You can’t 
your way through CX – Kapture it
Users prefer Kapture for its built-for-vertical CX suite, innovative Gen AI capabilities, promising roadmap, customer intel-driven hyper-personalization, and competitive pricing.
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Brands Who Trust Us
What Users Say About Salesforce
Why Customers
Moved On From Salesforce
Steep Learning Curve- Complex Configurations
- Mobile App Limitations
- Performance Issues
- Complicated Reporting Tools
- Complicated and Outdated Interface
- High Costs for Additional Features
- Slow Support Response Times
- Complex Integration Processes
- Clunky Knowledge Base Management
Kapture CX vs Salesforce: How Do We Compare?
Kapture’s customer-first approach ensures that our customers get the solutions they need, rather than buying the solutions on offer.
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| Industry-Focussed Contextual Responses |  |  |
| Powered by Vertical AI | | |
| Powered by in-house LLMs | | |
| Powered by in-house LLMs | | |
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| Chat Bots | |  |
| Voice Bots | | |
| Email Bots | | |
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| Content Automation | |  |
| Conversation Summary | | |
| Co-Pilot | |  |
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| Ticket Load Prediction | | |
| Auto QA | | |
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| GenAI Powered Surveys | | |
| Feedback Analysis | | |
| Post Support Sentiment & Trend Analysis | | |
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| Dedicated Account Manager | | |
| 24*7 Support across all channels | | |
| In-house Implementation | | |
| Customizations | | |
denote magnitude of price.Why Kapture?
We’re obsessed with CX!
From the first customer touchpoint, to post-resolution feedback management, Kapture equips you to maximize customer satisfaction and stay connected!
But that’s not all! Choose Kapture for
Verticality
When everyone is special, no one is…
Salesforce is made for everyone. Kapture is made for you (and your industry!)
With vertical LLMs & a tech stack built specially for Retail, BFSI, Travel, Energy & Utilities and Consumer Durables, Kapture offers contextual, relevant CX.
Innovation
“When you’re finished changing, you’re finished.”
Salesforce is widely regarded as a legacy solution, failing to adapt to changing customer expectations.
At Kapture, we’re constantly innovating, recently launching a new & improved Self Serve stack & Voice Bots! Want to know more?
Flexibility
Being stuck in a bad relationship is the worst position to be in.
Salesforce customers have expressed concern with being blindsided by annual auto-renewals, and no cancellation options.
At Kapture, we are customer-first. We know you’ll love working with us, but if you don’t, our flexible pricing allows you to move on with ease.
Receive 5 ★ support with Kapture
We treat our customers the way you treat yours!
Kapture CX has a customer-first policy that ensures you are the first and only priority. So how does that translate into tangible benefits for you? Here’s how!
3-click migration
Import your entire customer support ecosystem in just 3 clicks. Enter your authorization key and domain name, and we’ll handle the rest.
1000+ Integrations
Experience the power of connected systems. Our integrations streamline your workflow and provide real-time access to customer information across your entire tech stack.
In-house implementation
With a proven best-in-class implementation & change management plan, Kapture is with you all the way! Our team of Project Managers & Analysts ensure an effortless transition, and get Kapture working for you ASAP!
Dedicated Account Managers
We don’t merely provide solutions for 24×7 support – we live it. Our dedicated support team proactively manages your issues for an uninterrupted experience.
Impenetrable Data Security
Your data security is our top priority. We exceed industry standards and regulations to protect your information from unauthorized access with localized data storage, LLM guardrails and more!
Experience the power of Kapture CX
22%
Increase in First Contact Resolution
10%
Increase in CSAT Score
45%
Decrease in Response Time
50%
Decrease in Implementation Time
28%
Increase in Contract Extensions
Testimonial
Tops NPS Charts By Switching To
Kapture is loved & recognized by the industry!
Choose Progress.
Choose Transformation.
Choose Kapture.
