Bengaluru, 25th Nov 2025 – Kapture CX, a pioneer in AI-driven customer experience automation, today unveiled its latest innovation: a cutting-edge multilingual voice bot tailored for the dynamic BFSI sector. This groundbreaking solution leverages the power of advanced artificial intelligence to deliver unparalleled customer support and drive significant operational efficiencies.
A New Era of Customer Service
By harnessing the capabilities of advanced language models, Kapture CX’s voice bot can seamlessly comprehend and respond to complex financial queries in over 40 languages. This multilingual proficiency empowers BFSI institutions to expand their global reach and cater to a diverse customer base, regardless of language barriers.
Personalized Experiences, Enhanced Efficiency
The voice bot goes beyond simple automation, delivering personalized customer experiences that foster loyalty and satisfaction. By analyzing customer behavior and preferences, the bot can tailor interactions to individual needs, making each conversation more meaningful and efficient.
24/7 Support, Uninterrupted Service
With its round-the-clock availability, Kapture CX’s voice bot ensures that customers receive timely assistance, regardless of the time zone. This uninterrupted support not only enhances customer satisfaction but also alleviates the burden on human agents, enabling them to focus on more complex tasks.
Driving Cost Savings and Operational Excellence
By automating routine tasks and streamlining processes, the voice bot significantly reduces operational costs while boosting agent productivity. This enables BFSI institutions to optimize resource allocation and achieve greater operational efficiency.
A Testament to Innovation
Sashi Bothra, Director (BFSI vertical) at Kapture CX, expressed her enthusiasm about the launch, stating, “Our new voice bot represents a significant leap forward in customer experience automation. By combining cutting-edge AI technology with deep industry expertise, we empower BFSI organizations to deliver superior customer service and achieve sustainable growth.”
Kapture CX’s AI-powered voice bot is poised to revolutionize the BFSI industry, setting new standards for customer service and operational excellence.
About Kapture
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
