The Most
Advanced AI Helpdesk
to Boost Agent Productivity by 37%
Resolve customer queries accurately and faster with AI-powered, enterprise-grade Kapture Helpdesk Management System that’s built for your unique industry. Advanced ticketing, intelligent automations, effortless self-serve options, and more!
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1000+ Enterprises Trust Kapture
Accolades
Recognized as the #1 Choice
Kapture is the #1 rated customer support automation platform on top review sites like Gartner Peer Insights, G2, and more. Experience why businesses worldwide choose Kapture to elevate their customer experience.
4.8 out of 5 based on over 50 reviews
#1 in ‘Ease of Deployment’ in CRM Customer Engagement Center platform
“Exceptional omnichannel for seamless CX”
Pankaj Jha
“Streamlined support, improved efficiency”
Manaswini Alvakonda
“User friendly and easy in navigation”
Mayank Sawant
“Easy to implement for us to getup & running quickly”
Punit Anandani
“Customizable, Cost efficient and 24*7 Support”
Abhishek Yadav.
Agent Suite
Supercharge your service team’s efficiency and productivity
Effortlessly capture, manage, and assign customer queries into structured tickets, seamlessly routing them to the right agents for faster resolution.
- Advanced Ticketing: Simplify support with omnichannel ticketing, smart routing & automations, and a 360-degree customer view—all from one unified dashboard. Automatically categorize issues, sources, and priorities for quicker, more precise resolutions.
- Agent Co-pilot: AI-driven Agent Co-pilot analyzes conversations in real-time, suggesting smart responses and next best actions based on your workflows.
- Agent Assist:Empower agents with AI-powered guidance for crafting perfect responses, backed by instant access to relevant support articles.
- Frontline & Side Conversations: Agents can collaborate effortlessly with colleagues, vendors, and field teams—without ever leaving the platform.
Self-Serve 2.0
Empower Your Customers with Seamless, Self-Serve Support
Provide your customers with exactly what they need, whenever they need it—without the hassle. Powered by Vertical LLMs, GenAI, and Customer Data, Self-Serve 2.0 delivers hyper-personalized, contextual, and conversational responses, ensuring every interaction is empathetic and effortless.
- Self-Serve Bots: Provide 24X7 AI assistance to your customers across websites, apps, social media, email, and even voice channels. Even when they switch channels, the conversation picks up right where it left off, ensuring a smooth, uninterrupted experience.
- GenAI Knowledge Base: Effortlessly transform unlimited documents and web links into well-structured support articles. Smart Search and Recommendations suggest relevant articles and resources based on each customer’s journey and search patterns.
Products
CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Smart Features
Hassle-free Help Desk with Intuitive Capabilities
Kapture comes with features that can move your customer support beyond the ordinary. Collaborate with ease, utilize a dynamic knowledge base, and leverage AI for quick resolutions while automating back-breaking, repetitive tasks.
Be omnichannel
Consolidate tickets from email, phone calls, website, chat, social media, and mobile app into a single purview for efficient ticket management.
Automate ticket management
Automatically create, assign, prioritize, and route tickets based on agent expertise, query type, and source. Monitor progress and resolution in real time.
Enable smooth ticket handoffs
Relay tickets to the right agent quickly and enable automation for escalations. Configure support groups and hierarchies to resolve tickets faster.
Use enterprise-grade OpenAI
Leverage enterprise-grade OpenAI to generate responses to frequently asked questions, which your support agents can customize and send.
Create workflows
Effortlessly handle large incoming ticket volume. Build intelligent workflows through a simple interface to serve your customers better.
Offer personalized self-service
Allow customers to opt for self-serve options such as personalized FAQs, menu-based chatbots, and conversational bots. Empower customers and free up agents.
Build an evolving knowledge base
Employ Generative AI to continuously enhance and optimize your knowledge base, ensuring that it remains relevant and valuable for both customers and support agents.
Hold side conversations
Initiate third-party conversations with partners and vendors from the same screen to quickly resolve tickets. Record side conversations in the same ticket.
Provide real-time conversational support
Enable your agents to engage customers in real time, delivering personalized support that makes every interaction count. With a flexible chat window, effortlessly start conversations or stay available so your customers always have the support they need.
We’ve got more to show you.
Customer Stories
Trusted by 1000+ Businesses in 18+ Countries to Redefine Their Customer Experience
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
The Kapture Advantage
Transform your customer support with Kapture’s Helpdesk management system
Do a modern take on Helpdesk management system. Use AI/ML, in-depth analytics and an omnichannel presence to boost customer satisfaction
Get last-mile customizations
Let your help desk management software perfectly fit your requirements instead of tweaking your processes for a rigid software.
Track KPIs
Easily measure essential contact center metrics such as agent productivity, NPS, CSAT, AHT, FCR, and more, with Kapture Help Desk software.
Offer contextual, multilingual support
Enrich customer queries with contextual data using AI. Offer multilingual support to global customers.
Integrate for ease
Seamlessly integrate Kapture Help Desk across your tech stack using 1,000+ API integrations and start deriving value sooner.
Enable single sign-on
Allow internal users to access various enterprise solutions using a single set of credentials for ease and productivity.
Ensure security and compliance
Secure sensitive customer information with PHI/PII masking, MFA, RBAC, EKM, and DLP. Comply with ISO, GDPR, HIPAA and other regulatory requirements.
Generate reports
Use 1,000+ templates to readily generate reports from help desk data – prove growth and ROI or discover gaps for data-led decision-making.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Scale with Confidence
Enterprise-grade Security & Compliance
Encrypt sensitive data and mask PHI/PII information so that your support team can access only necessary information.
FAQs
Frequently Asked Questions
Enterprise departments that deal with customer inquiries and complaints, such as contact centers, service centers, and field service representatives, use a help desk management system to streamline tickets, provide contextual and intelligent support, and measure support efficiency. A help desk management system minimizes friction in the end-to-end customer experience in resolving a particular concern and boosts agent productivity.
Help desk management software contains automation tools to help you create, assign, track, resolve, and manage tickets and support requests in an easy way. Companies use a help desk management system to automate repetitive tasks and save time and cost. A help desk system can offer you:
- Better insights into your support operations
- Improved customer satisfaction
- Higher employee productivity
- Transparency and accountability in customer service
- Better team coordination
- Omnichannel – Your help desk system must gather tickets from emails, your website and mobile app, social media, chatbot, etc and streamline tickets into a single interface to help support agents resolve them easily.
- Collaboration – The help desk should enable internal collaboration between departments and teams to resolve customer queries efficiently.
- AI/ML – A modern help desk solution uses AI/ML to automate parts of customer support, such as ticket creation and assignment, escalations, customer notifications, etc.
- Analytics and reporting – A modern help desk solution should allow you to run in-depth analytics to discover patterns and trends in customer tickets, employee performance, and overall operational efficiency. It must also support easy reporting through templates.
- Flexibility and customization – Enterprises need help desk software that fits into their processes and requirements. Therefore, your help desk solution must come with last-mile customizations.
Kapture offers last-mile customizations to your help desk solution. Our dedicated implementation managers look at the scope of your support organization and assess your needs before delivering a cost estimate to you. That said, our customers derive a high ROI in no time with the help desk solution by benefitting from modern features such as enterprise-grade OpenAI, automation, analytics, and omnichannel presence.
Kapture offers the fastest go-live in the industry even as we cover last-mile customizations for our customers. This is made possible by our dedicated implementation managers who make sure that the execution process is hiccup-free. We scope out your requirements and then provide a timeline of execution.
Talk to us to know how Kapture can work best for you.
Join the 1000+ Enterprises who transformed their CX and EX while reducing support costs.
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+1(415) 319-8777 (USA)
enquiries@kapture.cx
