agents for Voice Support](https://www.kapture.cx/self-serve/ai-voice-agents/): Low-latency voice AI agents for inbound and outbound customer support - [AI Voice Bots](https://www.kapture.cx/self-serve/voice-bot/): Industry-specific voice bots with multilingual support across 40+ languages - [AI Agents for Non-Voice Support](https://www.kapture.cx/self-serve/ai-agent-customer-support/): Automated support on Email, WhatsApp, Instagram, Facebook and more - [Observability Platform](https://www.kapture.cx/self-serve/observability-platform-ai-agents/): Real-time monitoring and control of AI Agent interactions - [Advanced Ticketing](https://www.kapture.cx/agent-suite/advanced-ticketing/): Auto-classify, route, and manage support tickets with SLA enforcement - [AI Agents for Support Teams](https://www.kapture.cx/agent-suite/ai-agents-for-support-teams/): Real-time agent guidance, next-best actions and knowledge assist - [Reports & Analytics](https://www.kapture.cx/agent-suite/reports-and-analytics/): Real-time dashboards and interaction-level insights - [AI Agents for Quality Audits](https://www.kapture.cx/ai-agents-for-quality-audits/): Score 100% of interactions for compliance, accuracy, and empathy - [Conversation Intelligence](https://www.kapture.cx/conversation-intelligence/): Surface intents, broken journeys, and product issues from conversations - [GenAI Surveys & Feedback](https://www.kapture.cx/ai-survey-tool/): Contextual surveys and automated feedback loop closure - [Agentic AI](https://www.kapture.cx/ai-agent-customer-service/): Core AI engine trained on 1B+ real conversations - [Vitos AI Agent Platform](https://www.kapture.cx/ai-agent-platform/): Design, deploy, and scale AI agents for any workflow without coding ## Industries - [BFSI](https://www.kapture.cx/industry/bfsi/): Banking, insurance, lending, fintech, trading, wealth management - [Retail](https://www.kapture.cx/industry/retail/): E-commerce, Q-commerce, grocery, lifestyle - [Travel](https://www.kapture.cx/industry/travel/): Airlines, cruise lines, online travel agencies - [Digital Native](https://www.kapture.cx/industry/digital-native/): AI-first support for tech companies - [Energy & Utilities](https://www.kapture.cx/industry/crm-for-utilities/): Co-ops, utilities, retail energy - [Consumer Durables](https://www.kapture.cx/industry/consumer-durables/): Warranty, after-sales, field service ## Resources - [Blog](https://www.kapture.cx/blog/): CX trends, AI insights, and best practices - [Case Studies](https://www.kapture.cx/case-study/): Customer success stories and measurable outcomes - [Resource Hub](https://www.kapture.cx/resource-hub/): Ebooks, whitepapers, and guides - [API Documentation](https://dev.kapture.cx/kapture-api): Technical documentation for developers - [Newsroom](https://www.kapture.cx/newsroom/): Press releases and company announcements ## Awards & Recognition ### Analyst & Industry - **Gartner Peer Insights Customers' Choice 2025** — CRM Customer Engagement Center - **FT High-Growth Companies Asia-Pacific 2025** — Financial Times - **Product of the Year — Seatrade Cruise Awards 2025** (Hamburg) - **Cross-Border Business Growth — Economic Times Entrepreneur Awards 2025** - **Retail Technology Partner of the Year — BW Retail Reboot Awards 2024** ### G2 Platform Recognition - **G2 Fall 2025** — 294 report inclusions, 150 badges; Top 10 in Enterprise Implementation, Results & Usability Index for Help Desk; wins in AI Agents, AI Chatbots, Conversational Support, Digital Customer Service Platforms - **G2 Fall 2025** — Easiest to Use, Highest User Adoption, Best Meets Requirements across multiple categories - **G2 Winter 2025** — 36 badges, Leader in Help Desk and Asia Pacific Grid, Momentum Leader in 4 categories, 9.3/10 Product Direction score - **G2 Fall 2024** — Leader in Help Desk, 30+ badges, 160+ report inclusions - **G2 Rating: 4.3/5 stars** from verified users ### AI Agent & Voice Bot Recognition - **Industry's First Multilingual Voice Bot for BFSI** — 40+ languages, in-house NLU/NLP/TTS engines - **G2 AI Agents & AI Chatbots category winner** — Fall 2025 - **G2 Conversational Support category** — Leader recognition Fall 2025 - **Self Serve 2.0** — Recognized for enterprise-scale AI bot adoption acceleration ### Security & Compliance Certifications - SOC 2 Type 1 & 2 | ISO 27001 | HIPAA | GDPR | PCI DSS ### Platform Listings - Google Cloud Marketplace | SAP Store | G2 | Gartner Peer Insights | Capterra - **Website:** https://www.kapture.cx - **Email:** enquiries@kapture.cx - **Phone (USA):** +1 (415) 319-8777 - **Phone (India):** +1800-212-797979 - **Phone (Indonesia):** +62 821-1098-4343 - **Founded:** Bangalore, India - **Recognition:** Gartner Peer Insights Customers' Choice 2025 - **Customers:** 1,000+ enterprises globally