AI-powered Customer Support Software
for Exceptional Multichannel Experiences
Provide 24/7 personalized support, boost agent productivity, and turn every interaction into insights with Kapture. Streamline operations and elevate customer experiences with our unified support platform.
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1000+ Enterprises Trust Kapture
Built For Your Enterprise
Hyper-personalized Experiences at Every Touchpoint
Empower Customers with AI Self-Service
Enable customers to resolve queries independently with AI-driven, personalized self-service available 24/7. Reduce ticket volume by 90%, allowing agents to focus on complex tasks.
Boost Agent Efficiency and Productivity
Enhance agent performance with AI tools that streamline workflows and provide instant customer data access. GenAI assistance speeds up resolutions and improves customer satisfaction.
Turn Data into Actionable Insights
Automatically analyze millions of interactions to uncover key insights. Use this data to drive smart decisions and replicate top strategies, ensuring consistent excellence in support.
Accolades
Recognized as the #1 Choice
Kapture is the #1 rated customer support automation platform on top review sites like Gartner Peer Insights, G2, and more. Experience why businesses worldwide choose Kapture to elevate their customer experience.
4.8 out of 5 based on over 50 reviews
#1 in ‘Ease of Deployment’ in CRM Customer Engagement Center platform
“Exceptional omnichannel for seamless CX”
Pankaj Jha
“Streamlined support, improved efficiency”
Manaswini Alvakonda
“User friendly and easy in navigation”
Mayank Sawant
“Easy to implement for us to getup & running quickly”
Punit Anandani
“Customizable, Cost efficient and 24*7 Support”
Abhishek Yadav.
Customer Stories
Trusted by 1000+ Businesses in 18+ Countries to Redefine Their Customer Experience
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
The Kapture Advantage
5 Reasons Why Kapture CX Stands Out
Here’s how choosing Kapture for your customer experience needs will benefit you.
Integrated, Unified CX Platform
Modular platform that unifies every customer touch point into a seamless platform, eliminating silos and streamlining operations.
Cost-Effective Implementation, Unified CX Platform
Quick and simple to implement, Kapture reduces time to go live, lowering operational expenses and delivering a faster ROI.
Agent Empowerment
With an intuitive UI, agents can hit the ground running from Day 1, minimizing onboarding time and cutting training costs.
AI-Powered Insights
Leverage our in-house LLMs, trained on industry-specific data, to provide accurate and highly relevant responses.
Enterprise-Ready Scalability
1,000 out-of-the-box integrations, ensuring compliance and scalability for businesses of any size.
Verticalized Solutions
Tailored for your Industry
Retail
Offer instant, personalized support and real-time order tracking for a seamless shopping journey.
Travel
Simplify flight, hotel, and car bookings while managing travel itineraries effortlessly.
BFSI
Provide account access, payment options, and tailored financial advice all in one place.
Consumer Durables
Deliver instant product support, schedule service appointments, and send timely recall alerts.
Energy & Utilities
Provide payment updates, report outages, and monitor energy consumption with ease.
Digital Native
Enhance user onboarding, provide contextual guidance, and foster effortless support.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Scale with Confidence
Enterprise-grade Security & Compliance
Encrypt sensitive data and mask PHI/PlI information so that your support team can access only necessary information.
FAQS.
Frequently Asked Questions
A customer support software is an all-in-one solution designed to manage and enhance every aspect of your customer interactions. It leverages AI and automation to deliver personalized, seamless support across multiple channels—whether it’s self-service, agent assistance, or gathering insights from customer conversations.
A customer support software streamlines customer support, reduces ticket volume, and boosts agent productivity. By providing instant, personalized resolutions and gathering actionable insights, it helps improve customer satisfaction, reduce operational costs, and increase overall efficiency.
A comprehensive customer support software offers AI-powered self-service, tools to assist agents in delivering personalized support, and conversation intelligence that extracts insights from customer interactions to refine your service strategies. It helps you deliver consistent, high-quality experiences across all touchpoints.
A modern customer support software, like Kapture, seamlessly integrates with your existing tools and systems, like your CRM. This ensures smooth data flow, unified customer profiles, and a more efficient service operation without disrupting your current setup.
Absolutely! Kapture is a customer support software designed to be flexible and adaptable, making it suitable for businesses across various industries—from e-commerce and retail to travel, BFSI, and more. Our platform’s scalability and customization ensure it meets the unique needs of your industry and business model.
Witness the next level of customer experience with Kapture CX.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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