Kapture CX
More Than Just an Alternative to Freshdesk.
Tired of Freshdesk’s fragmented experience? Our GenAI-powered CX platform offers a seamless, end-to-end customer support system with superior configurations and unmatched scalability
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Brands Who Trust Us
Discover why Kapture CX outshines Freshdesk
Vertical AI
Experience the power of Vertical AI with Kapture CX. Unlike Freshdesk, our platform is tailored to your industry
Seamless, Quick Setup
Say goodbye to Freshdesk’s complicated configurations. Kapture CX is designed for simplicity.
1-Stop Solution
Self Serve, Agent Suite, Auto QA, & Feedback Management – Everything you need for exceptional CX.
Analytics
Measure what matters, your way. Choose from a vast array of analytics and dashboards.
Exciting Product Roadmap
Stay ahead of the competition with Kapture CX’s ever-expanding feature set.
10-Minute Chatbot Builder
Self Serve, Agent Suite, Auto QA, & Feedback Management – Everything you need for exceptional CX.
Several enterprises regret choosing Freshdesk
Don’t be one of them!
It’s Time to
Move Beyond Freshdesk
Limited Content Automation- Complex Configurations
- Poor Analytics and Dashboard Capabilities
- Not Easy to Set Up
- Limited Customizations
- Ticket Routing isn’t Advanced
- No feedback or survey management tool
The Difference is Clear
Experience the Power of Proven Performance
22%
Increase in First Contact Resolution
10%
Increase in CSAT Score
45%
Decrease in Response Time
50%
Decrease in Implementation Time
28%
Increase in Contract Extensions
CX Solutions that are crafted to perfection
Our First Priority is You
Don’t Settle for Anything Less!
Kapture CX has a customer-first policy that ensures you are the first and only priority. So how does that translate into tangible benefits for you? Here’s how!
01
3-Click Migration
Import your entire customer support ecosystem in just 3 clicks. Enter your authorization key and domain name, and we’ll handle the rest.
02
1000+ Connected Apps
Experience the power of connected systems. Our integrations streamline your workflow and provide real-time access to customer information across your entire tech stack.
03
Impenetrable Data Security
Your data security is our top priority. We exceed industry standards and regulations to protect your information from unauthorized access.
Kapture CX vs Freshdesk
Kapture’s customer-first approach ensures that our customers get the solutions they need, rather than buying the solutions on offer. Our industry-first, vertical AI-powered voice bots take the cake.
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| Powered by in-house LLMs (Vertical AI) |  |  |
| Pre-built algorithms for complex use cases | | |
| | |
| Omnichannel Bots [Voice & Non-Voice] | | |
| GenAI Knowledge Base | | |
| FAQ Smart Search | | |
| | |
| Text Expansion | | |
| Grammar Check | | |
| Profanity Blocker | | |
| Generate Summary | | |
| Agent CoPilot | |  |
| | |
| Auto QA | | |
| Load Prediction | | |
| Customer Analytics & Dashboards | | Limited |
| Ticket Summaries | | |
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| Create GenAI Surveys | | |
| Customer Sentiment Analysis | | |
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| Ease of Setup | | |
| Analytics and Dashboards | | |
| Customizations | | Limited |
| Integrated Applications | | |
| Multilingual Bots | | |
| 24×7 Customer Support | | |
What customers have said after
making the switch
Top Indian Q-Commerce Business Handles
2 lakh+ Tickets After Switching to Kapture
“ Since we have migrated from Freshdesk to Kapture CX, the response times have reduced by 35% because of its intuitive interface and its advance Gen AI features. The interface of Kapture CX greatly enables our team to get to the core of the query and resolve it with the client quickly ”
Kapture is loved & recognized by the industry!
Choose Progress.
Choose Transformation.
Choose Kapture.
